Taligent

BACKGROUND

Introduce your business and what you do there.

I’m the former logistics leader of an agricultural business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Taligent SA?

We hired them to create digital dashboards to automate the company’s processes. On top of that, we wanted to have more KPIs to improve our operations. 

SOLUTION

What was the scope of their involvement?

One of our most important projects with Taligent has been a dashboard that allows us to see real-time logistics information related to seed quality. This project includes data gathering from different freights. The data is linked to a server and the dashboard gathers the data and shows it to us in real-time, providing information such as vehicle location, arrival times, and shipment temperature. 

We’ve had several other projects, which are all related to the digitization of our business. For one, Taligent has built a platform that allows us to create inventory reports. We’re currently working on newer developments. 

What is the team composition?

We work with six people, including a development lead, a machine learning (ML) developer, and other types of developers. 

How did you come to work with Taligent SA?

I met Taligent through our company’s manager. He had a project with a logistics company, which recommended Taligent as a partner for the digital part of the project.

How much have you invested with them?

We’ve invested around $30,000. 

What is the status of this engagement?

Our engagement started in June 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platforms that Taligent has developed have helped us immensely since we used to manage various processes by hand. In terms of efficiency, we’ve reduced the average waiting time for our trucks to 40 minutes, down from 12 hours previously. Moreover, our error rate has gone down to 4.5% from 40% previously. All of these improvements have translated into economic benefits for us and better services for our customers. 

How did Taligent SA perform from a project management standpoint?

Taligent has been highly professional. We have a set of sprints planned, and they’re all met in a timely manner. The team has assigned more developers to the project to meet our deadlines without increasing the original budget; they use the agile methodology. For communication, we have monthly meetings on top of calls, emails, and WhatsApp messages when necessary. 

What did you find most impressive about them?

Their customer service is outstanding, and they have great technical knowledge. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Work with Taligent — they have great skills and the ability to adapt and understand your business needs. You won’t have any issues working with them.

BACKGROUND

Please describe your company and position.

 I am the Digital manager of a retail company 

Describe what your company does in a single sentence.

Mass-market retail focused on hard-discount supermarkets. It sells food, personal care, and cleaning supplies products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taligent to accomplish?

• Omnichannel customer
• Reconstruction of commercial KPIs with business know-how
• New solutions for performance improvement

SOLUTION

How did you find Taligent?

Referral

Why did you select Taligent over others?

• Great culture fit
• Referred to me
• Company values aligned
• Taligent adapts the service to the company needs

How many teammates from Taligent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Taligent supports us by monitoring the performance of our data platforms, reviewing data, and redesigning KPIs if it´s necessary. They also implement improvement initiatives, and their objectives are 100% aligned with business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) Performance optimization 2) Board completion 3) Business area confirmation on the developments 4) Achieve delivery deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always follow up on expectations and ensure that the service they provide is what the company expects. We work with agile methodologies, which allows us a better follow-up deliverables.

What was your primary form of communication with Taligent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They adapt to the company's needs and provide solutions in case the company requires a specific topic to be researched.

Are there any areas for improvement or something Taligent could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Chief Data Officer of Newsan S.A

Describe what your company does in a single sentence.

Business Group Retail and Mass Consumption Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taligent to accomplish?

• Optimization and Redesign of E-Commerce Dashboard

SOLUTION

How did you find Taligent?

Other

Why did you select Taligent over others?

strategic partner

How many teammates from Taligent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End-to-end order tracking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The dashboard's opening time was reduced from 9 minutes to 50 seconds, with half the memory usage

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project ontime

What was your primary form of communication with Taligent?

Virtual Meeting

What did you find most impressive or unique about this company?

The high performance of Taligent's team was impressive.

Are there any areas for improvement or something Taligent could have done differently?

.

BACKGROUND

Please describe your company and position.

I am the Head of Processes and apps of Transener.

Describe what your company does in a single sentence.

High Voltage Electrical Energy Transportation Company Transener S.A. (Transener) is the leading company in the public service of extra high voltage electrical energy transportation in the Argentine Republic.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taligent to accomplish?

• reduce operational costs

SOLUTION

How did you find Taligent?

Referral

Why did you select Taligent over others?

• High ratings
• Good value for cost

How many teammates from Taligent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The fleet management dashboard project aimed to reduce operational costs associated with maintenance incidents, which had numerous issues with overtime and mileage reimbursements. By integrating data on incident tickets, GPS-tracked mileage, reported overtime, and fuel reimbursements, the dashboard pinpointed misuse in reimbursements and overtime requests.  Remarkably, the cost savings generated by the dashboard covered its expenses ahead of schedule.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Having fleet traceability at all times allowed for lower costs per vehicle

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We achieved good synergy as a team and they provided us with valuable ideas for the project.

What was your primary form of communication with Taligent?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I’m impressed with their flexibility to adapt to our needs.

Are there any areas for improvement or something Taligent could have done differently?

None.