Techugo Client Reviews

Portfolio

Key clients:

BMF- India's #1 Foreign Exchange Marketplace || Trailblazer- Godfrey Philips sales got boosted by 8% || Dhanuka - Leading Fertilizer Manufacturing Fortune 200 Company || Airtel – Leading Telecom Service Provider || BJP – India’s Leading Political Party || Sterkla – 3k+ Coaches Registered, serving worldwide || AVA – Raised funding of USD 2.3 million || Blixr – Featured in Daily Star UK Magazine || Browzly – Won Kids Bett Award 2020

The World’s Smartest Indoor Garden

An enterprise app for Fortune 200 company

Integrated With 3D Look Technology

Spell Bounding Coaching App

Featured in Daily Star UK

SP Jain - World's Leading B - School

#1 Foreign Exchange Marketplace

Enterprise App- Fortune 500 Company

World's Largest Manufacturer Company

Vision R Pro

BJP

Youth In Politics

Solar Sense

Airtel

Noida Deaf Society

SCC Online

Bono - Ride Sharing App

Worqleus

Dating App- Dilooni

Techugo helping out Businesses to Grow Amid Pandemic | Client Testimonial | Version 2.0 Launch

Techugo helping out Businesses to Grow Amid Pandemic | Client Testimonial |

WishTree

MyFollowUp- Medical Mobile App

Waki- an eCommerce app

Livzoe - An Healthcare Application

Social App- MemoryShare

Political App

AlBallam

Kryptic

AdZilla

Quran App

Fitness Mobile App

My Carbs

Fitness Mobile App

Popcorn- An Event App

Enterprise Mobile App

Sports Mobile App

Mobile Repair App

Movie-Ranker Mobile App

Hair Styling App

Dating Mobile App

Gift Metro

Event Management Application

Job Portal

Lawyer App

Training & Education ERP Solution with Mobile App & Website

Digital Fashion Marketplace

Automobile Application For Car Services

Food Ordering & Delivery Application

Date Calculator Mobile Application

Video Streaming App

Ecommerce Web Portal

Prozata Mobile App

Head Way App

Work Perks App

Where The Party App?

Museum Application

Reviews

Submit Review

Mobile App Development

Jul 13, 2020

the project

Outsourced App Dev for Singaporean Digital Agency

"They provide a very competitive cost while providing a quality product."

Mobile App Development

$10,000 to $49,999

July 2019 - Ongoing

4.5

Quality:

4.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

July 2019 - Ongoing

Project summary:

Techugo assisted a Singapore-based software development company in creating a marketplace app for a third-party client. They provided wireframes before launching into the native iOS and Android development.

1-10 Employees

Singapore

Tech Lead, Digital Agency

Verified

the reviewer

Tech Lead, Digital Agency

IT Services

1-10 Employees

Singapore

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"They provide a very competitive cost while providing a quality product."

Jul 13, 2020

Feedback summary:

Techugo helped the client deliver a finalized solution that's acquired many users to date. Survey results indicate that the overwhelming majority of users reported a positive experience. The team provided quality work at a competitive cost. They were also productive and managed expectations well.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a technical lead of the digital agency located in Singapore. We provide software development services to clients from different industry. My main responsibilities are to manage the the development team, understanding the client's requirement and translate them to specific instruction or specs which the developers can work on them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Techugo?

This is a product from one of our clients, they provide consultancy for their customers on how to setup their businesses straight from their house, especially for F&B.

And to further help them out to link up with their potential customers, the client wants to develop this marketplace app where these home store owners can register for free and start selling on the app. At that time, due to lack of internal development team, so we outsource to external development company.

What were your goals for this project?

We want to make the app as simple as possible as most of the home store owners are not techie. We want to double the number of users in the app by end of this year, and looking to expand this into multiple countries by next year Q3.

SOLUTION

How did you select this vendor?

We searched online for possible vendors, and eventually gotten 3 in the list. We talked to them and explain to each of them our requirements before receiving their proposals. After several internal discussions, we decided to proceed with this vendor, because the cost provided are lower than the other two, they're responsive to our questions, and the shared portfolio UI are something we like.

Describe the project in detail.

At first, we had a few session to discuss on the details of the requirements. After that we moved on to the wire-framing stage, where after two weeks of finalising the wireframes, they provide us with the design mockups for each screens in multiple batches.

We use inVision to review the mockups and state our feedback in the comments. When they provided us with the designs, our internal head of design will review them and provide feedback or approve accordingly.

For some of the parts, our designer will make the changes directly. This product is developed in native iOS & android, and the admin backend was developed using PHP framework.

This project is a marketplace app where users can register and login into the app, upload their items to the app and get seen by potential customers. Users can manage their product pricing, photos, description, category, etc and submit offer to our seller products. The app also comes with chat function where buyer can contact sellers to either negotiate the price or schedule a meet up.

What was the team composition?

Based on what we know, there is the Sales who did the initial aliasing, a Business Development and designer assigned in pre-development. During development, a technical project manager, 1 backend developer, 1 iOS developer and 1 Android developer was assigned. And once the project is completed, a branding & marketing director was then assigned to get overall feedback on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the app is launched for 3 months, we've gotten 1000 users registered on our app. And till date we've grown to 3000, we target to double the users and expand to other countries. We did a survey campaign which we've gotten 80% positive reviews, and the 20% are some enhancement which we're currently looking into it. The final app had some bugs which it's being constantly resolved.

How effective was the workflow between your team and theirs?

The assigned project manager was easy to communicate, and he will always check back to ensure the understanding is correct. As we're based offshore, so there are some time difference between the two countries but it's not a big issue since we always schedule a time so that both parties has started working. The project manager is also flexible in time scheduling.

What did you find most impressive about this company?

They provide a very competitive cost while providing a quality product. They also take productivity and expectation very serious, as one of the previously assigned project manager had gave false expectation and causing delays to the project, a new project manager is then reassigned to the project.

Are there any areas for improvement?

Things can always be better, but personally we think the chat feature in the app can be improved in terms of the speed and provide a more seamless experience.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Jul 11, 2020

the project

Web & Mobile App Dev for Automotive Services Platform

"The most impressive thing about Techugo is that the team operates as a family."

Development

$10,000 to $49,999

Jan. - June 2019

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. - June 2019

Project summary:

Techugo developed multiple mobile apps for an automotive service provider platform. The team built 4 apps and 2 web panels for the client.

11-50 Employees

Kuwait

Mohammed Abdul Moula, MBA

CEO, Winchat General Trading LLC

Verified

the reviewer

CEO, Winchat General Trading LLC

Mohammed Abdul Moula, MBA

Internet

11-50 Employees

Kuwait

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"The most impressive thing about Techugo is that the team operates as a family."

Jul 11, 2020

Feedback summary:

The platform serves as the foundation and key offering of the client's business. Techugo produces quality results in a timely and collaborative manner. The team is hard-working, dedicated, and knowledgable.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Winchat is a mobile platform designed to bring together automotive service providers with service seekers. I am Co-founder and CEO of Winchat General Trading LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Techugo?

We partnered up with Techugo to help us develop mobile applications and web panels in a fully integrated system.

What were your goals for this project?

Our goal is to provide easy and accessible automotive services to our customers all at one place.

SOLUTION

How did you select this vendor?

We underwent a heavy selection process and finally partnered up with Techugo as the team has been fantastic. We are glad we selected Techugo because not only did they help us fulfill our objectives, but also helped us enhance our operations processes.

Describe the project and the services they provided in detail.

Techugo developed 4 mobile applications and 2 web panels.

What was the team composition?

The project team had about 10 members. Team members came and went based on the project needs. We had full support from the CEO and COO all along the process and they made sure the right team members are involved in this project at all times.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our business relies on this platform. It’s our main service offering. So it was critical it met our expectations. After project completion, it did not just meet our expectations, it actually exceeded them.

How was project management arranged and how effective was it?

Project management was very impressive. We had weekly calls with the team to evaluate progress and also kept in touch almost on a daily basis. The team is always there to provide updates and take feedback.

What did you find most impressive about this company?

The most impressive thing about Techugo is that the team operates as a family. And they treat the customers as family members. Genuinely seeking and offering better appropriate solutions and enhancements in order to deliver the best product available.

Are there any areas for improvement?

There’s always room for improvement everywhere. Our project was big and went overboard with the timeline a little bit. This is due to the size of the project. But overall, we are extremely happy with the end result.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jul 08, 2020

the project

App Development for Health App

"Their prompt response to my questions and concerns is what distinguishes them from others."

Mobile App Development

$10,000 to $49,999

Mar 2020 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Mar 2020 - Ongoing

Project summary:

A tech company is building a wellness product and hired Techugo to build the Android version of the app. They were provided with wireframes made in Adobe InDesign.

1-10 Employees

New York, New York

Founder, Health App

Verified

the reviewer

Founder, Health App

Health and Wellness

1-10 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Their prompt response to my questions and concerns is what distinguishes them from others."

Jul 08, 2020

Feedback summary:

Techugo successfully built the first working version of the app, which is currently in testing. Their team is incredibly prompt and responsive, quickly responding to all queries at all hours of the day.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a tech company in the process of developing a wellness product. I’m the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We were looking to develop an app.

SOLUTION

What was the scope of their involvement?

Techugo developed the Android version of our app. We plan to make an iOS version as well. I provided them a requirements document along with wireframes made in Adobe InDesign. It’s a monitoring and medication management app.

What is the team composition?

There are six people from Techugo working on the project.

How did you come to work with Techugo?

I found them after about five months of research. I sent out requests for quotes, and I chose Techugo based on how they responded. They were professional and ready to answer any questions I had.

How much have you invested with them?

I’ve paid them around $15,000 so far, and the project is looking to cost $40,000–$50,000.

What is the status of this engagement?

I made contact with them around one and a half years ago, but I signed the contract in March 2020. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have access to some of the platforms on which they’re doing the coding, and I’ve been provided with the first working version of the app, which we’re currently testing.

How did Techugo perform from a project management standpoint?

I think they’re awesome. I’ve talked to them at 2 a.m. or later. If I need them, I can send an email and get a response within an hour. If they can’t answer my question right away, they’ll let me know that they’re working on an answer.

What did you find most impressive about them?

Their prompt response to my questions and concerns is what distinguishes them from others. All my questions have been answered to my satisfaction.

Are there any areas they could improve?

I honestly don’t have a complaint about them. I’m happy with what they’ve done so far. There were areas where my approach wasn’t the best one, but they caught that and suggested a better approach.

Do you have any advice for future clients of theirs?

I recommend discussing the whole project with Techugo before starting.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

If we agree on a schedule, they’ll stick to it.

5.0 Cost

Value / within estimates

I can’t beat their price.

4.5 Quality

Service & deliverables

They’re prompt, and they jump on any concerns I address with them. I’ve been impressed so far, but there’s always room for improvement.

5.0 NPS

Willing to refer

I’ve already recommended them, and they’re working with my friend right now.

Web Development

Mobile App Development

Feb 24, 2020

the project

Mobile & Web App Dev for Real Estate Branding Firm

"I would definitely recommend Techugo."

Web Development

Mobile App Development

$10,000 to $49,999

Sept. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2019 - Ongoing

Project summary:

Techugo made an app for mobile and desktop devices for a real estate marketing company. Built in Ruby on Rails, the app lets investor input property information and compare potential ROIs.

11-50 Employees

Toronto, Canada

Amin Rasti

Digital Marketing Manager, McGillivray Group

Verified

the reviewer

Digital Marketing Manager, McGillivray Group

Amin Rasti

Marketing & Advertising

11-50 Employees

Toronto, Canada

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I would definitely recommend Techugo."

Feb 24, 2020

Feedback summary:

The app is still under development — it’s awaiting the testing phase — but the client is pleased with the progress so far. Techugo delivers high-quality development work through rapid-release phases in a timely and cost-effective manner. Their quick response times distinguish their team.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for McGillivray Group. We provide marketing and branding to the real estate industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We wanted to build an app that allows investors to make more informed decisions about potential property investments.

SOLUTION

What was the scope of their involvement?

The app lets users import property information and compare properties based on their rate of return. It keeps the information needed for similar calculations all in one place.

The app is accessible through a browser or an Android or iOS device. The backend is built in Ruby on Rails.

What is the team composition?

I believe they have 7–8 people working on this project, including three senior developers, a project manager, and a marketing team.

How did you come to work with Techugo?

I was looking for a reliable company in a competitive market. I did some searches and came across Techugo. I contacted them, and they were very responsive, following up quickly and impressing me. Other companies I reached out to took three weeks to get back to me. After that, we got started with Techugo.

How much have you invested with them?

We’ve spent about $27,000.

What is the status of this engagement?

The project started in September 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our next step is the testing phase. The progress has been great.

How did Techugo perform from a project management standpoint?

I’m very satisfied with their project management. We have meetings regularly to update us on progress. They also are active on email and WhatsApp. It makes communication much easier for us. They’re very transparent about their milestones, and their progress towards those milestones. They use an approval process to ensure our satisfaction.

What did you find most impressive about them?

They’re very open about some of the changes that we wanted for this project. They’re also good and on time in their follow-ups. They’re very fast compared to other companies I worked with. Lastly, Techugo recently opened an office located nearby, which makes a big difference for me. We previously worked with a team in India, which meant significant time zone differences when it comes to communication.

Are there any areas they could improve?

I have to see the finished product, but overall, they’re pretty good.

Any advice for potential customers?

I would definitely recommend Techugo. They’ve been very useful in the project. I hope to maintain my relationship with them and use them for other projects as they come up. Their costs are in our range, and their quality is good as well.

5.0

Overall Score Working with Techugo is a joy. They’re very good at what they do.

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’ve already recommended them to a couple of people.

Mobile App Development

Feb 20, 2020

the project

Mobile App Development for Online Retailer

"They were responsive and behaved like partners straight out the gate."

Mobile App Development

$10,000 to $49,999

Aug. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Aug. 2019 - Ongoing

Project summary:

Techugo is developing an Android and iOS application, including an admin panel. They’ve also delivered a basic website to facilitate the launch.

1-10 Employees

Dubai, UAE

Founder, E-Commerce Retailer

Verified

the reviewer

Founder, E-Commerce Retailer

E-Commerce

1-10 Employees

Dubai, UAE

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They were responsive and behaved like partners straight out the gate."

Feb 20, 2020

Feedback summary:

In talks to deliver future projects, Techugo has established a transparent and communicative relationship. They provide frequent updates and help their clients cement their requirements and ideas. They’re also willing to work with outside resources and third-parties, and do so effectively.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner, director, and general manager of an e-commerce space. We develop mobile apps for the sale of custom clothing in the Middle East.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed them to develop a mobile application for iOS and Android.

SOLUTION

What was the scope of their involvement?

They also developed an admin panel and a website for our launch. It’s a basic website at the moment, but we’re going to develop it more in the future. They did everything for us. When they gave us the proposal, my tech partner agreed that they were using all the right technologies.

How did you come to work with Techugo?

When we set up the business, I scoped out requirements and went to a bunch of places to get proposals. Then, I went through the technical evaluation process, commercial evaluation, and they were number one. They had the most comprehensive proposal and were very responsive and engaging. And they’ve continued to be that way.

How much have you invested with them?

We’ve spent around $32,000 so far.

What is the status of this engagement?

We’ve been working together since August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Success has been the usability of the app and its effectiveness since we haven’t launched yet. There have also been third-party integrations they’ve done very well with, integrating a payment gateway, for example.

A couple of months ago, we flew out to meet with their CEO and he gave us two days of his own personal time to tweak the app with us. He really understood our business.

How did Techugo perform from a project management standpoint?

They’ve done excellently.They’ve never missed a deadline and been very transparent with challenges. They’ve responded well to things we haven’t foreseen and adapted and report regularly. I’m always kept up to date and have direct access to everyone on the team: the account manager, the CEO, etc.

They’ve also been very accommodating with other people I’ve brought in. They’ve just rolled with the punches.

What did you find most impressive about them?

I didn’t really know what I was doing, but they have clarified my thoughts and clarify the scope. They were responsive and behaved like partners straight out the gate. They quickly saw our potential.

Do you have any advice for potential customers?

Engage them. You’ll have your scope, but give them a chance to provide some advice and guidance. From what I’ve seen, they’re very knowledgeable and dynamic. They have quite a young group.

A couple of other projects that have come up that I’ve sent their way, and, while I haven’t awarded them yet, they’re leading with their approaches. Trust them; they’re good people.

5.0

Overall Score They’re very collaborative, doing research on our ideas to help us get them done.

5.0 Scheduling

ON TIME / DEADLINES

They always deliver on time, even if I ask for something unreasonable.

5.0 Cost

Value / within estimates

That’s the reason I went with them in the beginning. They outperform everyone else.

5.0 Quality

Service & deliverables

I couldn’t be happier.

5.0 NPS

Willing to refer

I’ve already sent people their way.

Mobile App Development

Feb 20, 2020

the project

App Development for Business School

"The whole team was skilled and delivered excellent work."

Mobile App Development

Confidential

July 2019 - Feb. 2020

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

July 2019 - Feb. 2020

Project summary:

Techugo developed a mobile app for a school. They created the platform for iOS and Android, implementing features for tracking, extracurricular matching, and other activities.

201-500 Employees

India

Ashutosh Pandey

Manager Process & Automation, S P Jain School of Management

Verified

the reviewer

Manager Process & Automation, S P Jain School of Management

Ashutosh Pandey

Education

201-500 Employees

India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The whole team was skilled and delivered excellent work."

Feb 20, 2020

Feedback summary:

The app was delivered on time and functions as expected, satisfying the client. Their technical expertise and ability to accomplish work without bugs were highly appreciated assets to the project. Customers who want a dedicated, capable partner would do well to collaborate with them.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of process & automation at S P Jain School of Management, one of the world’s leading business schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We hired Techugo to develop a mobile app.

SOLUTION

What was the scope of their involvement?

They developed a mobile app for iOS and Android platforms. Their team implemented features for real-time tracking, matching students with their extracurricular activities, and connecting the app to computer activities, too.

What is the team composition?

There were 5–6 people working on the project, including a technical designer, developer, and a UI designer.

How did you come to work with Techugo?

I had hired them in the past for a different project.

What is the status of this engagement?

We worked on the project from July 2019 – February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app runs smoothly with no bugs.

How did Techugo perform from a project management standpoint?

Techugo delivered everything on time and tracked the project through Zoho. Our communication was through Skype. We had a great experience working with them.

What did you find most impressive about them?

They understood our requirements and were good at technical design. The whole team was skilled and delivered excellent work.

Are there any areas they could improve?

We used different communication platforms than they did, but we worked it out.

Do you have any advice for potential customers?

If you need digital application expertise, they have it.

5.0

Overall Score I’m happy with the way they developed and launched the product.

5.0 Scheduling

ON TIME / DEADLINES

They always delivered on time.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

The quality of the product was good.

5.0 NPS

Willing to refer

I recommend them to anyone looking for the development of a mobile app.

Mobile App Development

Jan 13, 2020

the project

Mobile App Dev for Health Tech Company

"The implementation is definitely not up to the mark, and it’s been a lost opportunity for us."

Mobile App Development

Less than $10,000

Apr. 2019 - Jan. 2020

1.0

Quality:

1.0

Schedule:

1.0

Cost:

2.0

Willing to refer:

0.5

Less than $10,000

Apr. 2019 - Jan. 2020

Project summary:

Techugo was hired to rebuild a client-facing app for Android devices for a health tech company. Requested features include medical record storage, messaging, and appointment-making.

11-50 Employees

Delhi, India

Co-Founder, Health Tech Startup

Verified

the reviewer

Co-Founder, Health Tech Startup

Health, Wellness & Fitness

11-50 Employees

Delhi, India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

1.0

Quality:

1.0

Schedule:

1.0

Cost:

2.0

Willing to refer:

0.5

the review

"The implementation is definitely not up to the mark, and it’s been a lost opportunity for us."

Jan 13, 2020

Feedback summary:

The 12–16-week project took twice as long and resulted in an app with missing features and numerous bugs. Techugo ran into frequent delays, were slow to respond, and failed to convey when resources were unavailable or milestones changed. A lack of transparency caused a breakdown of trust.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of a startup health tech organization based out of Noida, Delhi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We have client-side and partner-side apps. We wanted to revamp the client-side app for our patients as a completely new app in Android. We didn’t have the capability to build it in-house at the time, so we started looking for companies that could do it.

SOLUTION

What was the scope of their involvement?

Techugo worked on the client-side app for our patients with chronic conditions. Our solution focuses on how to get those patients verified information that will help them at the right interval of time.

Once the doctor puts the patient on our system, they receive informative content as animation videos and infographics. They also get information about when their visit is due, when they have to take any medications, and when any tests are due. Patients can manage their health records, connect with their doctors, and set up appointments as well. It’s basically a one-stop-shop healthcare solution for a patient’s medical needs.

This was the central idea of the app, and Techugo was building a ground-up project to incorporate all of those features. We specified the requirements, and they built the Android app end-to-end. We provided backend APIs to them to fetch data from the server.

What is the team dynamic?

There was one point of contact from the Techugo side. They had one Android developer internally. We were in touch just with the project manager.

How did you come to work with Techugo?

We looked at Clutch and picked Techugo because they’re also based out of Noida and had really good reviews.

How much have you invested with them?

The original contract was for 4 lakh Indian rupees (approximately $5,600 USD). We gave them around 340,000–350,000 rupees (approximately $4,800–$4,900 USD).

What is the status of this engagement?

We started working with them in April 2019, and the original project was supposed to take 12–16 weeks. However, it ended just last week, and not on a good note.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

We committed to our investors and outside people that the app would be launched by a certain date. It’s taken almost twice the time, and the app is still not released.

Some of the features aren’t up to the mark. Some things are very slow in the app such as the care plan feature page. It was supposed to have a local database so it wouldn’t have to call an API every time a page loaded. Techugo didn’t do that. We flagged it during a review, but it resulted in them implementing an incomplete feature. We’re now incorporating an internal database into the app and caching some of the data received from the API.

Another feature we expected from Techugo was message notifications. However, the app that Techugo delivered doesn’t notify users about new or unread messages. When they open the app, they won’t see an unread count. Until the user is in the chat window itself, they will never know whether a new message has come.

We made a company-wide review of the final version of the app. There were around 70–80 bugs reported not including the features that were never implemented. Techugo said they would take one week to fix those 70–80 bugs. They finished three weeks later and left around 20 unique bugs.

We’ve hired in-house people to do the remaining work on our own.

How was project management handled?

Communication wasn’t great, and neither was the daily progress. We started with daily standups with the project manager so that we’d know the process and progress. Those standups sometimes didn’t go as planned: they were delayed or the person didn’t show up. They always slipped deadlines. We were the ones pushing for those standups, but the project manager should’ve been driving it.

For daily communication, we created a WhatsApp group. However, if the project manager or the developer were on vacation, we weren’t notified of that. We were given a milestone plan that was later updated four times Techugo they didn’t share the updated milestones, so it lost its purpose. After the project was allotted, I tried to go higher up in the management, but I sometimes didn’t hear a response for 2–3 days.

Is there anything that the vendor did well or that you would consider a strength?

The reason we selected Techugo over another vendor we found on Clutch was that their designs were more professional. We liked the work they shared on InVision. We were thinking that the final product would be as good as that. The implementation is definitely not up to the mark, and it’s been a lost opportunity for us. We invested a lot of time in their services instead of hiring our own in-house people to get it done in-house because we trusted them and their reviews.

What advice do you have for clients with similar needs to yours?

Going by the reviews Techugo has on Clutch, there are definitely two classes of people there—some are more technically-sound compared to others. If the client is stuck with a resource that lacks technical ability, it’ll be very difficult to get what that client wants out of them. That was a mistake we made, and I don’t want others to make it. As a startup, time is of the essence for us.

1.0

Overall Score

1.0 Scheduling

ON TIME / DEADLINES

2.0 Cost

Value / within estimates

1.0 Quality

Service & deliverables

0.5 NPS

Willing to refer

Mobile App Development

Oct 31, 2019

the project

Web & App Dev for Travel Startup

"They listen carefully to the changes we want them to make."

Mobile App Development

$50,000 to $199,999

Aug. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Aug. 2019 - Ongoing

Project summary:

Techugo provides iOS and Android development for a tourism-based startup. They integrated AI functionality to the company's ticket processing and booking platform. Their team also developed a web app.

1-10 Employees

Indias

Director, Tour Company Startup

Verified

the reviewer

Director, Tour Company Startup

Startup

1-10 Employees

Indias

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

"They listen carefully to the changes we want them to make."

Oct 31, 2019

Feedback summary:

Techugo offers valuable insights and high-quality input. They listen to any potential changes and make solid suggestions on how to move forward with development. Their input outpaces anything another company could provide.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a startup tour company. We provide ticketing solutions for customers and travelers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

I needed a company that could develop my mobile application.

SOLUTION

What was the scope of their involvement?

They developed my iOS and Android app. It’s a native application they built from scratch. I had the website already developed but I wanted them to implement AI as well, which also required some PHP development for the website.

The application is based on travel and ticket booking. The user can mark the date he wants to go on vacation. The platform will then show which airlines are offering the cheapest air tickets and allows clients to book the tickets online. They can pay through the application. Afterward, they’ll get their tickets via email and through the application.

What is the team composition?

There were one native iOS developer, one native Android developer, two QA testers, a project manager, and 1-2 designers.

How did you come to work with Techugo?

I was looking for a company that was based in India. Techugo had good reviews. Beforehand, I checked Clutch for strong references. After shortlisting, 5-6 companies, I went with Techugo.

How much have you invested with them?

We invested over $50,000.

What is the status of this engagement?

We started working together in August 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with their efforts and satisfied with their work. They provide valuable input which helps my project.

How did Techugo perform from a project management standpoint?

They use Zoho, a tool where I can view and keep track of the development. Techugo also provides a weekly report. Whenever I asked them to change something, it’s done very quickly.

What did you find most impressive about them?

They listen carefully to the changes we want them to make. When needed, they made good suggestions for the improvement of the project.

Are there any areas they could improve?

They should work a little more on communication.

Do you have any advice for potential customers?

I got good input on my project that I couldn’t get from any other company.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’m planning on recommending them to a friend of mine who is starting his venture.

Web Development

Oct 24, 2019

the project

Web Dev for E-Commerce Product Company

"They can handle the stress of carrying out tasks and taking extra work in stride."

Web Development

$10,000 to $49,999

Mar. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Mar. 2019 - Ongoing

Project summary:

Techugo built a custom e-commerce platform in PHP for an e-commerce product company. It allows for product customization, previewing, and ordering. The project is ongoing.

11-50 Employees

New Delhi, India

Owner, E-Commerce Product Company

Verified

the reviewer

Owner, E-Commerce Product Company

Consumer Products

11-50 Employees

New Delhi, India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

"They can handle the stress of carrying out tasks and taking extra work in stride."

Oct 24, 2019

Feedback summary:

The platform remains under development but Techugo’s work satisfies the client so far. The team shows an aptitude for handling challenges and changes with ease. Their promptness, patience, and clear communication make for a steady workflow.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed an e-commerce platform fully customized in PHP.

SOLUTION

What was the scope of their involvement?

Techugo is our technology partner. They are developing our e-commerce platform in PHP from scratch the way we want it— very dynamic and full of personalization. We want every user to be able to design the product they want online, see how it’s going to look, and then buy it.

Before the development started, Techugo performed solid analyses. To prepare a milestone plan for the project, they did their research and came up with specifics for each milestone. That gave us a good flow of how the project would get done and what to expect at each milestone. While we were still looking at milestones one and two, they were working on three and four. We are in our last phase of testing.

What is the team composition?

The project manager has six people associated with him who we interface with. In the backend, there’s a bigger team helping us.

How did you come to work with Techugo?

I wanted a company with a large team. I did my due diligence, speaking directly to Techugo’s CEO and meeting the team and the business development manager. We did that with three other companies, as well. I trusted Techugo to be someone who would go the extra mile for us.

How much have you invested with them?

We’ve spent $13,000.

What is the status of this engagement?

We started working together in March 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Techugo has been amazing. They’ve never said no to our request. Many new things have happened along the way and they handled those bumps alongside the project. We went over our deadline a little, but we’re happy with the output.

How did Techugo perform from a project management standpoint?

We’ve had an excellent experience in that respect. Techugo’s project manager is extremely patient and consistently responsive. The entire team gives immediate answers to questions. We have access to Zoho Projects to communicate smoothly.

What did you find most impressive about them?

The most important thing is they’re patient. They can handle the stress of carrying out tasks and taking extra work in stride. Everybody is equally responsive, and I felt it flowed down from their CEO. He’s a pretty calm guy when it comes to handling situations.

Are there any areas they could improve?

Sometimes, we want to buy more time, let’s say, to handle certain feedback or come back to them. Techugo should be able to give that space to the customer. Instead, there were times they were a little pushy. It wasn’t a big deal though.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Aug 20, 2019

the project

App and Web Development for Online Marketplace

"We valued their professionalism and expertise."

Mobile App Development

$10,000 to $49,999

Sep. 2018 - Aug. 2019

5.0

Quality:

4.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Sep. 2018 - Aug. 2019

Project summary:

Techugo completely developed the company’s e-commerce app and website for introducing it to the online world. Their team produced sketches, wireframes, and admin panels, and much more.

11- 50 Employees

Senegal

Manager, Oki General Trading LLC

Verified

the reviewer

Manager, Oki General Trading LLC

Online Marketplace

11- 50 Employees

Senegal

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

the review

"We valued their professionalism and expertise."

Aug 20, 2019

Feedback summary:

While the products haven’t been launched yet, Techugo delivered everything on time. Their team’s round-the-clock availability, timely updates and bug fixes, and free additions to the scope make them the vendor of choice for any and all future development work.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Oki General Trading LLC. I currently supervise all purchases in Africa. We have branches in 21 countries and I look after the e-commerce platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techugo?

We needed help with app and web development for our online marketplace. Currently, Africa is new to the online market and there isn't much competition. We’re one of the few companies that have taken the initiative to go online.

SOLUTION

What was the scope of their involvement?

When I initially spoke to Techugo’s sales team, we made a draft of the entire development. Prior to everything being confirmed, I was given a few choices for the wireframes. They developed the entire website, admin panel, vendor panel, and the application. The app was built natively for iOS and Android. They used PHP for the website’s development.

The platform allows us to sell online via the app and website. It’s exclusively a store for electronic items and essentially a one-stop marketplace. It will be launched in Senegal at first and then throughout West Africa. There is also payment processing integrated within the app.

What is the team composition?

My main contact was the project developer. He had a team of four or five people who worked on the backend. I was in touch with the sales team as well.

How did you come to work with Techugo?

I had worked with another company before but wasn’t happy with their overall performance. I searched for development companies in India and Techugo was one of the companies I came across. I spoke to all of the companies I found, but Techugo was the most professional and convincing of all, so we decided to hire them for this project.

How much have you invested in them?

We spent around $13,000.

What is the status of this engagement?

We worked with them from September 2018–August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched yet but will be doing so soon. Overall, Techugo was very professional and I was given access to their personal numbers, so all bugs or issues were solved within 24 hours. We had four milestones with specific timelines, and they were all completed on time.

How did Techugo perform from a project management standpoint?

Project management was really good. Things were addressed on time and I was quite happy with the services they provided. All updates were given on time and any issues we had along the way were solved in a timely manner. I was able to communicate directly with the team, who was available 24/7 regardless of the time difference between Africa and India.

What did you find most impressive about them?

They were able to get things completed without wasting anyone’s time. Techugo also added things that weren’t part of the initial scope without charging us extra, which I really appreciated.

We valued their professionalism and expertise, as well as their qualified team that’s able to handle any work given to them. Their flexibility was one of the main reasons I chose to work with them.

Are there any areas they could improve?

No. Techugo will always be my one-stop service provider for any e-commerce development.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

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Reviews

Reviews

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the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

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the reviewer

the review

Jul 11, 2020

the review

ON TIME / DEADLINES

Value / within estimates