Stardawn AI

BACKGROUND

Please describe your company and position.

I am the Manager Technical Support & Service On Site at Dilo.

Describe what your company does in a single sentence.

Dilo is a German technology leader in the field of professional and emission-free handling of gases, especially SF₆ gas, and offers solutions for energy suppliers and industrial companies worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stardawn AI to accomplish?

• AI in After Sales
• Chatbot

SOLUTION

How did you find Stardawn AI?

Referral

Why did you select Stardawn AI over others?

Referred to me

How many teammates from Stardawn AI were assigned to this project?

2-5 employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: Internal aftersales AI chatbot
Development of an AI-supported chatbot solution for internal aftersales processes with SAP integration for data retrieval and communication with PDF documents via local AI on the intranet.

Main services

• SAP integration for access to raw data (part numbers, component lists)
• PDF document processing for device-specific data
• Local AI implementation in the intranet
• Quick access to product-specific information
• Integration into existing systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable results of the project

• Faster processing of after-sales inquiries
• Greater accuracy in part number identification
• Simplified access to device-specific data
• Better employee satisfaction in information gathering
• Cost savings through optimized system utilization
  
  

Describe your project management. Did they deliver items on time? How did they respond to your needs?

The project management was efficient with on-time deliveries and quick responses to our requirements.

What was your primary form of communication with Stardawn AI?

• Virtual Meeting
• Email or messaging app

What did you find most impressive or unique about this company?

The focus is on real service agent problems rather than fancy design. The bot is actually used because it makes our everyday work easier.

Are there any areas for improvement or something Stardawn AI could have done differently?

No