SHALIGRAM

BACKGROUND

Please describe your company and position.

I am the Founder & Principal Consultant, Lean Coach LLC of Lean Coach

Describe what your company does in a single sentence.

Lean Coach provides direct problem solving, as well as coaching and training in problem-solving methods, leveraging Lean, Data Analytics, Theory of Constraints, and Scrum methodologies. With Lean Coach, your company will benefit from the subject matter expertise of a founder who has designed and implemented Amazon’s first Lean Six Sigma certification program for fulfillment centers, as well as teams of coaches with extensive experience. Whether your organization is in IT development, manufacturing, distribution, retail, government, or healthcare, Lean Coach can help you reduce costs and become the standard of excellence in your industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• I hired Shaligram Infotech to design and develop a modern website that would represent my business professionally and provide a better user experience for visitors.
• My main goal was to have a responsive, fast, and easy-to-manage website that could also support future growth.

SOLUTION

How did you find Shaligram Infotech?

Clutch Site

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team handled the full website development process — from initial design concepts to coding, testing, and deployment. They created a custom, responsive design, built the site on a scalable framework, and optimized it for speed and SEO. Key deliverables included the final live website, CMS integration, and thorough training on how to manage content.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, my website traffic increased, and visitors were spending more time on the site thanks to its improved design and navigation. The site also loaded much faster, which helped with both SEO rankings and user engagement. I received positive feedback from clients who found the website more professional and easier to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. They communicated clearly, set realistic timelines, and delivered everything on schedule. They were responsive to feedback and always open to making adjustments to ensure I was happy with the final product.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by their ability to balance technical expertise with creative design. They didn’t just build a functional website — they created a digital presence that truly reflected my brand. Their attention to detail and commitment to quality really stood out.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Overall, I was very satisfied with the project. The only minor improvement would be providing a bit more documentation on the backend features, but the team was always available to guide me directly, so it wasn’t a big issue.

BACKGROUND

Please describe your company and position.

I am the Vice President of Sales and Marketing | Digital Performance & Growth Strategy Expert of Innovative Research

Describe what your company does in a single sentence.

Innovative Research was established in 1998 after the realization that dependable, high-quality, and affordable research materials were hard to come by. Starting with core products like human plasma and serum, Innovative Research has grown to be a trusted supplier of all lab reagents, including human biologicals and ELISA kits. Today, we manufacture and supply over 3,000 high-quality human and animal biologicals including plasma, serum, tissues, and proteins. In 2007, we constructed and moved into our state-of-the art facility in Novi, Michigan to accommodate our growing product line.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• We hired Shaligram Infotech to implement a robust CRM system that could centralize our customer data, automate lead management, and streamline sales tracking
• We engaged Shaligram to build a custom CRM tailored to our workflows, including automated reporting, role-based access, and mobile usability for our sales team

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Clutch Site

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Shaligram Infotech to implement a new CRM system and integrate it with our existing tools. Our goal was to centralize customer data, automate workflows, and improve internal efficiencies. Scope of Work:Discovery & Requirements Analysis: Shaligram assessed our needs and provided a tailored CRM solution.CRM Selection & Customization: They customized the CRM to fit our unique workflows and business processes.System Integration: The CRM was integrated with our ERP, e-commerce, and email marketing systems for seamless data flow.Data Migration: Historical data was accurately transferred from our legacy CRM with no loss of information.Training & Onboarding: Shaligram provided hands-on, role-specific training to ensure smooth adoption.Post-Implementation Support: They offered continuous support and system optimization based on feedback.Key Deliverables:Tailored CRM System with custom workflows and automation.Seamless Integration with ERP, e-commerce, and email platforms.Accurate Data Migration from our legacy system.Automated Workflows to improve lead management and sales processes.Custom Dashboards & Reporting for real-time insights.Comprehensive Training & Documentation for all users.Ongoing Support & Optimization post-implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

25% increase in lead conversion rates due to improved tracking and automation.
15% reduction in sales cycle time with faster deal closures.
30% improvement in customer service response times with real-time data access.
40% reduction in data entry errors through seamless system integration.
18% increase in customer satisfaction scores from more personalized service.
20% faster decision-making with custom reports and dashboards.
22% increase in employee productivity by reducing manual tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shaligram Infotech demonstrated exceptional project management throughout the entire CRM implementation process. They adhered to a well-defined timeline, ensuring that all milestones were met on schedule. The project was delivered within the agreed timeframe, with no major delays.

Timely Delivery:
The team was committed to delivering each phase of the project on time, from the discovery and CRM selection phase to customization, integration, and final deployment. They kept the project on track and ensured deadlines were consistently met.
Proactive Communication:
Throughout the project, Shaligram Infotech maintained clear and regular communication, providing us with progress updates and addressing any questions or concerns we had. This proactive communication helped keep us informed and aligned at every stage.
Responsive to Needs:
Shaligram was highly responsive to our evolving needs and feedback. Whenever we identified areas that required adjustments, they were quick to make necessary changes and ensure that the solution met our expectations. Their flexibility and commitment to delivering a solution that worked for our team were evident at every step.
Collaboration:
The team worked closely with our internal stakeholders, ensuring all departments (sales, marketing, support) were engaged and their needs were incorporated into the CRM system. They facilitated smooth collaboration, which helped avoid miscommunication and ensure the final system was exactly what we needed.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stands out to us about Shaligram Infotech is their deep expertise in both CRM consulting and system integration. They didn’t just provide a generic CRM solution; they took the time to understand our unique business needs and customized the system to fit perfectly with our processes.

Tailored Approach:
The level of customization and attention to detail was impressive. Shaligram didn’t just implement a one-size-fits-all solution; they built a system that truly matched our specific workflows, automating tasks where needed and creating custom dashboards that added real value.
Seamless Integration Expertise:
Their ability to seamlessly integrate our CRM with other platforms like ERP and e-commerce tools was exceptional. They eliminated data silos and made sure all systems communicated smoothly, which was crucial for streamlining our operations.
Customer-Centric Support:
Shaligram’s support throughout the project was outstanding. They were always available to address any concerns and responded quickly to our evolving needs. Their commitment to delivering a solution that worked for us, and their willingness to make adjustments, made the entire process feel collaborative.
Proactive Communication:
Throughout the project, they maintained consistent and transparent communication, ensuring we were kept up to date on progress and any challenges. Their proactive approach to keeping us informed and aligned was a refreshing experience.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

While our overall experience with Shaligram Infotech was excellent, 

BACKGROUND

Please describe your company and position.

I am the Co-Founder & Group CEO, Proven Arabia of PROVEN Arabia | بروفن العربية

Describe what your company does in a single sentence.

Proven Arabia is a holding company based in Saudi Arabia with a number of brands offering a diverse spectrum of consulting and solutions. We help organisations from across the globe unlock opportunities through consulting and advisory with a range of business services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish? <ul> <li>Deliver the project on time and within budget while maintaining high code quality.</li><li>Provide ongoing support and maintenance post-launch to fix bugs and optimize performance.</li> </ul> 

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Clutch Site

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech was engaged to develop a comprehensive mobile application tailored to our business needs. The project encompassed the full software development lifecycle, including concept ideation, design, development, testing, deployment, and post-launch support. Their team collaborated closely with us to ensure that the app aligned with our business objectives, provided a seamless user experience, and adhered to industry standards for performance and security.

Key Deliverables:

Requirement Analysis & Project Planning – Conducted detailed discussions to define app features, user flows, and technical requirements.

UI/UX Design – Created wireframes, mockups, and interactive prototypes with a focus on intuitive navigation and engaging design.

Mobile App Development – Developed the app for [iOS/Android/cross-platform], implementing features such as:

User registration and authentication

Real-time notifications and alerts

Integration with payment gateways (if applicable)

Backend API integration for data management

Social media and third-party app integrations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered on time, meeting all milestones and launch deadlines. The app demonstrated excellent performance, with fast load times, minimal crashes, and optimized functionality across devices. User adoption was strong, with [e.g., 10,000+ downloads] and consistently high ratings on app stores. All planned features, including backend integrations, notifications, and third-party APIs, were implemented successfully. Post-launch support ensured ongoing stability, rapid bug fixes, and continuous improvements. Overall, the app contributed to tangible business growth, driving increased customer engagement, higher conversion rates, and improved user retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shaligram Infotech demonstrated excellent project management throughout the engagement. They maintained clear and consistent communication, keeping us informed of progress at every stage. All project milestones were met on time, and deliverables were submitted according to the agreed schedule. Whenever we had questions, requests for changes, or feedback, their team responded promptly and thoughtfully, often suggesting improvements that enhanced the final product. Their proactive approach, attention to detail, and flexibility ensured a smooth development process and a high-quality outcome.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

 What did you find most impressive or unique about this company?

What stood out the most about Shaligram Infotech was their ability to combine technical expertise with a deep understanding of our business needs. They didn’t just build an app—they offered thoughtful solutions, anticipating potential challenges and suggesting innovative features that improved the user experience. Their responsiveness, professionalism, and dedication to quality were also remarkable. The team consistently went above and beyond to ensure the project’s success, making them not just a service provider, but a true strategic partner.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the CEO of Bham Pharma Ltd

Describe what your company does in a single sentence.

We provide consultancy in the pharmaceutical industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Set up Sandbox
• Configure Dynamics 365
• Send marketing bulk mails

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up Sandbox in Dynamics 365

Creating Marketing Lists

Teaching us how to use everything

Uploading contacts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All of our CRM setup needs were met

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, scheduled calls, available on Teams, very responsive.

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

Attention to detail, helpful nature, friendliness. They have gone above and beyond, and excellent customer service.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Head of Strategy of Datore

Describe what your company does in a single sentence.

We provide software and services to mid sized uk businesses operating in the Facitlities Management space

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Build CRM on MS platform

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Build sales focussed CRM based on Microsoft dynamics including bespoke sales stages and workflow to include mandatory fields 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed and functioning CRM system 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

great project management, clear communication, the team provided all deliverables on time.

Also responsive post sale, which make a nice change. 

What was your primary form of communication with Shaligram Infotech?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good communication, delivered in a timely manor 

Are there any areas for improvement or something Shaligram Infotech could have done differently?

.

BACKGROUND

Please describe your company and position.

I am the Director of Optise Pty Ltd

Describe what your company does in a single sentence.

Software development and integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Microsoft Dynamic Nav
• Microsoft Dynamics 365 For Finance & Operations

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget

How many teammates from Shaligram Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Customisation 
2. Integration
3. Implementation  / Development 
4. Analyst 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Happy with all the outcomes 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were on time based on business schedule 

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication was impressive.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Different time zone is a bit tricky to organize a meeting 

BACKGROUND

Please describe your company and position.

 I am the Owner of a mobile app development company 

Describe what your company does in a single sentence.

We provide mobile app development services and are an MSP and Microsoft consultancy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Software development

SOLUTION

How did you find Shaligram Infotech?

Referral

Why did you select Shaligram Infotech over others?

Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintenance and new devleopment of a Xamarin app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of software

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adapted well to a changing landscape and moving goals.

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

Level of expertise

Are there any areas for improvement or something Shaligram Infotech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Vice President, Operations, IVD of a chemicals & biotechnology company 

Describe what your company does in a single sentence.

We develop and manufacture innovative immunodiagnostic tools and point of care diagnostic test kits for the IVD community worldwide, our IVD products allow medical professionals to quickly and accurately diagnose disease and meet patient needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• As a company committed to implementing innovative immunodiagnostic tools and point-of-care testing kits, we needed technical online strategists to lead us in enhancing our visibility to target investors and customers around the globe. The key strategy was to target keywords with high intent, relating to immunodiagnostics, point-of-care diagnostics, and IVD tools: "innovative immunodiagnostic tools," "IVD point-of-care test kits," and "accurate disease diagnosis solutions." In addition, we wanted to introduce geo-target keywords with the hope of attracting distributor partners and buyers from certain regions, while gaining our competitors' advantage by identifying keyword gaps and opportunities in the IVD space.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech holds the right balance, to answer to the SEO challenge. First, the team embarked on in-depth keyword analysis-type research, which led to findings of broad and niche keywords. One of the critical techniques that were used was geo-targeting techniques aimed at certain locations of high demand for our products which were essential for our growth in those markets next. They also certainly analyzed our competitors and highlighted a few areas where we could differentiate ourselves to gain a strategy in search engine rankings. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were really impressive because of Shaligram Infotech's work. Since the launch of their keyword strategy, we have noticed a steady increase in website traffic, particularly from those areas where we previously had little visibility. This has brought a good example of responses from distributors and healthcare professionals who want to know more about our diagnostic tools. The directed campaign enabled us to reach the customers who would really know the worth of our products and would require efficient diagnostic solutions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were always informed about every event that transpired in our lives because they adhered to the timeline. Their team is readily available to answer any questions we have regarding the project and gives very accommodating replies so the entire process runs smoothly.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They communicated complex SEO strategies in an easy-to-understand manner, which made the collaboration even more effective.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

We are incredibly satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Founder of Pink Lily

Describe what your company does in a single sentence.

Pink Lily is one of the fastest growing online boutiques in the country and we are committed to providing affordable fashion that makes all women feel beautiful and confident. We want to celebrate women of all shapes, sizes and color and really set the stage to help empower ALL women everywhere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?
We partnered Shaligram Infotech for enhance our customer support and customer interaction process. They are also one of the fastest growing online boutiques in the country and with their passion for affordable fashion and making every woman feel beautiful, we will continue to see amazing things from them. 
As we grew, however, we found it increasingly difficult to process a higher volume of customer support requests efficiently. We wanted our customer service to remain responsive, personal, and accessible 24.7—like it used to be. 
The intention was to implement a system that would improve customer support while centralizing it, reducing response time, and ultimately creating a better customer experience.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Shaligram Infotech team quickly understood our requirements and created an all in one solution that could bring customer queries on a centralised platform while integrating live chat, AI-based chatbots and automated support for 24×7 services. 
Their team put in a better known CRM System to organize the flow of customer interactions over different channels, leading to a more systematic response by us. They also installed a live chat solution on our website to assist customers in real time and integrate AI-based bots to resolve basic issues and give our support representatives data for future interactions. 
They also created a routing system that made sure important issues were routed immediately to our live agents. Key deliverables were smoothly integrating these systems into our existing suite and bespoke training to enable our team to best leverage the tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the deployment of these systems, our customer service has changed dramatically. Managing customer support tickets has never been easier; we are able to track issues and resolutions in real time, and every inquiry is addressed to completion. 
Live chat and AI-powered systems allowed us to work with more inquiries at a time, even when shopping peaks, resulting in faster response times and overall satisfaction.

There may not be an explicit metric we can pull from our charts, but you feel the difference in day-to-day operations. A lot of the customers respond better, the peak hours are at a low-frustration level, and even the customer retention has improved in our case. CRM insights have also improved our ability to anticipate customer requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all deadlines and were extremely responsive to our needs at every process stage. They invested time in fully understanding our business problems and customized solutions accordingly. 
In case we experienced any problems or needed some modifications, they were very responsive and made adjustments smoothly without interfering with our daily operations.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the very first opening of the Shaligram Infotech website, I was attracted by their approach to effectively blending technology with human aptitude. Their systems may be next-level, but they also ensure customers never lose the sense of being valued and having their opinions heard, even if that interaction happens with an AI or a human representative. 
The customer experience, along with ours, was seamless and their attention to detail in putting this whole program together was perfect.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Nothing at all.

BACKGROUND

Please describe your company and position.

I am the Manager of Panamax Technology LLC -Dubai

Describe what your company does in a single sentence.

Panamax Technolgy is a leading provider of professional IT services, business outsourcing services, business consultation, and smart infrastructure services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Project Implementation
• Resource Augmentation
• Product Innovation

SOLUTION

How did you find Shaligram Infotech?

Other

Why did you select Shaligram Infotech over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech has successfully implemented Dynamics 365 FinOps, Business Central, Customer Engagements, and Shopify. Their structured approach and timely delivery have ensured effective execution of each project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the projects include improved operational efficiency, enhanced customer engagement metrics, and streamlined financial processes. We observed a reduction in processing times, increased user adoption rates, and positive feedback from stakeholders, demonstrating significant progress and success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shaligram Infotech's project management has been highly effective. They consistently delivered items on time and maintained open lines of communication throughout the projects. Their team was responsive to our needs, promptly addressing any concerns and adapting to changes as required, which greatly contributed to the overall success of the implementations

What was your primary form of communication with Shaligram Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Commitment, timely delivery, plroblem solving

Are there any areas for improvement or something Shaligram Infotech could have done differently?

.