SoftButler

BACKGROUND

Please describe your company and position.

I am the CEO of kapot.in.ua

Describe what your company does in a single sentence.

we are a retail company for polyurethane car parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftButler to accomplish?

• QA audit
• optimization of internal quality control processes

SOLUTION

How did you find SoftButler?

met by chance at a joint event

Why did you select SoftButler over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The team conducted a QA audit of our auto parts e-commerce website. They reviewed our testing process, identified recurring issues, and analyzed the root causes of bugs.

As a result, we received a clear list of issues and process recommendations. The team helped us understand why similar bugs kept appearing and showed us how to improve our QA process to reduce them in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received a structured QA audit report with a clear list of issues and actionable recommendations. The team helped us identify a single underlying process issue that was causing multiple recurring bugs and showed us how to address it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very flexible in communication. They answered my questions very quickly and even outside of the specified time. All results were provided on time.

What was your primary form of communication with SoftButler?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication was clear and structured. The team explained findings in a practical, non-technical way when needed and worked closely with us to ensure the recommendations could be realistically implemented by our team.

Are there any areas for improvement or something SoftButler could have done differently?

I liked everything.