sourceBOLD

BACKGROUND

Please describe your company and position.

I am the managing director of ThemeSupport

Describe what your company does in a single sentence.

We provide WordPress hosting, development, support, and maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire sourceBOLD to accomplish?

• To get WordPress experts

SOLUTION

How did you find sourceBOLD?

Referral

Why did you select sourceBOLD over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from sourceBOLD were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Whenever we need a WordPress developer, sourceBOLD has always provided excellent candidates for us to choose from. We've had some devs stay on for many years. It's quite nice only needing to pay an invoice to sourceBOLD. They're small enough that they still have great customer service too. We're happy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The WordPress devs are top-notch. They could jump right in and start helping with tasks and projects, didn't take much to get them up to speed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always available throughout any hiring process and are an intermediary, which is nice to have. No complaints at all about response or delivery times. I can contact them for anything, and they respond quickly. 

What was your primary form of communication with sourceBOLD?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really like their business model, a lot. For our small business we're on a tight budget and I like it when things are simple and straightforward. sourceBOLD takes all the effort and stress out of taking on, or onboarding, a new developer. I don't become an employer and have to deal with that additional hassle. Pricing is very reasonable; in fact, I couldn't actually afford to run our business without them. 

Are there any areas for improvement or something sourceBOLD could have done differently?

In the early days they didn't everything by email and paper, old school stuff. It wasn't that bad, but it made it tricky to track stuff easily. But they've got a portal now that is great to use, everything is on there.