s'sense

BACKGROUND

Please describe your company and your position there.

I'm the founder of Semiflat - a design studio specialized in B2B SaaS software design. We provide comprehensive software design services - from concept through research to a polished user interface.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire s'sense, and what were your goals?

We wanted to create a distinct brand for Semiflat. Before working with s'sense we didn't have a real logo, color palette - pretty much anything.

SOLUTION

How did you select this vendor?

I've seen a case study of a startup I knew from real life on my feed. One of my connections had commented on it. That's how I discovered s'sense's website. I didn't consider any other vendor - this one case study was enough for me to be sure they were the right fit.

Describe the scope of their work in detail, including any steps and the final deliverables.

S-sense worked with us iteratively. They started by conducting a series of workshops with our entire team to learn about our values and how we view ourselves as a company. They then guided us through the process of creating a key visual containing a general vision for the brand along with the logo and examples of marketing materials. After we chose "the one", s-sense built a full brand manual containing rules around colors, typography, logo mark, collateral, company gadgets, and more.

How many people from the vendor's team worked with you, and what were their positions?

I worked mainly with the Founder but I had some communication with a graphic designer as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The logo they've designed is on my website, which also follows the brand they've created. The brand book mentioned above is for internal use only, the website can be seen here: http://semiflat.studio

Describe their project management style, including communication tools and timeliness.

The communication was smooth, and any changes or updates were made in a timely manner. I got updates from their project management software every week so I knew what the team would be focusing on which was helpful and eliminated the need to exchange messages regarding deadlines or progress.

What did you find most impressive or unique about this company?

They've been able to understand my vision and translate it into something far better than anything ever imagined.

Are there any areas for improvement or something they could have done differently?

None that I can think of at the moment.

BACKGROUND

Please describe your company and your position there.

I`m Vice President of Water Supply & Urban Drainage in Central & South Europe in DHI – the consulting company that provides clients with technologyand services in the field of broadly understood water management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S'SENSE, and what were your goals?

We wanted to bring some freshness to our brand, which is why we decided to hire S`SENSE. We went through the entire process of internal rebranding and we are still actively cooperating within a branding care.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a graphic designer to cooperate with, but when we found the S`SENSE brand studio and receive their offer for a cooperation, we decided to change something more than graphics. After the first meeting, we knew that, it would be a longer cooperation. They offer stood out from the competition in many ways.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we met at the workshop where S’SENSE got to know our company, marketing materials, websites, and the way we cooperate. Then we worked on the new branding, discussing each proposal together. After that, we developed new marketing materials and discussed the strategy of their use.

Currently, we create materials on an ongoing basis and monitor changes taking place on the market.

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly with brand designer and graphic designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the changes proposed by SENSE and new marketing materials, we managed to gather 333 people at the webinars we organized in 2021 from only 180 which we have in 2020. The entire rebranding made our activities consistent. We know how to prepare materials and we want to be more visible on the market thanks to this.

How effective was the workflow between your team and theirs?

At the beginning, we had regular meetings to prepare for the entire process, and now we are in constant contact by e-mail and phone.

What did you find most impressive or unique about this company?

SENSE is a completely different company from everyone we have worked with and we were looking for. They look at the entire process very broadly, and I like how they are constantly proposing something new. They are not only graphics, but they create the brand anew.

Are there any areas for improvement or something they could have done differently?

If they will continue to develop, expanding their skills and hiring new talented people, they will surely be very successful.

BACKGROUND

Please describe your company and your position there.

We are awarded interior design company form Poland. I am managing director of this cmompany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S'SENSE, and what were your goals?

We were convinced that the image of our company, that we have created does not suit the target group of customers we wanted to reach. We didn't know what should we do, so we contacted them for Advice. After first meeting, he convinced us, that he should be right guy for this job.

SOLUTION

How did you select this vendor?

Marcin Was recommended by our business partners.

Describe the scope of their work in detail, including any steps and the final deliverables.

They started from brand environment audit. Later we have created brand strategy and it's description. Next was complete nwe logo and key visual with brand visual materials. Next they have created complete new webpage for our brand. In the meantime we have strategical workshops on dedicated topic.

How many people from the vendor's team worked with you, and what were their positions?

We worked mainly with the owner and Juliusz (graphics designer).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The number of valuable customers who call our company and sign contract has increased significantly. We stopped receiving phone calls from clients who could not become our clients for financial reasons.

Thanks to the new branding, we were also able to increase the rates for our services and find clients for them. We have also decided to hire new employees, who significantly supported us in our business.

Describe their project management style, including communication tools and timeliness.

We always knew what we are currently working on and what we will be doing in the next step. We felt at ease with this project. This project did not require too much time on our side.

What did you find most impressive or unique about this company?

The opportunity to look at our business from a broad perspective and suggest solutions that allowed to attract customers at much higher rates. We are impressed with their knowledge, experience, and ability to run the project step by step, so that we felt well taken care of.

Are there any areas for improvement or something they could have done differently?

The speed optimalization of our website is stll on progress, so they should think about it durung the development. I would also suggest that the topics of strategic workshops should be better thought out and agreed with the management of our company.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at a baby products e-commerce company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with s'sense?

We needed help with our PPC campaigns on Amazon. 

SOLUTION

What was the scope of their involvement?

s'sense managed our PPC efforts on Amazon. They implemented improvements on our product listings and provided advice for our specialists.

What is the team composition?

We worked with Alex (CEO), an account manager, and a PPC team leader. 

How did you come to work with s'sense?

They were referred to us. After our initial conversation, we found that they had broad experience in digital marketing, so we decided to work with them. 

How much have you invested with them?

We spent up to $10,000.

What is the status of this engagement?

Our engagement lasted from December 2020–November 2021.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our sales increased by 20%–25%, and we also lowered our ad expenses. 

How did s'sense perform from a project management standpoint?

s'sense was outstanding at project management. Their account manager was always in touch with us. 

What did you find most impressive about them?

s'sense was good to work with. I was impressed with their communication skills. 

Are there any areas they could improve?

I can’t think of anything. Our collaboration had been good.