Slide UX

BACKGROUND

Please describe your organization.

I work for a water analytics company. We process big data for small water utilities providers around the United States.

What is your position?

I am the senior director of product marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Slide UX?

Our hallmark product has a user interface that was pretty old school. We needed a huge redesign that included an intuitive, easy-to-use, and well-thought-out interface.

SOLUTION

Please describe the scope of their involvement in detail.

Slide UX did a ground-up redesign of our next generation of software as a service. They began working with information architecture and then moved on to building a basic wireframe. From there, they started adding design elements and packed in a lot of functionality. There was so much personnel change and growth while Slide UX was working with us, but they were incredibly flexible and accommodating and felt like an extension of our team.

How did you come to work with Slide UX?

The decision was made above my boss and me, but my guess is that they were recommended to us since we have an office in Austin.

Could you provide a sense of the size of this initiative in financial terms?

The cost falls between $50,000 and $200,000.

What is the status of this engagement?

The engagement is on pause. Slide UX did exactly what was needed at the time, but we are evaluating our budget because there are many moving pieces.

RESULTS & FEEDBACK

How did Slide UX perform from a project management standpoint?

Excellent. I've worked with many agencies in the past that agree to a specific statement of work and don't deviate from it. I was impressed with Slide UX because they were super flexible and accommodating as things shifted within our company. I always go back to how understanding they were given the extraordinarily high-change environment.

What distinguishes Slide UX from other providers?

It was very clear that they weren't just designers – they were UX [user experience] experts. They constantly thought about the usability perspective and they were incredibly easy to work with. One of the things that stood out to me was their professionalism. At our last meeting, instead of giving us a sales pitch, they understood that it was not the time. They let us know that they enjoyed working with us, and they were excited to talk to us in the future.

They also took the time to understand the water industry and the data they were dealing with. They asked a ton of questions in order to create a functional, good-looking product.

Is there anything Slide UX could have improved or done differently?

I was impressed with them. They could have been a lot meaner to me about not staying on top of the project, but they were sympathetic to the situation and remained positive the entire time. For a company that needs guidance during high-change situations, I think we were fortunate to work with Slide UX.

BACKGROUND

Please describe your company and position.

I am a teammate of KindHealth

Describe what your company does in a single sentence.

KindHealth is an AI platform that helps people make smarter decisions about their healthcare that maximizes their financial gains and minimizes their risks by guiding them to the best insurance portfolio, navigating price transparency and plan benefits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Ideation
• Product strategy
• Product planning

SOLUTION

How did you find Slide UX?

• Referral

Why did you select Slide UX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Slide UX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Has been integral to high level product strategy and roadmap planning, has designed workflows and captured product requirements, has integrated with the engineering team to keep task/epics/stories on track, has performed user testing and research, has worked closely with the design team to communicated requirements and to ideate on the design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

requirements gathering, product planning, product roadmap, design feedback, user testing, project management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, this has been fantastic

What was your primary form of communication with Slide UX?

• Virtual Meeting

What did you find most impressive or unique about this company?

Such a high level of professionalism and quality of their deliverables which has exceeded expectations. They're extremely communicative and do great work.

Are there any areas for improvement or something Slide UX could have done differently?

none