Describe the impact this engagement has had on your business.
We committed to our investors and outside people that the app would be launched by a certain date. It’s taken almost twice the time, and the app is still not released.
Some of the features aren’t up to the mark. Some things are very slow in the app such as the care plan feature page. It was supposed to have a local database so it wouldn’t have to call an API every time a page loaded. Techugo didn’t do that. We flagged it during a review, but it resulted in them implementing an incomplete feature. We’re now incorporating an internal database into the app and caching some of the data received from the API.
Another feature we expected from Techugo was message notifications. However, the app that Techugo delivered doesn’t notify users about new or unread messages. When they open the app, they won’t see an unread count. Until the user is in the chat window itself, they will never know whether a new message has come.
We made a company-wide review of the final version of the app. There were around 70–80 bugs reported not including the features that were never implemented. Techugo said they would take one week to fix those 70–80 bugs. They finished three weeks later and left around 20 unique bugs.
We’ve hired in-house people to do the remaining work on our own.
How was project management handled?
Communication wasn’t great, and neither was the daily progress. We started with daily standups with the project manager so that we’d know the process and progress. Those standups sometimes didn’t go as planned: they were delayed or the person didn’t show up. They always slipped deadlines. We were the ones pushing for those standups, but the project manager should’ve been driving it.
For daily communication, we created a WhatsApp group. However, if the project manager or the developer were on vacation, we weren’t notified of that. We were given a milestone plan that was later updated four times Techugo they didn’t share the updated milestones, so it lost its purpose. After the project was allotted, I tried to go higher up in the management, but I sometimes didn’t hear a response for 2–3 days.
Is there anything that the vendor did well or that you would consider a strength?
The reason we selected Techugo over another vendor we found on Clutch was that their designs were more professional. We liked the work they shared on InVision. We were thinking that the final product would be as good as that. The implementation is definitely not up to the mark, and it’s been a lost opportunity for us. We invested a lot of time in their services instead of hiring our own in-house people to get it done in-house because we trusted them and their reviews.
What advice do you have for clients with similar needs to yours?
Going by the reviews Techugo has on Clutch, there are definitely two classes of people there—some are more technically-sound compared to others. If the client is stuck with a resource that lacks technical ability, it’ll be very difficult to get what that client wants out of them. That was a mistake we made, and I don’t want others to make it. As a startup, time is of the essence for us.