Sussner

BACKGROUND

Please describe your company and your position there.

I’m a sales representative for Franklin Press Inc. As a family-owned and -operated printing press, we offer a wide variety of printing and packaging services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sussner Design Company?

We engaged Sussner Design Company to update our brand and website, which were each 12 years old at the time.

What were your goals for this project?

We wanted a fresh new look with a more attractive design that would lead to greater brand recognition. We also wanted a user-friendly website that better met our needs and reflected our image more accurately.

SOLUTION

How did you select this vendor?

We’ve worked with Sussner Design Company for many years and have always been impressed with their work. They demonstrated an attention to detail that yield results for their clients. Their proposed redesign matched our vision perfectly; hiring them was a no-brainer.

Describe the scope of their work in detail.

Sussner Design Company first identified our competitors and our core company competencies. They then designed a new logo and website to better convey our high-quality work.

What was the team composition?

We worked with Derek (Founder, Sussner Design Company) and Tessa (Partner and Co-Owner, Sussner Design Company).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve seen an increase in online sales and a fourfold growth in new clients every month. Our name recognition has also broadened in the local market, and we received many compliments on our logo and website.

How effective was the workflow between your team and theirs?

Our collaboration ran smoothly. Sussner Design Company excelled at setting attainable deadlines and staying on task, which helped us stay on schedule throughout the project.

What did you find most impressive about this company?

The team worked with precision and thoughtfulness from start to finish. They made sure that every step of the process was meaningful.

Are there any areas for improvement?

No, Sussner Design Company did an exceptional job, and we couldn’t be happier with their work.