Here’s a Clutch-style company description tailored to Sheptric and your positioning around conversational analytics and the AI concierge: ⸻ Sheptric helps ecommerce businesses turn customer and operational data into growth. We combine advanced analytics, AI-powered insights, and conversational commerce to help online retailers understand their customers, improve retention, and increase sales. Our platform connects to ecommerce stores and transforms raw business data into actionable intelligence. Through customer segmentation, lifetime value analysis, repeat purchase insights, inventory analytics, churn detection, and executive reporting, we help teams identify opportunities that would otherwise remain hidden in spreadsheets and dashboards. At the core of Sheptric is a conversational analytics experience that allows business users to interact with their data using natural language. Instead of navigating dozens of reports, users can simply ask questions and receive immediate, context-aware answers backed by their business data. We also build AI-powered shopping concierge experiences that help customers find the right products faster. Rather than relying on traditional keyword search, shoppers can describe their needs in natural language and receive personalized recommendations based on product data, customer behavior, compatibility information, purchase history, and business rules. This creates a guided buying journey that improves both customer experience and conversion rates. Our solutions are designed specifically for ecommerce and retail businesses, with deep experience in Magento and complex product catalogs. Whether a customer knows exactly what they need, is looking for compatible products, wants recommendations within a budget, or simply needs help choosing between alternatives, Sheptric’s AI concierge provides a more intuitive shopping experience. Services include: * Ecommerce analytics and business intelligence * Conversational analytics and AI repo
Customer Service AI Chatbot Dev for Online Bookstore
AI AgentsAI Development
Chatbots & Conversational AI
Less than $10,000
June 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They did an excellent job, and everything was done professionally."
Aug 24, 2026
CEO, Bookspace
Radoslav Tsakov
eCommerce
Bulgaria
1-10 Employees
Online Review
Sheptric developed a customer service AI agent for an online bookstore. The chatbot solution assisted customers and helped complete their orders.
Sheptric's AI solution handled over 500 customer conversations per month, resulting in increased customer satisfaction. The team was professional, communicative, flexible, and easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Bookspace
Describe what your company does in a single sentence.
We are online bookstore.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Sheptric to accomplish?
customer service and better services
SOLUTION
How did you find Sheptric?
Online Search
Other
Why did you select Sheptric over others?
High ratings
Close to my geographic location
Good value for cost
How many teammates from Sheptric were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
communicating with customers and helping to complete the order
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Conversion from agent conversations
500+ conversations per month
yes, there is a significant increase in satisfied customers, you can find your favorite books much better and faster
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They did an excellent job, and everything was done professionally.
What was your primary form of communication with Sheptric?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Very good communication with their sport, extremely flexible and very easy to work with
Are there any areas for improvement or something Sheptric could have done differently?
Currently everything is done extremely professionally and we are satisfied.
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