Softgate

BACKGROUND

Please describe your company and position.

I am a manager at Globus Tours

Describe what your company does in a single sentence.

Globus Tours tourist agency specializing in school trips and educational excursions. With years of experience, we craft memorable experiences for students, combining learning with adventure. Our agency also operates Hotel Becici and Hotel Korali along the stunning Montenegrin seaside, offering comfortable accommodations tailored to group needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softgate to accomplish?

• Business reporting for Hotel Becici

SOLUTION

How did you find Softgate?

Referral

Why did you select Softgate over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• recommendation

How many teammates from Softgate were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project involved developing a Power BI reporting system that allows hotel management to monitor and analyze their business operations, particularly focusing on interactions with tourist agencies and overall financial performance. The system provides a clear view of how different tourist agencies contribute to hotel occupancy, revenue, and profitability, while also tracking key financial metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although the project has just been completed, early indicators of success include improved visibility into agency performance and streamlined financial tracking.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team demonstrated strong organizational skills, consistently delivering key milestones on time. They maintained open communication throughout the project.

What was your primary form of communication with Softgate?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their understanding of our specific needs and their ability to translate those into actionable insights through the Power BI system.

Are there any areas for improvement or something Softgate could have done differently?

We don't have any suggestions for improvement. They left us fully satisfied with the outcome.