SpurIT

BACKGROUND

Please describe your company and your position there.

We are a product manufacturer and B2C and B2B retailer for Home and Outdoor Storage Solutions. We are strictly an e-commerce company with main markets in the US and Canada. My role is the Manager of Digital and responsible for the technical teams as well as Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT?

• Theme Customization.
• Shopify App customization.
• API connectivity.
• Ongoing support and maintenance.
• Technical Consultation

What were your goals for this project?

Our overall goals for all projects were to improve the user experience both internally and externally and in turn to provide a much more efficient process for all e-commerce functions.

SOLUTION

How did you select this vendor?

This vendor was a recommended Shopify partner. Our Shopify Plus Merchant Success Manager recommended this company based on other client reviews. The selection process involved thorough rounds of interviews and testing.

Describe the project and the services they provided in detail.

They worked on our overall Online Shopping platform (Shopify) and all enhancements associated to it including both Frontend and Backend. They were involved in constant end to end projects from discovery to implementation. SpurIT assisted our teams in filling gaps for processes involving SDLC.

What was the team composition?

1 Project Manager, 3 Developers, 1 Business Analyst, 1 QA, 1 Account Manager

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have seen direct growth in B2C sales after all project implementations. Numbers over 50% overall B2C sales growth.

How was project management arranged and how effective was it?

The project management was arranged with our project manager and SpurIT's project manager. Our project manager was involved in the intake of requests and demand management. SpurIT's project manager was involved in the delivery of all assets, requirements as well as discovery and solutions. Project Management tools used were Jira and Slack. We streamlined our processes between their team and our team

What did you find most impressive about this company?

Their responsiveness is what stood out the most. They also had a strong interest in the success of the company and it was evident during all project planning stages and strategy.

Are there any areas for improvement?

Perhaps more visibility on the QA side of all development. Perhaps sharing direct test logs so that our internal teams can run the same tests.

BACKGROUND

Please describe your company and your position there.

I am the owner of a brand new software company called Blue Pursuit. We specialize in applications and programs that help merchants sell online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT?

We hired SpurIT to help develop a public app for the Shopify app store.

What were your goals for this project?

My goals for this project was to have the developed app align with my ideas and function seamlessly to promote a easy work experience for the merchants that use this app.

SOLUTION

How did you select this vendor?

I found them listed on the Shopify experts page. They had already had some of their own apps published on Shopify which was great. Not to mention their great price.

Describe the project in detail.

Once I decided to work with SpurIT we had numerous email conversations to discuss the functionality of the app and what it would look like. The amazing people at SpurIT were able to use their past experience and offer me suggestions and answers to questions I wouldn't have even known to ask. There was great communication throughout the whole process. Once the app was functional enough to test I began trying it out for myself. We worked through the kinks very effectively and I am now the proud owner of a amazing Shopify app.

What was the team composition?

After having multiple conversations with Alex, I was eventually assigned a lead developer named Philip. Us 3 worked together very cohesively throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Immediately after launching the app on Shopify it was recommended for their "New and Noteworthy" section because of it's unique idea. We are still in the early stages of launching the app but we have very high expectations for the apps performance.

How effective was the workflow between your team and theirs?

The workflow was great. Most of it was by email and it was incredibly fast responses. Everyone was always on the same page.

What did you find most impressive about this company?

I was very impressed by their communication skills and past experience with Shopify Apps.

Are there any areas for improvement?

I'm struggling to find any areas for improvement without becoming nit picky. Maybe easier payment methods and more communication over the phone? All I know is I'm very satisfied with working with SpurIT.

BACKGROUND

Please describe your company and your position there.

I’m a digital workflow coordinator and web-to-print developer at The Alexir Partnership. We provide packaging, design, and branding services to companies in the food sector. Our team can create, package, and pack products from design to delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT?

We hired SpurIT to create a Shopify App using a given API and design brief.

What were your goals for this project?

The purpose of the app was for the end user to personalize their packaging of chocolate gifts with text, images, and personal messages.

SOLUTION

How did you select this vendor?

SpurIT was recommended to us by another vendor. We chose them after conducting research, speaking to the vendor, and discussing the design brief.

Describe the project and the services they provided in detail.

They built the application to our specifications.

What was the team composition?

I worked alongside the API provider and a project manager from SpurIT to make this a reality.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project is one of many and continues to make an impact on our business to this day.

How was project management arranged and how effective was it?

Their project management was impressive and effective. We had a lot of back and forth initially, which helped everyone understand what we were trying to achieve.

What did you find most impressive about this company?

I appreciated their depth of knowledge, patience, and drive.

Are there any areas for improvement?

None, they were exceptional in every aspect of the project.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of a startup that provides payment processing capabilities to online retailers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT, and what were your goals?

We needed a Shopify application that could integrate a retailer's shopify store with our API. SpurIT helped developed the customer facing application and helped us launch on the Shopify App Store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We put out a bid in the Shopify experts platform. They are the most communicative and helpful partners. They also provided a portfolio of shopify applications that they have launched, which was very helpful to our assessment. Their pricing is also very competitive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first started with the discovery phase. We anchored discussions around a shared document. This was helpful to drive consensus around the project's what, why, and how. Once we reached a consensus on the milestones and timeline, they kick started development. They periodically checked in and would demo their work, which was very helpful. It is an ongoing project, since they are maintaining the application. We have since transitioned to an Agile working relationship.

How many people from the vendor's team worked with you, and what were their positions?

I normally interact with a project manager. I rarely interact with their designer or engineers, which is very helpful. Their project manager is incredibly helpful and attentive, and he is a great communicator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was an incredibly complicated product and they did a great job of delivering. Like any large software project, there are unknowns and complications. Their communication style is great, because they are very transparent about progress, complications, and timelines.

Describe their project management style, including communication tools and timeliness.

The project management is great. We use Slack for chat; Linear for issue tracking; and Google Docs for product and technical requirement documents. They are thorough in their writing which is super helpful.

What did you find most impressive or unique about this company?

They aim to do a great job. They are open to feedback and improving, which is why we've established a long-term relationship with them.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind right now. They are open to feedback and we are constantly improving our relationship with them.

BACKGROUND

Please describe your company and your position there.

AZ Factory has been the first Richemont brand launch in a digital-only approach. I've grown within the brand with different roles, starting with customer success manager up to e-commerce operation manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT, and what were your goals?

SpurIt has been part of the project since the very first stages. Since we didn’t have in-house developers they have been at the core of every technical future and development of our e-commerce ecosystem, including the implementation of an ERP along the way

SOLUTION

How did you select this vendor and what were the deciding factors?

We have selected this team based on their known experience with Shopify, their professionalism, flexibility and cost estimate

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Estimations and details were exchanged on Jira. Moreover, we had weekly meetings to discuss ongoing processes and larger needs.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact, who would lead an entire team of developers working on the tasks assigned to them

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web surface has been completely customized according to our needs to ensure it is up to date with the latest technology which translates into a frictionless experience for our clients

Describe their project management style, including communication tools and timeliness.

Weekly meetings, exchanges on slack according to the urgency of the tasks and Jira

What did you find most impressive or unique about this company?

They've always been up for the job no matter the request or area of expertise. They've managed to achieve every goal in a timely manner

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I'm running an ecommerce company that manufactures and sells cosmetic products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT, and what were your goals?

The direction acted to a migration, from one ecommerce platform supplier to another one to support our growth strategy. This migration has been made possible thanks to SPUR IT, who ran a complete audit before and assisted us along the way on all the issues we faced. 

They also handled all the requested development in order to ensure a seamless transition. This was a complete success. All the deadlines were respected and the migration worked as expected. None of our customers experienced any issues.

SOLUTION

How did you select SpurIT and what were the deciding factors?

We had many talks with several companies and decided to go with SPUR IT. They understood our situation, answered all of our questions and concerns and offered us different options to achieve the migration. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a RFP. SPUR IT was among the companies that answered. We had an inaugural meeting, explaining our global situation and the result we wanted to achieve within the time frame. Then we had a second meeting, when they showed us similar assistance they did for other projects. They also got into a detailed action plan and the overall budget.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager and solution architect. Of course many developers were involved but we were in a constant discussion with our project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can't share as much data as they are confidential, but since our migration, the overall speedness of our website has doubled, and traffic retention has been increased by 23%.Our users also spend more time on our website, 17% more in average.This is just the beginning as we expect those number to increase in the following months.

Describe their project management style, including communication tools and timelines.

We had weekly meeting about the on-going process.We used slack for daily questions, google meet for weekly meetings, JIRA for tickets.

What did you find most impressive or unique about this company?

We really appreciated their willingness to understand our situation and provide the best and the most adequate answer. At every moment along the way, they were able to answer our questions or requests in a timely manner. I has the feeling that I was considered, and I really was.

Are there any areas for improvement or something they could have done differently?

None to my knowledge as it was the first time we faced this project.

BACKGROUND

Please describe your company and your position there.

Own and manage development agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SpurIT, and what were your goals?

We are ourselves a development agency hired Spur to work on some overflow theme development work.

SOLUTION

How did you select SpurIT and what were the deciding factors?

We have worked with Spur in the past to do some custom work on their in stock reminders Shopify app.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired them to build a few custom pages on an existing theme based on a design we provided theme. They coded the site in Liquid, HTML, CSS, and JS.

How many people from the vendor's team worked with you, and what were their positions?

2-3; PM, Sales Rep, and Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Spur is very professional, responsive, and easy to work with. They delivered on time and to specifications.

Describe their project management style, including communication tools and timelines.

They explained everything in great detail and offered to make changes on items if there was any discrepancy.

What did you find most impressive or unique about this company?

The team is very eager to deliver great work, wanted to hear our feedback, and overall seemed to be very strong and growing in this space.

Are there any areas for improvement or something they could have done differently?

None.