Techugo

Introduce your business and what you do there.

I’m the co-founder of a manufacturing company in India. We manufacture clothing materials for men’s and women’s garments.

What challenge were you trying to address with Techugo?

Although we already had a market presence, we didn’t have a digital presence, so we wanted to create one in the form of a mobile app.

What was the scope of their involvement?

Techugo has helped us develop a mobile app with AR capabilities for iOS and Android devices using React Native. Initially, we had a complete discovery phase, where we took four weeks to do a lot of research; their R&D, the product manager, and a designer were involved during this process. We then had a knowledge transfer process, during which I shared information with their team.

Then, Techugo went into an R&D process, and they provided me with technical specification documents and clickable prototypes. Additionally, they provided me with logo samples to define our branding. Following that, we collaborated with them to design the screens and develop the app.

Techugo designed 10–12 different screens and shared them with me to get my feedback. Once I approved them, they started with the development. To save time, their development team was developing the approved screens while their design team designed 10–15 other screens. These simultaneous design and development processes have been present throughout the entire project. Now, we have an app in its beta phase, and we’re still testing it.

Using the app, users can look for an item they want to purchase and choose its color and pattern. Once the design has been created, the user can try the clothing piece virtually. For this to happen, they need to follow the instructions that show up on their app. These instructions tell them to put in front of their camera and stand in a certain posture so that the app can capture their image. As soon as the images are correctly captured, the app shows the user how the clothing piece looks on them.

What is the team composition?

We’ve worked with 10–12 people from Techugo, including a product manager, a designer, a delivery lead, and their R&D team. The product manager and the delivery lead have been our main points of contact.

How did you come to work with Techugo?

We found them on Google while looking for the top mobile app developers. We shortlisted agencies using several criteria, and we ultimately chose Techugo due to their communication skills, previous experience in the space, and previous experience with startups. They were a bit more expensive than other companies, but I now see why.

How much have you invested in them?

We’ve invested almost $300,000 so far.

What is the status of this engagement?

We started working with them in June 2021, and the collaboration is ongoing. We’re hoping to launch the app by October 2022.

What evidence can you share that demonstrates the impact of the engagement?

My experience working with Techugo has been amazing, and they’re very responsive to my needs. For example, their R&D team has taken care of potential roadblocks they’ve foreseen before they happen, and they’ve found solutions for features before implementing them. The way they pre-plan for challenges and analyze things has allowed us to have a quality product without hampering the overall timelines, which is impressive.

How did Techugo perform from a project management standpoint?

Techugo’s communication has been impressive. We have daily stand-up meetings with the product manager and the delivery lead, and they shared regular updates with me. We initially divided the project into milestones for each part of the project — discovery, design, development, and testing. Throughout the different stages of the project, we also had demonstration sessions. Techugo uses Zoho for project management, where we keep track of tasks assigned to the different team members and the status of those tasks.

What did you find most impressive about them?

Techugo’s ability to analyze things is impressive, as is their overall experience. When I was choosing a partner to work with, Techugo’s cost was on the higher end of the spectrum. However, I don’t regret investing more in the project; the quality of their work is worth it.

Are there any areas they could improve?

During our initial discussions, it took us longer than expected to provide them with the information they needed because we had to include AR models. Additionally, we had a knowledge gap, but we could close the gap in 1–2 weeks, and everything went smoothly after that. Now, there isn’t anything they could improve on; we’ve established a good working relationship with them.

Do you have any advice for potential customers?

If you can invest a bit more money in hiring Techugo, you’ll get great results and a quality product — you won’t regret spending the extra money.

Introduce your business and what you do there.

I am the founder and business developer of Sternet Smart Homes Private Limited. We manufacture Smart Home appliances that control AC systems, smart lights, and smart switches on an IoT platform for things like Alexa, Google Home, Google Assistant, and Android and iOS smartphones.

What challenge were you trying to address with Techugo?

They provide us with IT support. Techugo developed our mobile application for Android and iOS, including the website as well as our backend services.

What was the scope of their involvement?

We provided them with technology-related documentation, and they took care of everything IT-related, including the construction of our mobile app, Alexa and Google Assistant actions, and backend, which is hosted on AWS. They've also built our website. 

What is the team composition?

We have communicated with 2–3 people, including their manager and a designer. I think there are 7–8 people working on the project in total.

How did you come to work with Techugo?

Before dealing with Techugo, I'd been in contact with 100 companies but none of them had experience in smart home development.

Dealing with IT companies in our area can be a little difficult, as some don’t deliver on time or it costs too much money, which can hurt business.

How much have you invested in them?

We have spent under $10,000 with them.

What is the status of this engagement?

We began working with them in June 2021, and it is an ongoing project. 

What evidence can you share that demonstrates the impact of the engagement?

They are pretty good. Techugo has been able to deliver on time, and our business relationship has continued.

They do internal testing before delivering the product, and we haven't found many bugs.

How did Techugo perform from a project management standpoint?

Communication on their end is very good and straightforward. We previously worked with another agency, but there were times we weren't able to communicate with them, which is why I chose Techugo. They are always available, even at night. We mainly communicate through WhatsApp.

What did you find most impressive about them?

The best thing about Techugo is that they deliver on time. Out of many vendors, they're the only ones that have the talent to develop what we need. They are the only ones that have recruited the talent that can work on an IoT platform.

Are there any areas they could improve?

Their delivery is pretty good, but things could be a bit better.

Do you have any advice for potential customers?

Communication is very important, and our team is in constant communication with them. The communication gap is something that can turn a six-month project into a year project, so you need to keep communication. Techugo will deliver what you need.

Introduce your business and what you do there.

I'm the founder of a kids' products company. So far, we've onboarded almost 45 vendors and are trying to get more before launching in the market. We also have a manufacturing unit for our own products, which my husband runs.

What challenge were you trying to address with Techugo?

We needed someone to develop an e-commerce website.

What was the scope of their involvement?

Techugo has designed and developed our e-commerce website from scratch based on my idea. On the site, users can order products like kids’ toys. The team will be developing the mobile app as well. 

What is the team composition?

The team is around 11–12 people in total. However, I only interact with five people from Techugo: the CEO, the director, the product manager, a designer, and one other person.

How did you come to work with Techugo?

I learned about the owner from a friend who has a healthcare startup; Techugo built her website and application.

How much have you invested with them?

So far, we’ve spent over $200,000.

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of Techugo’s work is very good. I’m also happy with their communication; they update me on everything. Additionally, they participate in workshops with me and understand our business and manufacturing operations. Overall, the team puts a lot of effort into understanding us. 

How did Techugo perform from a project management standpoint?

They meet deadlines 99.9% of the time. If they can’t deliver on a specific day, they let me know ahead of time. We use Zoho for project management, and their communication is very good through Skype and WhatsApp.

What did you find most impressive about them?

I’m impressed with Techugo’s communication and great quality of work.

Are there any areas they could improve?

They have high prices. However, they also have niche quality developers.

Do you have any advice for potential customers?

If you have a vision, you must also allocate your time to work with Techugo. They need to interact with you in order to understand exactly what you need. Because I gave them a lot of time in the first two months, I don’t get involved much now.

Introduce your business and what you do there.

I’m the digital marketing manager for McGillivray Group. We provide marketing and branding to the real estate industry. 

What challenge were you trying to address with Techugo?

We wanted to build an app that allows investors to make more informed decisions about potential property investments. 

What was the scope of their involvement?

The app lets users import property information and compare properties based on their rate of return. It keeps the information needed for similar calculations all in one place.

The app is accessible through a browser or an Android or iOS device. The backend is built in Ruby on Rails.

What is the team composition?

I believe they have 7–8 people working on this project, including three senior developers, a project manager, and a marketing team.

How did you come to work with Techugo?

I was looking for a reliable company in a competitive market. I did some searches and came across Techugo. I contacted them, and they were very responsive, following up quickly and impressing me. Other companies I reached out to took three weeks to get back to me. After that, we got started with Techugo. 

How much have you invested with them?

We’ve spent about $27,000.

What is the status of this engagement?

The project started in September 2019 and is ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

Our next step is the testing phase. The progress has been great.

How did Techugo perform from a project management standpoint?

I’m very satisfied with their project management. We have meetings regularly to update us on progress. They also are active on email and WhatsApp. It makes communication much easier for us. They’re very transparent about their milestones, and their progress towards those milestones. They use an approval process to ensure our satisfaction.

What did you find most impressive about them?

They’re very open about some of the changes that we wanted for this project. They’re also good and on time in their follow-ups. They’re very fast compared to other companies I worked with. Lastly, Techugo recently opened an office located nearby, which makes a big difference for me. We previously worked with a team in India, which meant significant time zone differences when it comes to communication.

Are there any areas they could improve?

I have to see the finished product, but overall, they’re pretty good. 

Any advice for potential customers?

I would definitely recommend Techugo. They’ve been very useful in the project. I hope to maintain my relationship with them and use them for other projects as they come up. Their costs are in our range, and their quality is good as well.

Introduce your business and what you do there.

I work on the Wi-Fi expert team for a telecommunications company providing Wi-Fi hotspot services to Indian universities. Our users connect to our network for free during the first 30 minutes, after which they can pay accordingly. We also provide solutions to hotels.

What challenge were you trying to address with Techugo?

We have multiple servers and we needed the ability to track their statuses and usage.

What was the scope of their involvement?

Techugo developed an iOS app through which we can login to our VPN and, from there, see which servers are currently running and what their current utilization is. We can also perform testing and see alarms for any issue. We can live-track the alarms through the app. The app can also be used to monitor customer payments and to see how many people are using the network on a free and paid basis. There are other analytics for our network available within the app.

The app was developed using Java and PHP. We aren’t looking to develop an Android version at the moment.

How did you come to work with Techugo?

My company was already working with them when I joined. Techugo was referred to us by another company who had used their support services.

How much have you invested with them?

The total cost of their work has been 6-7 million Indian rupees. [$90,000 to $110,000]

What is the status of this engagement?

We started working with Techugo around February 2017, and are continuing to use them for any issues we encounter, on a ticket-by-ticket basis.

We have not finished installing our network in all universities. In the future, we plan to expand the billing capabilities of the app for hotels, but this is only in the discussion phase at the moment. We plan to contact Techugo again for further development.

What evidence can you share that demonstrates the impact of the engagement?

There were some issues with the app in the starting phase since it was new for both of our teams. At first, we were not able to connect to our VPN. After three to four months, almost everything was fixed. We still have issues with alarms not going off, but they will be solved. We have an SLA (service-level agreement) in place with Techugo, and they work according to our tickets.

How did Techugo perform from a project management standpoint?

Techugo was professional and helpful in solving any problems we had when we contacted them and they resolved any issue within 24 hours. We have a management portal in place through which we can assign tickets.

What did you find most impressive about them?

They have a very good response time, compared to the last company we’ve used. Techugo responded to any issues we had, and I can appreciate them for this.

Are there any areas they could improve?

They could increase the level of support for our tickets.

Introduce your business and what you do there.

I’m the owner, director, and general manager of an e-commerce space. We develop mobile apps for the sale of custom clothing in the Middle East.

What challenge were you trying to address with Techugo?

We needed them to develop a mobile application for iOS and Android.

What was the scope of their involvement?

They also developed an admin panel and a website for our launch. It’s a basic website at the moment, but we’re going to develop it more in the future. They did everything for us. When they gave us the proposal, my tech partner agreed that they were using all the right technologies.

How did you come to work with Techugo?

When we set up the business, I scoped out requirements and went to a bunch of places to get proposals. Then, I went through the technical evaluation process, commercial evaluation, and they were number one. They had the most comprehensive proposal and were very responsive and engaging. And they’ve continued to be that way.

How much have you invested with them?

We’ve spent around $32,000 so far.

What is the status of this engagement?

We’ve been working together since August 2019.

What evidence can you share that demonstrates the impact of the engagement?

Success has been the usability of the app and its effectiveness since we haven’t launched yet. There have also been third-party integrations they’ve done very well with, integrating a payment gateway, for example.

A couple of months ago, we flew out to meet with their CEO and he gave us two days of his own personal time to tweak the app with us. He really understood our business.

How did Techugo perform from a project management standpoint?

They’ve done excellently.They’ve never missed a deadline and been very transparent with challenges. They’ve responded well to things we haven’t foreseen and adapted and report regularly. I’m always kept up to date and have direct access to everyone on the team: the account manager, the CEO, etc.

They’ve also been very accommodating with other people I’ve brought in. They’ve just rolled with the punches.

What did you find most impressive about them?

I didn’t really know what I was doing, but they have clarified my thoughts and clarify the scope. They were responsive and behaved like partners straight out the gate. They quickly saw our potential.

Do you have any advice for potential customers?

Engage them. You’ll have your scope, but give them a chance to provide some advice and guidance. From what I’ve seen, they’re very knowledgeable and dynamic. They have quite a young group.

A couple of other projects that have come up that I’ve sent their way, and, while I haven’t awarded them yet, they’re leading with their approaches. Trust them; they’re good people.

Introduce your business and what you do there.

I’m the manager of process & automation at S P Jain School of Management, one of the world’s leading business schools.

What challenge were you trying to address with Techugo?

We hired Techugo to develop a mobile app.

What was the scope of their involvement?

They developed a mobile app for iOS and Android platforms. Their team implemented features for real-time tracking, matching students with their extracurricular activities, and connecting the app to computer activities, too. 

What is the team composition?

There were 5–6 people working on the project, including a technical designer, developer, and a UI designer. 

How did you come to work with Techugo?

I had hired them in the past for a different project.

What is the status of this engagement?

We worked on the project from July 2019 – February 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The app runs smoothly with no bugs.

How did Techugo perform from a project management standpoint?

Techugo delivered everything on time and tracked the project through Zoho. Our communication was through Skype. We had a great experience working with them. 

What did you find most impressive about them?

They understood our requirements and were good at technical design. The whole team was skilled and delivered excellent work.

Are there any areas they could improve?

We used different communication platforms than they did, but we worked it out.

Do you have any advice for potential customers?

If you need digital application expertise, they have it. 

Introduce your business and what you do there.

We are a family-owned publishing company leading in the field of law publishing. I’m the third generation in the family. I deal with a product called SCC Online, which is a legal research database. It’s a repository with cases, digest notes, and articles—a search engine for legal research. We own the database and the engine.

What challenge were you trying to address with Techugo?

We wanted to expand to mobile, so we needed someone to develop an iOS application for us. I had a developer who was working on my Android application, and he was also willing to work on iOS, but he was too busy for the project, so I had to look for someone else.

What was the scope of their involvement?

They offered us end-to-end development for our mobile application. There were certain services we didn’t sign up for, such as the backend development, because we own our search engine and want to create our own backend. We also have our own designer, so we didn’t need their design services. Techugo was doing all the execution on the app besides those two pieces.

They created the frontend of the application. They took our design and made it a functioning app, integrated our APIs, and got the app production ready. They used Swift 3 to develop the app.

The main feature of the application is that it scours our database and returns relevant documents. It can also look up status logs for the user, and push legal news notifications from our blog. It’s similar to how the Wikipedia app works.

This application is only for iOS, but it works on iPhone and iPad as well. We have our own Android developers who’ve been working on the Android application. They will hand the app over to me and I will launch it myself.

What is the team dynamic?

We only work directly with a project coordinator, but they have 3-4 people working on the app. There’s one dedicated developer, one dedicated tester, and one dedicated project coordinator, as well as some rotating assets.

How did you come to work with Techugo?

I found them through a reference; a friend of mine had worked with them on an application in the past. I set up a meeting with them and liked what they were doing.

How much have you invested with them?

We have spent 600,000 Indian Rupees. [$10,000 USD]

What is the status of this engagement?

We started working with them in August 2017, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The app is still in development, so I don’t have any metrics yet. But, we’ve been following a milestone plan and everything has been on time.

We divided the app into 4 major milestones. We’re done with milestone two and we’re currently working on milestone three, and the work I’ve gotten has been good so far. It’s mostly free of bugs because there’s a bug tester on their team as well.

In my experience, when I’m working with a developer on such a niche product, I find that the developer is often confused about the product itself and there are a lot of bugs. In this particular case, they’ve been using my web and Android app to understand how things are supposed to work. I think that’s why I’ve been getting a bug-free experience.

How did Techugo perform from a project management standpoint?

They were very accommodating in terms of the budget. We initially started off with a much higher budget but were able to work out places where we could cut costs. We already had a designer on board who was doing the design for Android, and Techugo was willing to work with that. That was flexible of them and it helped manage the cost. We only needed a developer and they were willing to provide just that service. They didn’t try to push more on us than we needed.

We did have a hiccup or two at first with the project manager they had allocated to the project. We had to have the person changed after the first milestone; they were very open to that. That project manager stayed on and helped hand over to the next project manager. When we started working with the new person, that was a great experience. The first person wasn’t well-suited for our industry or product.

All of our internal teams were on Slack and Techugo was willing to integrate with us there. We are in the same area, so we meet once or twice a week if we have to, at their office or our office. We sit together and talk about the deliverables and see how much they’ve done. I give them my change requests and they work on them.

What did you find most impressive about them?

They have a lot of people in-house. If the dedicated resource on my project can’t do something, they have a backup. They have people skilled in different things. In my case, we used a SOAP API which the iOS developer wasn’t comfortable with, but they had someone else who was. They put that person on the project temporarily to keep it going. Because they have so many skillsets, when we hit a road block, we get past it quickly.

Are there any areas they could improve?

They are very responsive to problems and it’s been going well.

Introduce your business and what you do there.

We're a consultancy and software development company. I am a project manager.

What challenge were you trying to address with Techugo?

We worked with them on a mobile application for managing employee profiles. Security was the main focus, as we did not want to disclose employees’ information to the public. We had tried to develop the app ourselves but always failed. We only had an Android version, which was complicated, prone to crashing, and wouldn’t open our intranet site, only the email. We went to Techugo to overcome these issues, as well as create versions for iOS and Windows Phone.

What was the scope of their involvement?

We provided a description of the problems we were facing, and told Techugo what kind of app we wanted. Techugo developed the Android, iOS, and Windows versions used by our employees. Through the one-time passwords we provide, users have access to their mailboxes and can perform other operations on our intranet by connecting to our VPN. The app can also send meeting notifications that would normally go to email.

What is the team dynamic?

Since another manager was responsible for our interaction, I am not sure about the size of the team assigned to us. I handled the reviews and the work on our end.

How did you come to work with Techugo?

I looked online and heard from multiple people that they were a good company. We looked at another developer, but we were satisfied with Techugo after meeting them.

How much have you invested with them?

The cost of their work was around $75,000.

What is the status of this engagement?

We started working with Techugo around March or April 2017. The project was finished at the end of August. The app was accessible, but testing continued for a few more days.

What evidence can you share that demonstrates the impact of the engagement?

We were satisfied with what they achieved with the app. They integrated a great deal of security and turned it into a versatile platform that we could access from Android, iOS, and Windows Phone, which was a difficult task. It has saved us a lot of time when sharing important messages from managers and needing to have results quickly. Members can send me details while traveling, and if a deadline is missing or we have to acknowledge an issue, we can do it through the app.

How did Techugo perform from a project management standpoint?

The management was good. In the beginning of the project, we discussed what kind of application we wanted and on which platforms. We communicated through email and during the meetings set up by the other manager.

What did you find most impressive about them?

They were responsive and responsible when it came to providing details. After the Android version was done successfully, we proceeded to iOS and so on. They got back to us in the time we gave.

Are there any areas they could improve?

No, I'm happy with their work.

Do you have any advice for future clients of theirs?

Not particularly. Techugo is growing as a company, and I want them to attract more clients.

Introduce your business and what you do there.

I had a classified app idea called Adzilla and am now the founder.

What challenge were you trying to address with Techugo?

I needed my app idea developed.

What was the scope of their involvement?

I told them my app idea, and they developed everything from scratch. They created the wireframes, different classified sections, and the forms the way I wanted it. They did all the backend development and frontend design for iOS. I’m planning to do Android as well. The app is still under development and should be ready in a few weeks. They will help me with launching it and bug maintenance.

What is the team dynamic?

I speak to the assigned project manager.

How did you come to work with Techugo?

I had never developed an app before. After reading good reviews on GoodFirms.com, I called Techugo, who gave me good reasons to go with their company, including charging a decent amount compared to other companies. When I consulted another developer, they told me that I should go for a hybrid app. Techugo suggested a native app because it’s better. They seemed to be well experienced, so I went with them.

How much have you invested with them?

Around $6,000.

What is the status of this engagement?

We started working together in August 2017, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I don't have any drawbacks or complaints about them. They do whatever I ask them to do, and they do it quickly. The unfinished parts of the app they’ve developed work fine, with no issues.

How did Techugo perform from a project management standpoint?

Everything is well organized. They take time to contact me and let me know what’s going on. Our primary communication tool is Skype, though we also use email. They send me pictures of what they’ve developed, and I give them any corrections. If I don’t understand something, they are always open to communicate with me. They deliver on time and stick to the budget. If there’s anything that’s not within the scope, they let me know.

What did you find most impressive about them?

They’re client friendly and respond quickly to my messages.

Are there any areas they could improve?

No, they’re fine the way they are.