What evidence can you share that demonstrates the impact of the engagement?
Everything went perfectly. We wanted hybrid apps, but Techugo is the only company that suggested we go native because of the benefits. This altered the cost, but the users are really happy, and the user experience was improved.
We started beta testing with 1,000 internal users, and we received really good feedback. There were crashes and bugs, but the quality and features we’ve expanded in a short period of time has been totally impressive.
I understand that there might be some technical issues with launching a new product. They have always provided us with solutions for issues, and there’s never been a situation where they said something wasn’t fixable. The product we have now is far better than what we expected.
How did Techugo perform from a project management standpoint?
The development process was very streamlined and systematic. They incorporated milestones into the budget, and everything was divided into those few features and delivered first.
They were always available, even though it wasn’t in the contract that they had to be. They were always responsive in case we had an emergency. Everything was consistently delivered on time. We communicated via Skype, and I also had the option of using WhatsApp, phone calls, or emails.
What did you find most impressive about them?
They’re intelligent, happy people. Whenever my technical team or I needed them, they were always there for us.
Are there any areas they could improve?
No. I am really happy with the experience.
Do you have any advice for potential customers?
Before looking for a technical partner, clients should always consider the type of work and people they want to work with. The best part about Techugo is that they are getting returning business more often than new business. In today’s world, getting returning business means that people have established trust. We’ve gone through Techugo’s case studies, and 80% of their business is returning clients. That gives me confidence that we can trust them.
Techugo suggested native app development rather than hybrid, ultimately benefiting the user experience and yielding positive results during beta testing. Their intelligent team’s supportive approach, availability, and dedication to finding solutions established trust.