Sly Nerds

BACKGROUND

Please describe your company and position.

I am the CEO of Fetching Foods (this is a real review)

Describe what your company does in a single sentence.

Fetching Foods hand makes ultra-premium raw and gently cooked food for cats and dogs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sly Nerds to accomplish?

• Migrate from Shopify to WooCommerce
• Upgrade functionality

SOLUTION

How did you find Sly Nerds?

Referral

Why did you select Sly Nerds over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a more streamlined, lower friction website design that's eye-pleasing to our customers
• Migrate the Shopify database and all customer information to WooCommerce
• Setup subscriptions, payment methods
• Enhance functionality including custom code to provide a better customer experience
• Do this without disturbing our customers, making the conversion a seamless experience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Migration impact to customer/sales
• Subscription retention and continued use
• Customer Feedback
• Issues experienced by customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceptionally responsive.  We were assigned a dedicated project manager who tracked and managed all issues, great and small.  

What was your primary form of communication with Sly Nerds?

Virtual Meeting

What did you find most impressive or unique about this company?

Dedication to customer service.  Casey and team did a remarkable job, even when we faced a few unexpected issues (like multiple cyberattacks during the first week after launch).  These guys are there to see the project through, ensuring your success.

Are there any areas for improvement or something Sly Nerds could have done differently?

Not really.  Things popped up but they were fast on their feet, quickly resolving them.