Sumindex Solutions LLP

BACKGROUND

Please describe your company and position.

I am the Sr Project Manager of Sangam ERP Solutions Private Limited

Describe what your company does in a single sentence.

We are software product based company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sumindex Solutions LLP to accomplish?

• Additional Module Implementation

SOLUTION

How did you find Sumindex Solutions LLP?

Referral

Why did you select Sumindex Solutions LLP over others?

• Great culture fit
• Good value for cost

How many teammates from Sumindex Solutions LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sumindex was assigned to implement Microsoft Dynamics Business Central.

Key Deliverables 

1. Functional Requirement Study
2. Gap Fit study
3. Design Document
4. Development 
5. Conference Room Pilot
6. User Acceptance Testing
7. Go Live Readiness and Go Live
8. On going Support 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Implementation & Adoption Metrics

Project Timeline Adherence: % of milestones completed on schedule

Budget Compliance: Actual cost vs. estimated cost

User Adoption Rate: % of employees actively using Business Central

Training Completion Rate: % of employees trained on Business Central

2. Operational Efficiency Improvements

Process Automation: Reduction in manual data entry (e.g., % decrease in manual invoice processing)

Transaction Processing Time: Time taken for order processing, invoicing, and reporting

Reduction in Errors: % decrease in financial/reporting errors

System Downtime: % uptime of Business Central

3. Financial & Business Performance Metrics

Revenue Impact: % increase in revenue due to better inventory, sales, or finance tracking

Cost Savings: % reduction in operational costs (e.g., reduced IT costs, less paper-based processing)

Cash Flow Improvements: % improvement in accounts receivable/payable cycle

4. Data Accuracy & Reporting

Financial Closing Time: Reduction in days to close monthly/quarterly financials

Inventory Accuracy: % improvement in inventory reconciliation

Reporting Efficiency: Time taken to generate key reports (e.g., financial statements, sales reports)

5. Customer & Vendor Experience

Order Fulfillment Time: Reduction in order-to-delivery cycle

Customer Satisfaction Score: Feedback from customers on invoicing/order processing

Vendor Processing Efficiency: Time taken for purchase order approvals and payments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management 

Sumindex had followed a phased implementation strategy to ensure smooth ERP deployments with minimal disruptions. Its approach included:

Discovery & Planning: Conducting in-depth business process analysis and risk assessments.

Design & Customization: Configuring ERP systems to match the specific needs of businesses.

Testing & Quality Assurance: Performing rigorous testing to eliminate potential errors.

Training & User Adoption: Implementing comprehensive training programs to ensure high adoption rates.

Deployment & Go-Live: Executing seamless system rollouts with minimal downtime.

Post-Implementation Support: Providing ongoing maintenance, upgrades, and performance optimizations.

This structured approach had ensured that Sumindex’s ERP projects were well-organized, predictable, and aligned with business growth strategies.

Strong Project Governance & Collaboration

Sumindex had prioritized clear communication and transparency, engaging stakeholders at every stage of the ERP implementation.

The company had:

• Maintained regular progress meetings and milestone tracking.
• Provided real-time dashboards and status reports for client visibility.
• Adopted an agile approach, allowing for quick adaptations to changing business needs.

Through effective stakeholder engagement, Sumindex had ensured smooth project execution and high client satisfaction.

Proactive Risk & Change Management

Recognizing the complexities of ERP implementations, Sumindex had taken a proactive approach to risk and change management.

It had:

• Conducted thorough risk assessments before project initiation.
• Implemented impact analysis procedures to evaluate scope changes.
• Developed change management strategies to enhance user adoption and minimize disruptions.

As a result, they successfully mitigated risks and ensured that ERP implementations remained stable and efficient

What was your primary form of communication with Sumindex Solutions LLP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bend of Business Process understanding and strong product knowledgebase makes Sumindex plressuve and unique.

Are there any areas for improvement or something Sumindex Solutions LLP could have done differently?

Pre Sales presentation should be improved to describe their capabilities and competitive edge.