SuitePacific

BACKGROUND

Please describe your company and position.

 I am the CFO of a manufacturing company 

Describe what your company does in a single sentence.

We sell electronic products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SuitePacific to accomplish?

• NetSuite Support

SOLUTION

How did you find SuitePacific?

Online Search

Why did you select SuitePacific over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SuitePacific were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired suitepacific for our NetSuite ERP, they handled:

• Suitescripts
• Saved Searches
• Reports
• Customizations
• Automations
• on-going netsuite support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SuitePacific helped us improve the efficiency and reliability of our NetSuite operations. Their support enabled us to resolve issues faster, streamline key processes, and make better use of NetSuite’s capabilities. We saw improvements in day-to-day productivity, reduced operational bottlenecks, and greater confidence in our NetSuite environment. Their proactive and responsive approach has made a meaningful difference to our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SuitePacific’s project management was excellent. Their team was responsive, organized, and easy to work with throughout the engagement. They consistently delivered items on time, communicated clearly on progress and priorities, and were quick to respond to questions or changing requirements. Whenever we needed NetSuite support, they were proactive in understanding the issue and provided timely, practical solutions.

What was your primary form of communication with SuitePacific?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about SuitePacific is their combination of deep NetSuite expertise and personalized support. They operate like a true extension of our team rather than just an external support provider. Their consultants take the time to understand our business and provide practical solutions instead of generic recommendations. Their responsiveness, technical knowledge, and proactive approach are what really set them apart from larger NetSuite consulting firms.

Are there any areas for improvement or something SuitePacific could have done differently?

We have been very satisfied with SuitePacific’s support and responsiveness. If anything, as our needs continue to grow, we would appreciate even more proactive recommendations around NetSuite optimization and opportunities to automate or improve our processes. Their expertise is valuable, so having them proactively identify potential improvements before they become issues would add even more value.