Software Pro

BACKGROUND

Please describe your company and position.

I am an executive at Custom Digital Solutions

Describe what your company does in a single sentence.

Custom Digital Solutions is a search agency that provides custom strategic solutions to help businesses reach their online goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

• Build Websites
• Optimize Landing Pages
• Assist with GA4 and GTM Setup

SOLUTION

How did you find Software Pro?

Online Search

Why did you select Software Pro over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Software Pro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked together on several ongoing website projects. SoftwarePros helped us where other development teams couldn't! They've done projects ranging from site development (conception to development) and they also have ongoing projects with us (blog posting etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of our client sites saw a 13% increase within one month of SoftwarePros helping their site from an organic technical perspective. We've also had sale increases from clients that have worked with this team on landing page projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team always delivers on time! They always go above and beyond to make sure the project is exactly what the client expects.

What was your primary form of communication with Software Pro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive is how quickly they respond! I've never had a day go by where I haven't heard from the developers - even if we are having a slow day they check in.

Are there any areas for improvement or something Software Pro could have done differently?

Nothing at all - they are amazing!

BACKGROUND

Please describe your company and your position there.

I am founder of Stock Pilot LLC, a social auto trading platform with a goal of providing common investors with access to hedge fund like trading strategies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro?

Hired Software Pro for the design of new corporate website, helping to expand our brand and improve the credibility of the platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

I originally met the team through some online postings and have worked with them for front end application development in the past. My previous experience with the firm was top notch and they were the first choice to come to mind.

Describe the project in detail and walk through the stages of the project.

This portion of the project was strictly for new site design and planning. We first started with some higher level discussions with account managers from the firm, outlining what we wanted to improve upon with our new site.

This includes general themes, specific content or sections that would help convey the proper information as well as help enhance the credibility as the organization is still young. Basically the outcome of this was a new site map with how it works, demos and lots of information about the product, new blog where we can post, faq, product features etc.

From there once we know what we wanted to make, we transitioned from preliminary planning and started working with the actual designers. This included some discussions around what we planned with the project managers and getting designers up to speed. The designs were all professionally done using figma and were absolutely stunning. I personally was very excited to see what the new brand was going to be.

Progress was shared throughout the process, where we could view shared figma pages and team notified us with each new page for review. As the designers kept creating new pages my team would get together and implement reviews, sharing any relevant feedback with the designers.

I will say most feedback was rather minor as everything looked amazing to begin with, other than the few personal things or just changing/updating of information as we were actually able to view and feel why things looked like. This feedback was promptly implemented and shared back with our team.

This process continued for about 12 or so pages/sections until we had the complete new site designed and ready for approval and development. This put the ball back in my court where we had to begin creating the actual copy for the site and development of the site could actually begin. 

How many resources from the vendor's team worked with you, and what were their positions?

Overall I've worked with about 4 team members directly on this project, including project/account manager, 2 designers, and actually some discussions with the founder as well. They were all a pleasure to work with, incredibly kind, and offering help and suggestions when asked for and taking our input when provided. Through several years of work myself and the founder have grown to become good friends. Great people and always a pleasure to work with. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

• preliminary notes of goals
• understanding of audience and target demographics
• understanding of competitors
• site map for new pages to be created
• Figma designs for use in implementing the new site

How effective was the workflow between your team and theirs?

The process was very efficient. Starting with broader generalizations in initial meetings to breaking into site maps made a lot of sense. Then from there, the constant communication and iteration of the new designs throughout the process meant feedback was incorporated immediately, and no time was wasted during the process.

What did you find most impressive or unique about this company?

Top three things to note:

1. The designs were stunning, so quality of work is definitely important to them.
2. The process was conducted smoothly and efficiently, there is certainly some experience involved and they helped guide every step of the way.
3. The communication was top notch, with constant contact and always very candid and effective, great team to work with. 

Are there any areas for improvement or something they could have done differently?

There is not much else I could have asked for in the design process of this new site. Solid process, good communication, and quality designs and output make it hard to complain. 

BACKGROUND

Please describe your company and your position there.

My company is a consultancy & ad agency alternative and I'm the founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Web Dev work on my clients Shopify page - increase mobile speeds, updating the consumer reviews process & evolving the consumer's ability to toggle between USD & CAD currencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had never worked with them in a web dev capacity - but had briefly worked with them on a limited basis for other needs

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I provided a very detailed brief ... they responded with deliverables, projected hours, a timelines and related fee. They then showed the flexibility I needed by allowing me to split the project into two phases. This allowed me to make my client (and me) more comfortable about testing a new partner for such an important project. We got approval of phase 1 and throughout the phase they stayed very engaged with me via the Basecamp app.

How many people from the vendor's team worked with you, and what were their positions?

I had only one direct contact - but there were definitely multiple people engaged in the work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before Phase 1 was complete, the client already agreed to Phase 2. Mostly in part to the site speed improvements jumping significantly. It was nice that their team was aligned with my SEO team's POV - as the client was convinced she needed to adjust the site theme when we were convinced there were other options. Software Pros proved our theory by nearly doubling the site's mobile speed and increasing desktop speed by 25% or so - to a 99 out of 100 score.

Describe their project management style, including communication tools and timeliness.

Very timely and engaged. They coordinated everything through the Basecamp app - but were happy to jump on a video call when the app wasn't enough. Response time was always very quick.

What did you find most impressive or unique about this company?

I appreciated their team's calm nature despite the craziness in this web development project. Something always breaks when doing this type of work - and this team stayed calm, collected and quickly addressed all issues.

Are there any areas for improvement or something they could have done differently?

N/A ... very pleased with the first engagement. Looking forward to Phase 2

BACKGROUND

Introduce your business and what you do there.

I’m the owner of RINI Kids, an e-commerce business that sells apparel and accessories for babies and kids.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Pro?

We needed someone to help us build our e-commerce platform from scratch.

SOLUTION

What was the scope of their involvement?

We started our engagement by discussing the specifications of a couple of mood boards I wanted to create and identifying strategies to stand out from my competitors. 

They then got back to us with a schedule and a list of responsibilities they were going to undertake in this project and once that was approved, they started the development process through Shopify.

Some of our core features include a lookbook theme featuring our products, and a button customers can click to see the specs of each item.

Moreover, they take part in maintaining and editing the coding of the platform.

What is the team composition?

I mainly communicate with the project manager and creative director.

How did you come to work with Software Pro?

We came across Software Pro through Google research.

How much have you invested with them?

We’ve invested close to $2,500.

What is the status of this engagement?

Our ongoing partnership started in May 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has been instrumental in providing us with great ideas to improve the specifications of our platform. They deliver all their tasks professionally and efficiently, so it has been a seamless process and partnership.

How did Software Pro perform from a project management standpoint?

We use Basecamp to manage the entire project and so far, they’ve been very responsive to our queries and concerns.

What did you find most impressive about them?

We’re impressed with their efficiency and adherence to our timelines and schedules.

Are there any areas they could improve?

I can’t think of anything they need to improve on at the moment.

BACKGROUND

Please describe your company and your position there.

I'm the owner and technical lead of a social hedge fund platform used by trading firms and online communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

We hired Software Pro for the development of our client facing angular web application. The goal of this project was front-end development of multiple dashboards used by various roles, along with registration flows and home page.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on their reviews via on online resource. Displayed quick understanding of requirements during initial estimation process. Were able to work with us regarding pricing and remained flexible enough to work through specific details as we progressed, proving beneficial given our beta environment.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Software Pro did core development of custom front-end Angular/Typescript web application. Stock Pilot led design of front-end screens and communicate these items to Software Pro as development progressed. Stock Pilot developed back end services to support web application. Both parties participated in integration and testing throughout the process.

How many people from the vendor's team worked with you, and what were their positions?

There was a project manager, architect, lead developer and I believe some other developers available to us through the several months of development. Most communication occurred with the lead developer, with snippets throughout with project manager and architect. Team was always available and quick to respond to any inquiries we had across all the above noted roles.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project development good and completed in a timely manner. The deliverables completed to the specified requirements and any minor changes requested after initially review were always quickly accepted and completed.

Describe their project management style, including communication tools and timeliness.

The general project management lifecycle consisted of the following:

1. Initial meetings regarding requirement discussions, cost and time estimations
2. Once work agreed upon, Software Pro established base filestore environment, and open Skype communication channels with all of allotted team members.
3. On weekly-ish basis had open communications with development lead, and over full time of development had several milestone meetings with project management and architect. Note: regarding timeliness, responded promptly to any inquiries and were easily available for video meetings when applicable.

What did you find most impressive or unique about this company?

They provided good communication and project management process to support our needs. Team was flexible as requirements grew throughout development process.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Ceo of Goaler

Describe what your company does in a single sentence.

Building an app from scratch 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

Build an app and launch it in the App Store and play store

SOLUTION

How did you find Software Pro?

Other

Why did you select Software Pro over others?

Good value for cost

How many teammates from Software Pro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I gave them designs and they built the entire app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Build an app and show me the progress along the way

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we met regularly

What was your primary form of communication with Software Pro?

Virtual Meeting

What did you find most impressive or unique about this company?

They get it done, and if there's a problem, they fix it.

Are there any areas for improvement or something Software Pro could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Manager of Amplified credit.

Describe what your company does in a single sentence.

Financial education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

• Website and back
• Crm building

SOLUTION

How did you find Software Pro?

Upwork

Why did you select Software Pro over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Software Pro were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My company needed multiple websites and updates completed, everything I paid for I got and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All tasks I asked for were completed with no mistakes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They correspond when needed and always deliver projects on time.

What was your primary form of communication with Software Pro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and work ethic

Are there any areas for improvement or something Software Pro could have done differently?

Negative

BACKGROUND

Please describe your company and position.

I am an executive of Transpere

Describe what your company does in a single sentence.

ITAD Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

• Remove old team members
• Add new team members

SOLUTION

How did you find Software Pro?

Online Search

Why did you select Software Pro over others?

Good value for cost

How many teammates from Software Pro were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Update company website pages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Requirements met successfully

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were very responsiveness, met all commitments and actually turned around project quicker than expected.

What was your primary form of communication with Software Pro?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their expertise and responsiveness.

Are there any areas for improvement or something Software Pro could have done differently?

We were pleased all the way around

BACKGROUND

Please describe your company and position.

I am the Owner of Brewed Balance Roasters

Describe what your company does in a single sentence.

We are gourmet coffee roasting business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

• CRO
• Speed Optimization

SOLUTION

How did you find Software Pro?

Online Search

Why did you select Software Pro over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Software Pro were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They took my website and did an in-depth audit. Found multiple issues that was decreasing the conversion rate. Went in and corrected the errors to optimize the website. It looks amazing!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is now pleasing to look through, add to cart buttons, detailed product lists.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they were highly efficient and have excellent communication.

What was your primary form of communication with Software Pro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to work with them! They are very responsive with communication and letting you know where they are in the project.

Are there any areas for improvement or something Software Pro could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Managing Director of Vaye Company Ltd

Describe what your company does in a single sentence.

ICT services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Software Pro to accomplish?

• High quality website
• Professionalism
• Long term business relationship

SOLUTION

How did you find Software Pro?

• Online Search

Why did you select Software Pro over others?

• High ratings

How many teammates from Software Pro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A theme based wordpress website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

accomplishment on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they delivered on time and responded quickly whenever I needed them

What was your primary form of communication with Software Pro?

• Email or Messaging App

What did you find most impressive or unique about this company?

they listen to what customer wants

Are there any areas for improvement or something Software Pro could have done differently?

so far so good