Silver Tongue Development Inc.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of Government Networks LLC, an IT company that designs, deploys, and maintains end-to-end technology for federal, state, and local agencies, turning fragmented systems into resilient, secure operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Silver Tongue Development Inc.?

We needed help with AI-based automation to manage our internal infrastructure and communications with clients and prospects.

SOLUTION

What was the scope of their involvement?

Silver Tongue Development Inc. has built AI automation systems that lead prospects down a conversation where they can enter their information into our CRM and be flagged as a warm or hot lead. The team has also managed building AI integration and workflows that watch our overall systems and flag network engineers to specific issues along the way, cutting down our tech support time from four hours to about 45 minutes. Silver Tongue Development Inc. has built custom AI solutions using ChatGPT as the basis and provides ongoing support under a three-year contract.

What is the team composition?

We've worked with 2–5 teammates from Silver Tongue Development Inc.

How did you come to work with Silver Tongue Development Inc.?

We found Silver Tongue Development Inc. through an online search.

How much have you invested with them?

We've spent around $10,000–$50,000

What is the status of this engagement?

We started working with Silver Tongue Development Inc. in June 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen a drastic reduction in the time it takes us to resolve trouble tickets and a significant increase in engagement with people coming through our website and entering our CRM. Our ticket resolution time has gone from four hours to 45 minutes, and our lead conversion rate has increased from 7% to 22%.

How did Silver Tongue Development Inc. perform from a project management standpoint?

Silver Tongue Development Inc. has delivered on time and within budget; they're the best organization we've ever dealt with. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Silver Tongue Development Inc.'s knowledge and patience in dealing with us and working through our systems to evaluate all the places we can improve using AI workflows are impressive.

Are there any areas they could improve?

I have no negative feedback for Silver Tongue Development Inc.