Could you share any statistics or metrics from this engagement?
The applications developed by Techugo are meant for our internal use, not the open public. As part of our core team, we have professional services and engineering teams using a set of tools, among which is the application built by Techugo.
We provide our telecom operator customers with information about the quality and stability of their networks. One of the most important things for us is to be very accurate. As such, the quality of our own products needs to be high. A quality experience starts with us, so we have a very strong quality assurance department which tests applications.
With our first project, we've had a technical challenge which may not have been possible to overcome. In parallel to working with Techugo, we assigned this project to another vendor that failed to provide a solution. Our second challenge involved quality and understanding our need. One thing which was very impressive was Techugo's willingness to both understand our need and to suggest better approaches than those we proposed in the specification phase. They were also flexible with making the changes requested by us.
How did Techugo perform from a project management standpoint?
Project management and status reports are very professional, as much as can be expected from any software house.
What distinguishes Techugo from other providers?
They have a good technical team and a good understanding of how things should be. They listen very carefully, which is an area in which many other developers have failed. Techugo understood what we needed, not only what we asked. They were thus able to propose other improvements to our software.
Is there anything Techugo could have improved or done differently?
My impression is that they aim to be a big company and are in the process of expanding. As such, there are aspects which come out as not fully-tailored. There are loose ends such as the lack of a ticketing system. They don't have a formalized way of making release notes either. There are other aspects in which Techugo has come a long way, such as the detailed and professional way in which they make scopes. Even though they are still growing, they are going in a very good direction.
Techugo successfully created a high-quality learning app that both parents and students appreciate. It has increased academic results and made studying more fun. The app had very few bugs which were resolved promptly. Delivery was timely and project management was smooth and transparent.