Techugo

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed an e-commerce platform fully customized in PHP.

SOLUTION

What was the scope of their involvement?

Techugo is our technology partner. They are developing our e-commerce platform in PHP from scratch the way we want it— very dynamic and full of personalization. We want every user to be able to design the product they want online, see how it’s going to look, and then buy it. 

Before the development started, Techugo performed solid analyses. To prepare a milestone plan for the project, they did their research and came up with specifics for each milestone. That gave us a good flow of how the project would get done and what to expect at each milestone. While we were still looking at milestones one and two, they were working on three and four. We are in our last phase of testing.

What is the team composition?

The project manager has six people associated with him who we interface with. In the backend, there’s a bigger team helping us.

How did you come to work with Techugo?

I wanted a company with a large team. I did my due diligence, speaking directly to Techugo’s CEO and meeting the team and the business development manager. We did that with three other companies, as well. I trusted Techugo to be someone who would go the extra mile for us.  

How much have you invested with them?

We’ve spent $13,000.

What is the status of this engagement?

We started working together in March 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Techugo has been amazing. They’ve never said no to our request. Many new things have happened along the way and they handled those bumps alongside the project. We went over our deadline a little, but we’re happy with the output.

How did Techugo perform from a project management standpoint?

We’ve had an excellent experience in that respect. Techugo’s project manager is extremely patient and consistently responsive. The entire team gives immediate answers to questions. We have access to Zoho Projects to communicate smoothly.

What did you find most impressive about them?

The most important thing is they’re patient. They can handle the stress of carrying out tasks and taking extra work in stride. Everybody is equally responsive, and I felt it flowed down from their CEO. He’s a pretty calm guy when it comes to handling situations.

Are there any areas they could improve?

Sometimes, we want to buy more time, let’s say, to handle certain feedback or come back to them. Techugo should be able to give that space to the customer. Instead, there were times they were a little pushy. It wasn’t a big deal though.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Oki General Trading LLC. I currently supervise all purchases in Africa. We have branches in 21 countries and I look after the e-commerce platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed help with app and web development for our online marketplace. Currently, Africa is new to the online market and there isn't much competition. We’re one of the few companies that have taken the initiative to go online.

SOLUTION

What was the scope of their involvement?

When I initially spoke to Techugo’s sales team, we made a draft of the entire development. Prior to everything being confirmed, I was given a few choices for the wireframes. They developed the entire website, admin panel, vendor panel, and the application. The app was built natively for iOS and Android. They used PHP for the website’s development.

The platform allows us to sell online via the app and website. It’s exclusively a store for electronic items and essentially a one-stop marketplace. It will be launched in Senegal at first and then throughout West Africa. There is also payment processing integrated within the app.

What is the team composition?

My main contact was the project developer. He had a team of four or five people who worked on the backend. I was in touch with the sales team as well.

How did you come to work with Techugo?

I had worked with another company before but wasn’t happy with their overall performance. I searched for development companies in India and Techugo was one of the companies I came across. I spoke to all of the companies I found, but Techugo was the most professional and convincing of all, so we decided to hire them for this project.

How much have you invested in them?

We spent around $13,000.

What is the status of this engagement?

We worked with them from September 2018–August 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched yet but will be doing so soon. Overall, Techugo was very professional and I was given access to their personal numbers, so all bugs or issues were solved within 24 hours. We had four milestones with specific timelines, and they were all completed on time.

How did Techugo perform from a project management standpoint?

Project management was really good. Things were addressed on time and I was quite happy with the services they provided. All updates were given on time and any issues we had along the way were solved in a timely manner. I was able to communicate directly with the team, who was available 24/7 regardless of the time difference between Africa and India.

What did you find most impressive about them?

They were able to get things completed without wasting anyone’s time. Techugo also added things that weren’t part of the initial scope without charging us extra, which I really appreciated.

We valued their professionalism and expertise, as well as their qualified team that’s able to handle any work given to them. Their flexibility was one of the main reasons I chose to work with them.

Are there any areas they could improve?

No. Techugo will always be my one-stop service provider for any e-commerce development.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a holistic travel company. We aim to connect people to different holistic outlets, to get everyone in the same conscious level, and move forward as humanity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed a team to develop an app and website for us and help with digital marketing, including SEO efforts.

SOLUTION

What was the scope of their involvement?

Techugo built us a native iOS app from scratch. The app allows users to identify different holistic experiences while traveling. Their team also created a website and assisted with digital marketing efforts on Facebook, Google, and LinkedIn, through creating content and scheduling social media posts. They also run an SEO campaign for our website.

What is the team composition?

Including both the marketing and development team, we worked with about 50 people from Techugo. 

How did you come to work with Techugo?

I found Techugo on Clutch. 

How much have you invested with them?

We have invested about $60,000.

What is the status of this engagement?

Our ongoing relationship with Techugo started in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our social media following has grown across multiple platforms, including Instagram. We’ve also seen a growth in the number of hits on our website thanks to Techugo’s SEO campaign. It’s been very successful so far.

How did Techugo perform from a project management standpoint?

The Techugo team has been amazing. Working with this firm has been a pleasure. The staff that worked on our project has put their hearts into its development. I’m truly thankful for their energy and I cannot say enough about their effort to bring my vision to reality. 

What did you find most impressive about them?

They have a genuine ability to connect with their clients and make them feel like more of a partner. Engaging with Techugo means working hand-in-hand on everything. 

Are there any areas they could improve?

No, it’s hard for me to think of anything they could improve on. They’ve been a class act. There is a time difference, but I can’t fault them for that. 

Do you have any advice for potential customers?

It’s very important to establish a genuine connection. That means responding to them quickly if they ask you a question and being involved in the development process. This creates a good working relationship. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Sterkla, which is a coaching platform. We connect coaches with people who need coaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

It’s difficult, as a coach, to coach people and also to manage the business side of coaching. We wanted to create a platform that would take away invoicing, collections, and administrative details and free up coaches’ time to focus on coaching people. At the same time, for members, we wanted to lower the barriers to entry and make coaching easy and accessible, and help people who are not involved in coaching and haven’t had any experience in it, to gently ease into it. Our platform facilitates coaching via video calls, so coaches and clients can easily connect across the globe. We needed help with application development.

SOLUTION

What was the scope of their involvement? 

They helped build a native iOS app, a native Android app, a web app, and a backend admin management system. The app is quite complex because it has a lot of features. Our platform brings everything from the appointment booking to the billing through our payment gateway to instant messaging and video calling capabilities all together in one place.

When members sign up, it’s free to download the app and sign up, and then, clients can follow coaches. We brought in a social post feed, and the only people in the feed are the coaches they follow. Members have the opportunity to learn from coaches in 19 categories ranging from financial or life coaching, to health, wellness, and diet. By helping people in an easy and gentle way, they start learning and building self-awareness and their need for coaching.

In addition, coaches can also create quick online courses, which are a blend of online learning and social media. We have created quick courses which target a specific topic with a clear learning objective. The content that is delivered through that quick course is then broken down into little content bits no longer than 90 seconds or 360 characters. By following coaches, receiving their posts, and taking the quick courses, clients build self-awareness, which drives the need for coaching through growth.

We also have a booking system where members can search and find a coach. We have a search function that has filters and sort options so that people can quickly find the right coach. By giving new members 90 minutes of free coaching that they can spend with multiple coaches, they can quickly get a feel for coaching. They can search and find a coach and then look at the coach’s availability and request a coaching session. 

We have a coach app as well as a member app. If the coach is a member as well, they can switch between the two. In the coaching app, there is also a section where they can record voice and text notes from the coaching session and keep a history of their client’s coaching sessions. They have a dashboard where they can see the number of followers and clients they have, the number of sessions they have done and quick courses they have sold, and how much they are going to get paid out at the end of the month. It’s a one-stop platform, where a coach can manage their entire business.

What is the team composition?

In the proposal phase, my main point of contact was the account manager. Since we started with development, I’ve had a project manager who has been my main point of contact.

How did you come to work with Techugo?

I contacted about 30 different development companies all over the world. We narrowed it down to three, including Techugo. I decided to go with them based on their Clutch reviews as well as the feeling we got from them. They had several reviews saying that they deliver on time and on budget.

How much have you invested in them?

We’ve spent between $25,000–$50,000.

What is the status of this engagement?

We began working with them in February 2019, and it is an ongoing relationship. We’ve had a great experience with them so we will stay with them for the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re currently doing user acceptance testing. There are some tweaks and bugs to fix, and then, we will launch. We have other things that we want to develop with them going forward.

How did Techugo perform from a project management standpoint?

They have been fantastic. It has been outstanding. From the beginning, the project manager has delivered unbelievably good communication. They have met every deadline and have done everything they said they would do. From the first day of development, they started building trust.

What did you find most impressive about them?

I had some horrific experiences with development companies in the past, and I couldn’t believe how fantastic Techugo was in their follow-through. Never once did I have to follow up and ask why something wasn’t done.

Are there any areas they could improve?

I can’t think of anything that stands out. 

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a technology startup. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

I needed a vendor to help me develop a web application. 

SOLUTION

What was the scope of their involvement?

They're developing a mobile application for me that will help me track employees and their tasks. It's an app for both iOS and Android, and Techugo is also using React and AI for development. We're currently going through the last stage of the development process.

What is the team composition? 

There are about nine people working on my project. 

How did you come to work with Techugo?

I was looking for the top mobile app development companies in India.

How much have you invested with them?

I've spent about $85,000.

What is the status of this engagement? 

We started working with them in February 2019 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They're very productive. They've guided the whole process, from design to development and testing, so I'm happy with everything. 

How did Techugo perform from a project management standpoint? 

We have regular meetings and Techugo stays on top of everything. 

What did you find most impressive about them?

They're very flexible and experienced with the newest technologies. 

Are there any areas they could improve?

I can't think of anything. 

Do you have any advice for potential customers?

Give them a clear idea of what you need and provide feedback regularly. 

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We hired Techugo for app development.

SOLUTION

What was the scope of their involvement?

Techugo developed a native iOS and Android app from scratch. The team enabled the app to scan QR codes and mark payments, and they also built an admin panel. They launched the app and now maintain it. They’re currently helping us develop our website.

What is the team composition?

The project manager is my main point of contact.

How did you come to work with Techugo?

I researched different app development companies and chose Techugo.

How much have you invested with them?

We’ve spent $40,000.

What is the status of this engagement?

We started working together in January 2019, and Techugo launched our mobile app in April 2019. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is live and doing great. Our teams coordinated well during the app development, and we’re hoping to give Techugo more tasks to work on.

How did Techugo perform from a project management standpoint?

The project manager is incredibly helpful, and the team is responsive. During the app development, we communicated daily via Skype and phone calls.

What did you find most impressive about them?

Techugo provides great suggestions for improving our platform by thinking from the user’s point of view. They make my job easier by maintaining the app and fixing any issues.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

They really do great work. I’d love to collaborate with them again on other projects.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of My Carbs, which is a health and fitness mobile app that helps users adopt a healthier lifestyle. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

I was trying to develop a mobile app. After reaching out to several software developers and even considering freelancers, I ended up choosing Techugo. As a professional company, they seemed trustworthy and like the best fit. 

SOLUTION

What was the scope of their involvement?

My co-founder and I described the initial idea, and Techugo built the app from scratch. With versions for iPhone and Android, it's available on the App Store and Google Play. They created a marketing site with our address and a brief summary of the product. Based on their thoughtful questions, they understood our goals very well. As we got organized, they prepared the milestones and plan for our process. Throughout development, they contributed useful recommendations to improve our app and website. They also helped with content writing and gave us legal and marketing advice. 

The app has five main features. A cookbook includes well designed and professional looking healthy recipes for breakfast, lunch, dinner, and dessert. Along with cooking instructions, it lists the ingredients, nutritional value, and ratings. A calorie counter calculates a meal’s nutritional information when users encode the ingredients they use. The exercise section has a BMI calculator to show how many calories users should consume and burn each day. It also has detailed instructions about how to perform exercises. The only paid premium feature connects users with coaches, trainers, nutritionists, dieticians, therapists, and consultants for health and fitness. The last module includes settings, educational materials, and contact information for our available careers. Notifications send reminders to cook a specific dish or try a new exercise. 

What is the team composition? 

An account manager represents me at Techugo. I tell him what I want to accomplish, and he finds the right person to delegate the task to. The team includes designers, I.T. engineers, backend developers, the operations manager, or finance and accounts. I know the company has 50–100 employees, but I've only spoken to about five of them personally. 

How did you come to work with Techugo?

When we came up with the seed idea, we were in a less technologically advanced region than our current location in Toronto. I wasn't comfortable going forward with any of the first companies I talked to. Once in Canada, I spoke to 3–4 companies who gave quotes that were much too expensive for a starting estimate. 

I used Clutch to research other options online. Based on the insights and rankings, I spoke to 10 companies in India, a region known for its IT sector. I'm familiar with the culture, which made our interactions easy. After I interviewed them one by one, I chose Techugo. 

How much have you invested with them?

I spent about $15,000–$20,000. 

What is the status of this engagement?

We've been working together since January 2018. The app is not live yet. We're adjusting a few features and hope to go live next month. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I showed a prototype of the app to several people to request their input and advice. Everyone who has seen it has given us great feedback so far. They like the organization and design, which I consider a key indicator. I haven't found many issues in the app, and they've fixed the few ones I’ve pointed out. 

How did Techugo perform from a project management standpoint?

Techugo was available 24/7. Whenever I emailed or texted them with a question, they got right back to me. Since we're in different time zones and continents, I found that especially impressive. 

At the beginning when we started, we mapped out a plan. We started the first milestone, reviewed it once complete, and then moved on to the next one until we completed all five. We've reached the first beta version. After we get to the second version, we will hopefully go live. We use Skype to communicate along with emails and reports. 

What did you find most impressive about them?

That's a good question. It's honestly difficult to choose just one. I really like the ideas they give me. They have an excellent method of thinking things through to find a better solution. I really appreciated that they offer all the services we need as a one-stop shop, even legal advice. They support me with all my needs. I just message them, and the account manager or COO will respond. Techugo is pleasant, friendly, and we have a great working relationship. 

Are there any areas they could improve?

I'm not sure there's anything they could do differently. Having a project management tool might be beneficial, but our current system works well, so I don't think we need to change anything. 

BACKGROUND

Introduce your business and what you do there.

I am the creator of a fitness app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

I needed mobile app development for my fitness platform.

SOLUTION

What was the scope of their involvement?

They designed and developed native apps for iOS and Android that track the fitness and performance of their users. They created wireframes first. Techugo also integrated the app with popular trackable devices like Fitbit and Apple Watch. They also provided four months of free support after launch to solve issues that arose.

What is the team composition?

I directly contacted the project manager and was in touch with the designer during the design phase. Eight or nine developers worked on the project.

How did you come to work with Techugo?

I searched online for development companies. Other companies didn’t understand what I needed and couldn’t integrate wearable fitness trackers. Techugo provided a demo before I signed the contract.

What is the status of this engagement?

We worked together from January to June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve given the app to all my users so they can track their success. So far, we’ve received positive feedback about the UI/UX; we’ve heard that it looks nice.

How did Techugo perform from a project management standpoint?

My project manager gave me the solutions I needed. He always provided updates, which were especially important if the process was slightly delayed. They used a project management tool that allowed me to check the progress of their work.

What did you find most impressive about them?

I was happy with their services. They stuck to the timeframe, delivering the application in three or four months. Their best quality was the speed with which they responded to my questions.

BACKGROUND

Please describe your company and your position there.

I’m the founder of an app that makes it easier to meet and date people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Techugo?

We hired Techugo to design and develop our app for iOS and Android devices.

What were your goals for this project?

Our main goal was to have a simple and user-friendly app with optimized performance.

SOLUTION

How did you select this vendor?

We selected Techugo after extensive searching and vetting of five developers. We used Clutch and similar companies to review their ratings and previous customer testimonials. During the interview, their business developer and CTO were attentive and understood our goals and concerns. This inspired confidence in their firm.

Describe the project in detail.

Our app allows users to populate their profile, answer a series of questions, and then select their match preference. The algorithm then provides the user with suggested matches. At that point, both users have the opportunity to review each other’s profiles and decide if they are interested. If both users select interested, then a match is made, and a chat window opens up.

What was the team composition?

We’ve worked with Techugo’s mobile architect, project manager, senior iOS developer, senior Android developer, senior web developer, and creative designer. They’ve also provided a quality analyst and a senior quality analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully completed phase one of our project, thanks to the dedication of the Techugo team. Our app is fully functioning with hundreds of users.

How effective was the workflow between your team and theirs?

We became one team. Techugo allocated the necessary resources to accomplish any task, no matter the difficulty. It is a testament to their commitment to customers, which distinguishes them from their peers. Customers never forget that.

What did you find most impressive about this company?

We were impressed with their open communication, from development to quality testing.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing and communication manager for a leading professional services company. I’m responsible for one of our product wings, so I’m in charge of a number of applications, one of which is being developed by Techugo.

OPPORTUNITY / CHALLENGE

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We were working on a chat application through which we can also track employees’ work. We have both day- and night shifts, and we were tracking employees manually. The challenge was in tracking them during night shifts.

SOLUTION

What was the scope of their involvement?

The iOS and Android app will be used by our employees for chatting, sharing documents, and video and audio calling. We’re not considering a web version at the moment, but we might during the second phase. We prepared all our documents based on the concept we had of the app, which we then gave to Techugo.

Based on our RFP, they created a document detailing their understanding of the project and its functionalities, which we then iterated on until it met our standards. Afterward, we jumped into the analysis phase where they created app and admin panel wireframes. They then divided each development task into milestones, including application testing. Additionally, they fixed all bugs and created the app’s logo.

One-to-one, real-time chatting is the app’s main feature. Previously, if an employee wanted to send a document to someone, they had to write an entire email for it. Currently, they can attach and send documents similarly to WhatsApp, but they'll soon be able to track what documents they’ve sent to whom, and at what date and time, easily. 

What is the team composition?

Techugo assigned a team of seven to eight people, including two iOS developers, two Android developers, a backend developer, a tester, and a designer.

How did you come to work with Techugo?

There are a lot of companies operating in the app development field, so it was difficult for us to select a good partner. I shared RFP documents with a number of companies and interviewed a number of salespeople about their technical teams. I found Techugo through their website, had a discussion with their sales and technical teams, and found them suitable for the application.

How much have you invested with them?

The cost of their work has been $300,000–$350,000 so far.

What is the status of this engagement?

We’ve been working with Techugo since mid-December 2017. We’re currently in the testing phase, so we’ll be launching it soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We hardly found any bugs while testing the application, and we’ve tested it on a number of devices. Techugo provided a good team and I’m considering handing them the rest of the project as well. We’ll be launching the app soon, so I’m happy to see that the project is on track.

How did Techugo perform from a project management standpoint?

They are very good in terms of project management. They use Zoho as a project management tool, which I’ve found to be very good. They update everything on a daily basis, so I haven’t encountered any difficulties in this area.

What did you find most impressive about them?

They are very flexible and transparent. During previous projects I’ve worked on, I would typically get updates from the development team on the 15th or 30th of the month. In Techugo’s case, I was notified about the work being done on a daily basis, and they completed all the work by the end of the week. We’ve had to make certain scope changes, and they happy about it. They make small changes right away and make suggestions about how we should approach bigger ones.

The iOS and Android development have been excellent. Most IT providers are good in terms of sales pitching, and I did find Techugo’s pitch to be good, but they really stand out with regards to their technical competency.

Are there any areas they could improve?

There aren’t any. They need to maintain the same level of performance.

Do you have any advice for future clients of theirs?

Anyone thinking of getting an application developed using Techugo should create their own documentation, but also ask the team to create project documentation. They are able to provide suggestions and feedback on the client’s particular idea. They don’t simply take projects; they put effort into them as well.