Shipshape Solutions

BACKGROUND

Please describe your company and your position there.

I am managing director at Strategio d.o.o. We are market intelligence vendor, providing structured market intelligence data in real time on a single screen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd, and what were your goals?

As we grew rapidly, we had challenges in data content management. Size of the managed data outgrew current module and we needed process automation to flag only positions with possible errors.

Once flagged, error needs to be marked and solution offered in order to completely minimize manual management. Module needs to manage 2.500.000 URL locations twice a day, 4 different data content sources, 35 product categories from 18 different market/countries.

SOLUTION

How did you select this vendor and what were the deciding factors?

We published a tender that SHIPSHAPE answered. They were not the one with lowest price, they were the one completely understanding the challenge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

RFP was as follow: Module

1 - Development of the main Admin data content management module Module

2 - Automated test module Module

3 - Ticketing module Module

4 - Improving product matching module Module

5 - Anti-bot solution with belonging dashboard

How many people from the vendor's team worked with you, and what were their positions?

Technical Director, Lead Developer and Customer Operation manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The bottleneck at our internal process was gone, we got content management system that is supporting our growth and in same time we significantly increased general content quality as we could manage all incoming incidents in very short period of time, using minimum manual resources.

Describe their project management style, including communication tools and timeliness.

They listen and understand, then offering not power point but actual demo module in limited config but enough that we can test and provide feedback. Opposite to all other that came with solution in power point.

What did you find most impressive or unique about this company?

They were straightforward and keeping deadlines.. They were a highly skilled and customer-focused team that understood customer ideas and challenges.

Are there any areas for improvement or something they could have done differently?

Project was large in terms that we had to resolve many different challenges, and it lasted for 7 months. There was a few set-backs, as it always happens with projects like this - but they always managed it fast without any impact to project milestones.

BACKGROUND

Please describe your company and your position there.

CEO and board member of a travel agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd?

Development of a new website, CRM business system and IT consulting services

What were your goals for this project?

Replacing the old system with a new one and applying new technologies in business. The collaboration then expanded to consulting and introducing new innovations into the business.

SOLUTION

How did you select this vendor?

Personal recommendation from leading people in the IT industry sector in the region

Describe the project and the services they provided in detail.

Ship Shape designed the all new web site and they developed, configured and launched backend business management solution. We have customized and paired the system with all our clients in the region and all over the world. We faced a lot of challenges as we developed many innovations for the first time, but the engineering approach to problem solving by the whole team from Ship Shape contributed to the rapid resolution of obstacles and a system design that is advanced for this industry.

What was the team composition?

The project team had about five people with a couple of additional people from both companies joining the project as needed in specific niches

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project allowed us great automation in the business and the ability to add certain modules very quickly as the business develops

How was project management arranged and how effective was it?

The project progressed much faster than expected thanks to the great commitment by Ship Shape through all channels of communication, from Asana to live meetings. I am still surprised how we have done so much work in such a short time.

What did you find most impressive about this company?

Their communication with clients is better than any of the specialized companies dealing with various digital marketing, consulting and development services with which I have had the opportunity to cooperate

Are there any areas for improvement?

The system works perfectly for what is customized, but I am extremely glad that there is room for improvement and growth with very little intervention as the company develops.

BACKGROUND

Please describe your company and your position there.

I am CTO at a Taxi company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd, and what were your goals?

We had a website and needed a redesign and implementation of some custom features. We hired ShipShape to develop a website for us based on our design.

SOLUTION

How did you select SHIPSHAPE ltd and what were the deciding factors?

They came as a recommendation from our business partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where we discussed the project. After that, we sent the designs. After that, the team gave some useful input and UI / UX changes which made sense. After some time, we had an initial version of our website.

How many people from the vendor's team worked with you, and what were their positions?

There were two web developers who worked on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch, we saw an increasing number of visits.

Describe their project management style, including communication tools and timeliness.

We used emails and Slack for communication alongside one meeting per week.

What did you find most impressive or unique about this company?

They took the time to teach our marketing team how to use the CMS of the website.

Are there any areas for improvement or something they could have done differently?

They had some minor bugs but considering the timeline that's all to be expected