BACKGROUND

Please describe your company and position.

I am the Owner and CEO of HomeTeam Medical Services

Describe what your company does in a single sentence.

HomeTeam Medical Services provides home-based primary medical care, with a team to elderly people

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Storyfolk to accomplish?

• To create a brand
• To create a website

SOLUTION

How did you find Storyfolk?

Online Search

Why did you select Storyfolk over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from Storyfolk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Consultation about the goals, objectives and delivery of our service 
2. Development of Brand with descriptive language and customized graphic design 
3. Development of Brand palettes for use in all written materials and goods
4. Development of a website that reflects our brand and business requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. People and the health care system in Victoria recognize the HomeTeam Medical Services (HTMS) brand and contact us asking for HTMS, rather than individual physicians or health care workers . 
2. new patients are coming through the web portal that was created in addition to previous phone calls. 
3. Feedback about the quality of information on the Website, from prospective clients and health care providers has been very positive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Storyfolk were excellent listeners, very thoughtful and insightful, timely with responses and all deliverables were on schedule. They were very client-centered and were responsive to any adaptations and adjustments that better fit our business requirements. They were always patient and affable, trying to ensure they best captured our needs. 
We felt we developed a relationship despite working on line across continents. We asked them to develop a website, which was not part of the initial contract. They accommodated us despite the short notice and worked hard to meet our timelines on short notice and did an excellent job.

What was your primary form of communication with Storyfolk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We felt that we had personalized service, that was concerned about the quality of the working relationship, in addition to excellence in their work product. We never felt badly about contacting them and they were always attentive and open to our thoughts and concerns. They were very professional, and we highly recommend them.

Are there any areas for improvement or something Storyfolk could have done differently?

We can't think of any for this project.

BACKGROUND

Please describe your company and your position there.

I am the founder of The TARA Clinic (where TARA is an acronym for Therapeutic Addiction Recovery Assistance). We support busy and successful people to regain control over substance use and addiction while leaving the guilt and shame behind.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Storyfolk?

I wanted to elevate The TARA Clinic's brand and overall feel - including a new website design. Storyfolk was thorough, interested, and extremely talented in getting to the core of what The TARA Clinic stands for and were able to portray that visually beautifully!

What were your goals for this project?

To elevate the brand and bring increased traffic to the clinic.

SOLUTION

How did you select Storyfolk?

After speaking with Sarah at Storyfolk, I felt she aligned with my values and understood the importance and drive for The TARA Clinic. Storyfolk was truly the only choice I could make moving forward and I am so grateful that I had them!

Describe the scope of their work in detail.

The process started with a thorough conversation about the business and the brand's direction which was followed by a number of visual representations. Through open communication we were able to come to the final product and I couldn't be happier

What was the team composition?

I was mostly working directly with Sarah throughout my experience with Storyfolk.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had increased positive feedback from clients and referrers regarding the improvements to my brand and it's perception within the community and field. This has resulted in increased client referrals and cashflow.

How effective was the workflow between your team and theirs?

I can't recommend Storyfolk highly enough! Our communication was mostly via email or phone to ensure that there was no miscommunication .

What did you find most impressive about this company?

Their professionalism and finishings are second to none.

Are there any areas for improvement?

I haven't found the need for improvement in what Storyfolk offers or delivers. They have exceeded my expectations at every turn.

BACKGROUND

Please describe your company and position.

I am the Founder & Author of Necessitating Change

Describe what your company does in a single sentence.

Necessitating Change, a book I published, presents the 'Quasi-Chaotic' Lifestyle model grounded in Agile principles, providing practical tools for self-actualization and a path to fulfilling life by challenging conventional views and employing evidence-based strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Storyfolk to accomplish?

• To develop a unique and cohesive visual identity for "Necessitating Change," encompassing book design, website aesthetics, typography, and illustrations, that accurately reflects the book's innovative concepts and philosophies.
• To ensure that the brand and marketing materials for "Necessitating Change," including interviews and a podcast series, resonated with our target audience while standing out in a crowded market.
• To collaborate closely with a creative team that could offer a deep understanding of our vision and goals, translating them into exceptional designs exceeding our expectations.
• To forge a strong partnership with a creative agency capable of bringing fresh, value-adding ideas to the table, enhancing the project's overall impact and reach.
• To create distinctive, memorable branding and promotional materials that distinguish "Necessitating Change" from typical offerings, reflecting Storyfolk's unique approach to design and creative work.

SOLUTION

How did you find Storyfolk?

Online Search

Why did you select Storyfolk over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Storyfolk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Storyfolk for "Necessitating Change" included: 

1. Brand Development: Developing a distinct brand identity that reflects the book's innovative message, including logo, color scheme, and visual style guide for consistent application across platforms. 
2. Book Design: Creating the book's visual appeal through cover design, interior layout, typography, and custom illustrations, ensuring the book's form matches its transformative content. 
3. Website Design and Development: Crafting a user-friendly and engaging website that serves as the central information hub for the book, featuring a blog, contact forms, and social media integration for audience engagement. 
4. Media Kit Foundations and Promotional Support: Storyfolk provided foundational brand elements and strategic guidance for creating a comprehensive suite of promotional tools. This included leveraging the brand's visual identity for promotional materials, such as posters, flyers, and digital assets for social media campaigns, as well as designing visual elements for the associated podcast series. Additionally, they advised on assembling a media kit to support interviews and appearances, encompassing press releases, author bios, book summaries, and high-resolution images, ensuring consistent and impactful media engagements. 

Key Deliverables: 

1. A cohesive brand identity package, ensuring "Necessitating Change" is distinctively represented across all channels.
2. A visually engaging and professionally designed book, ready for publication.
3. A fully operational, mobile-responsive website designed to connect with the audience and provide essential information, featuring functionality for purchasing the book, downloading a free chapter copy, and signing up for various newsletters. Additionally, Storyfolk assisted in selecting, learning, and setting up the newsletter software to facilitate these engagements. 
4. A versatile media kit and promotional materials, created using foundational elements provided by Storyfolk, to support the book's launch, podcast series, and media appearances effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the measurable outcomes from the project, my primary goal was to create the most perfect book conceivable in every aspect—each illustration, color, and line meticulously crafted to meet the highest standards of excellence. Additionally, the packaging was designed with utmost care to ensure the book would serve as a beautiful, meaningful gift for friends and family, reflecting the thoughtfulness and depth of its contents. A key measure of success was the tangible impact on those who visited the website and those who held the book in their hands, leaving them with a lasting impression of wonder and admiration for its quality and presentation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Storyfolk's project management not only showcased their professional excellence but also their remarkable empathy and understanding, especially considering I was a challenging client to work with. Throughout the project, I found myself making continuous changes to the book, altering decisions, and frequently requesting additional adjustments, driven by the emotional weight of having dedicated seven years to this work. My stress levels were high, and my emotions were deeply intertwined with the project's outcome. 
Despite these challenges, Storyfolk stood by me with unwavering support, demonstrating love, compassion, and an incredible depth of understanding. They approached each of my requests and changes with patience and a willingness to compromise, ensuring that the project not only met but exceeded my expectations. Their ability to navigate the complexities of my needs with such grace and empathy was truly remarkable, reinforcing the strength of our partnership and the unique value they bring to their clients.

What was your primary form of communication with Storyfolk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most impressively about Storyfolk was their genuine dedication to truly understanding their clients, an approach that significantly surpassed my expectations. Their talent for getting things right almost on the first try was nothing short of remarkable; it was as if they just intuitively "got it" – grasping the essence of what I envisioned for my project and transforming it into reality with precision and creativity. This rare blend of down-to-earth interaction and exceptional talent set them apart. 
They didn't just execute tasks; they built a strong partnership with me, continuously introducing innovative ideas that added substantial value to the project. This unique ability to create something profoundly distinct and valuable, distinctly unlike anything offered by other agencies, underscored their commitment not just to the quality of their work but to the success of their clients. Their approach made the entire process feel personalized and deeply collaborative, reflecting their exceptional capacity to combine professional excellence with genuine care and understanding.

Are there any areas for improvement or something Storyfolk could have done differently?

One area for improvement could be more open communication regarding the team's feelings, especially considering my frequent changes and concerns about overstressing them. While I recognize the importance of professionalism, a bit more insight into their workload and stress levels could have been reassuring. I hoped to support them just as they had supported me throughout our collaboration.