SHALIGRAM

BACKGROUND

Please describe your company and position.

I am the Director of a software company

Describe what your company does in a single sentence.

Custom software development and business analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Assistance in workload completion

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom Feature Development: Implementing tailored features to enhance our software's functionality and user experience.
• Bug Fixes and Optimization: Resolving software issues and optimizing performance for smoother operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The modifications introduced by 'Shaligram Infotech' had a positive impact on our software. User satisfaction improved as reported errors reduced, leading to a smoother user experience. Additionally, the software's performance showed enhancements, contributing to its overall efficiency. These changes reflected a successful project with tangible improvements, demonstrating progress and success without detailing the scale of the changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

'Shaligram Infotech' exhibited effective project management by consistently delivering items on time and promptly responding to our needs. Their punctuality and responsiveness contributed to the project's success.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about 'Shaligram Infotech' was their seamless blend of technical expertise and a strong customer-centric approach. They consistently met deadlines and addressed our needs promptly, showcasing a commitment to both quality and client satisfaction.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Our experience with 'Shaligram Infotech' was highly positive. The only challenge we encountered was related to time zones, which occasionally made it difficult to schedule meetings and maintain real-time communication. Their performance and dedication to the project were excellent, and we would consider working with them again on future clients not so dependant on time zone.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a private clinic. We do heart monitoring and diagnosis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

We developed a website 3–4 years ago, so it was a bit outdated. We were looking for an easy and convenient way to upgrade our site.

SOLUTION

What was the scope of their involvement?

Shaligram Infotech updated our WordPress website. We initially connected via Skype and sent them a file with all the changes we wanted. Then, they went on to execute those changes. Additionally, they did some design work for some fliers.

The website was simple; its primary purpose was to showcase our telephone and information so physicians and patients could find us. The only thing Shaligram Infotech added was a short instruction video on how to use our devices.

What is the team composition?

We worked with four teammates. Our main point of contact was Ruturaj (Business Development Manager).

How did you come to work with Shaligram Infotech?

We came into contact with Shaligram Infotech through a friend and colleague.

How much have you invested with them?

We spent about €1,000 (approximately $1,100 USD).

What is the status of this engagement?

We started working with them in March 2020, and they did the last update in March 2022. We contact them every time we have a question or update, which is 2–4 times a year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received positive feedback from our physicians and patients; they found the site easier to navigate.

How did Shaligram Infotech perform from a project management standpoint?

They performed well; the team was very responsive. Every time we asked a question or uploaded a document, they responded within the same day. We used emails, but our main communication medium was Skype. All in all, everything worked out perfectly.

What did you find most impressive about them?

Shaligram Infotech was on top of everything. They took the project seriously and were accurate and quick to deliver. Moreover, they had excellent pricing.

Are there any areas they could improve?

They had to update our website in Dutch, but they didn’t speak the language. When a question wasn’t clear to them, they didn’t ask us for clarification, they just did it. Therefore, sometimes they didn’t do the tasks as we wanted. However, it just happened 1–2 times. Overall, we were quite impressed with what they did.

Do you have any advice for potential customers?

My advice is to prepare in writing how you want your website to look. If you prepare that document well, Shaligram Infotech will develop it swiftly.

BACKGROUND

Introduce your business and what you do there.

I'm a technical contact at a web agency. We work on IT solutions and workshops in Magento 1 and Magento 2 for our clients. Our business model enhances and establishes a partnership with our end client. They pay for a subscription-based service, and we maintain and expand their Magento workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

We hired Shaligram Infotech to provide offsite IT services for our clients.

SOLUTION

What was the scope of their involvement?

Shaligram Infotech helps us install and maintain our clients’ modules. They maintain and expand workshop functionalities, especially in the Magento code base, making changes when necessary. Most of the time, we choose the result, method, and sections of the site that Shaligram Infotech will develop and extend. 

Initially, we did some trial versions, and Shaligram Infotech worked a few hours a month. Then, we engaged them more month by month. While they offer maintenance, we provide hosting. 

What is the team composition?

Our main point of contact is a project manager, and we work with about five technical developers from Shaligram Infotech.  

How did you come to work with Shaligram Infotech?

I posted a job on a platform in 2018, but we closed it when we no longer needed the service. Shaligram Infotech saw the request and gave me a call. At the time, I didn’t need their services but left the door open for them to call me later. Then, as the demand for developers arose, I asked if they had some developers; that’s how our cooperation started. 

How much have you invested with them?

We’ve spent between $8,000–$12,000. 

What is the status of the engagement?

We started working together in September 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Shaligram Infotech has performed great with our KPIs, such as reachability, communication, and managing deadlines. Moreover, they address technical issues when needed; when mid-level developers encounter a problem they can't resolve, they call senior developers. We have over 500 clients and don't use performance metrics for small individual tasks. 

How did Shaligram Infotech perform from a project management standpoint?

They're good at sticking with our deadlines for every task. Their communication skills through Skype are also great. Our partnership with them is at a level where we don't need day-to-day communication.

We use monday.com for project management, where we share a board to assign them tasks they strive to achieve on time. 

What did you find most impressive about them?

Our project manager from Shaligram Infotech is impressive — he's committed, friendly, and patient. 

Are there any areas they could improve?

There's nothing they need to improve; they do a good job. 

BACKGROUND

Please describe your company and your position there.

I'm the eCommerce Specialist at WorkwearHub where I lead the online store experience and act as the gatekeeper for all data going on and off the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

We had an outdated Shopify theme that was in serious need of an upgrade. Shaligram were able to build a new theme for us on the Warehouse 2.0 template where we were able to provide a better UX. We are now in the position to keep building and moving forward as we grow.

SOLUTION

How did you select this vendor and what were the deciding factors?

We contacted many development agencies while scoping a suitable candidate, but Shaligram were clear standouts. From our first discovery call with Ruturaj and Jay, we knew immediately that they were going to be able to fulfil our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial discovery meeting where we were able to explain our company objectives and goals to Shaligram. We continued to catch up on a weekly basis for the 5 months it took to develop the new theme on Shopify. Throughout the project, communication was amazing and each task was approached in a professional manner. The entire theme was upgraded, each page was redesigned and new functionality was developed in the way of increasing the conversion rate and AOV metrics.

How many people from the vendor's team worked with you, and what were their positions?

Ruturaj was our project manager, and Jay was our developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website, we saw lifts in AOV and conversion rate. We believe that customers really enjoy the UX on our website and will continue to come back.

Describe their project management style, including communication tools and timeliness.

We drove the project in Asana where we kept all of the tasks. Jay would then estimate the development time on each task and Ruturaj would track the hours and report to us once a week on progress. Each task was completed within the given timeframe.

What did you find most impressive or unique about this company?

The team were very knowledgeable with the Shopify platform and made various suggestions on how we could improve our infrastructure. Shaligram were more than just a development agency to us, they also acted as consultants at times, they gave us good advice on how we could do things better.

Are there any areas for improvement or something they could have done differently?

The time zone difference posed some issues at times, where we would miss each other's messages and lose some communication. But the service quality more than made up for this minor issue.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

Movile app development for the kids education market that is easy to use and engaging

SOLUTION

How did you select this vendor and what were the deciding factors?

Expertise and trust in delivery. Great insight into the problem we were trying to solve. Great engineering expertise and cost effective.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The combination of Azure chatbot services and Azure machine learning environment. The front end mobile app on both iOS and Android.

How many resources from the vendor's team worked with you, and what were their positions?

• Project manager
• iOS engineer x 2
• Android developer x 2
• Backend developer
• Front end developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Prototype ready within 3 months Version 1 of the app ready in 6 months Version 1.1 ready 3 months later

Describe their project management style, including communication tools and timeliness.

The team used Trello, Google sheets and Skype messaging to manage the process effectively.

What did you find most impressive or unique about this company?

The communication was great and so was the quality of project execution.

Are there any areas for improvement or something they could have done differently?

No areas for improvement it went extremely well.

BACKGROUND

Please describe your company and your position there.

Founder and CEO of a retail company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

Our website needed 3 major custom changes that were performed by Shaligram flawlessly. We needed a new cart, a custom section for our value propositions, and a custom collection page template.

SOLUTION

How did you select Shaligram Infotech and what were the deciding factors?

They have previously worked on several other projects for me and other comrades.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They had to create custom templates and modify certain files within the Shopify theme.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and 1 full stack developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The custom drawer increased our conversion rate. It took less than 2 weeks to get it all completed.

Describe their project management style, including communication tools and timelines.

After being given the task, they estimate the hours and resources needed to complete them and we used Trello to manage the projects. Their team is extremely professional and get the job done. I've been working with them for over a year now and they're my go-to team for any Shopify customizations.

What did you find most impressive or unique about this company?

It's impressive how fast and reliable they were. They're also very easy to communicate with and "get it" from the get-go.

Are there any areas for improvement or something they could have done differently?

Double-checking certain scripts to make sure the UX is as great as possible. This will minimize the number of back and forth to fix certain bugs

BACKGROUND

Please describe your company and your position there.

As an agency we work with different development partners. We specialise in bridging the gap between marketing and technology. We help our customers with development of e-commerce platforms and marketing automation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

We run into a project which needed a very specialised approach in for the development of an open-source e-commerce platform based on Prestashop. We hired Shaligram Infotech for the design, development and customisation of the platform.

SOLUTION

How did you select Shaligram Infotech and what were the deciding factors?

Shaligram Infotech developed a platform for us based on Prestashop. We have worked with Shaligram Infotech before and were very satisfied with the results.

The convinced us to work with Shaligram Infotech for more complex projects as understood right away what the necessary steps were necessary and how to best put the technology to use.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First discussions about the project started during the negotiations with our client. - We determined the scope of the project

• We set the budget
• An set of project meetings were planned to discuss the scope
• The scope was determined
• A planning was set
• The deliverables were agreed for the project start, development testing and delivery.
• Online meetings were held on a regular bases to discuss the progress.
• During each stage of the project an assessment was made on the deliverables
• The technology used was Opensource based on Prestashop with specific custom plugins and add-ons

How many people from the vendor's team worked with you, and what were their positions?

6 People were involved in the project 1 - Project Manager 3 - developers 1 - Visual and UX Designer 1 - Copy writer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered within the set time and planning

Describe their project management style, including communication tools and timelines.

We used different tools for project management. Communication through these tools including Trello was fast and productive.

What did you find most impressive or unique about this company?

They are very service oriented and friendly. The communicate in a professional maner The company thinks in solutions instead of obstacles They helped identify issues that we were not aware of so we could tackle them in time for the next step in the development process

Are there any areas for improvement or something they could have done differently?

Not necessarily

BACKGROUND

Please describe your company and your position there.

We are scientists working at the Faculty of Sustainability at Leuphana University, Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

Full-stack software development for an interactive browser based dashboard with open standards implemented on existing hardware, ranging from tablets to 65’’ 4k monitors.

SOLUTION

How did you select Shaligram Infotech and what were the deciding factors?

Shaligram was recommended to us by a colleague. We received offers from a multiple companies and Shaligram provided the best offer. They understood what we were asking for and gave us a hands-on first glimpse into a possible solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Backend and front end development on an extensible framework with open standards to structure and to visualise data, with the aim of an interactive, browser based dashboard.

For our project at the Faculty of Sustainability we visualise complex challenges and models of sustainability within an interactive dashboard. This platform offers the opportunity to analyse and to instructively visualise data, by breaking down scenarios and solutions into comprehensive steps.

The platform is developed for the mobile application on location with different stakeholders as audience and user. The software solution was implemented on the existing hardware that consists of multiple 4k monitors, laptops and tablets.

Based on the existing system Shaligram developed graphic and interactive options by using JupyterLab for plug-ins and widgets, as well as, a modular extensible, interactive dashboard for the simplified presentation and interaction directed at an audience, which draws on the foundational configuration, is browser based and controllable via a tablet.

How many people from the vendor's team worked with you, and what were their positions?

The software solution was coordinated by a Project manager and a team of backend and frontend Developers and a Server Administrator for the software deployment.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was very challenging and the team stayed comitted and positive throughout the entire endeavor. Backend faced challenges integrating JupyterLab and Frontend had to solve the issue of a consistent UI across a range of interfaces from tablets to 4k 65’’ monitors. We even managed to finish the project during a global pandemic.

Describe their project management style, including communication tools and timelines.

Project management was always approachable and communication was swift. We used Slack and GitLab as communication tools.

What did you find most impressive or unique about this company?

Their commitment and their willingness to consider novel approaches.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

We're a digital marketing agency, specialising in growth. I'm the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech?

We needed to integrate a custom made CRM system into the website so all form completions passed through to the CRM system and vice-versa.

What were your goals for this project?

We needed a seamless integration, with little fuss.

SOLUTION

How did you select this vendor?

We've known each other for a while and it seemed a perfect fit.

Describe the project and the services they provided in detail.

We mostly use them for development (and again, mostly WordPress).

What was the team composition?

We dealt with 4 developers, who all had good communication.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We now have a client who has a seamless integration into their CRM for improved sales performance.

How was project management arranged and how effective was it?

We used Skype. Responses were quick and efficient, communication was good.

What did you find most impressive about this company?

The speed in which they worked was great, and they were good value.

Are there any areas for improvement?

Not this time, we were given superb service.

BACKGROUND

Please describe your company and your position there.

We are the premier motorsport category in Australasia and one of Australia’s biggest sports. Globally, it is recognised as the best touring car category in the world and a leader in motorsport entertainment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech?

We engaged Shaligram Infotech to assist in the development of a CRM portal

What were your goals for this project?

Streamline business process and communications

SOLUTION

How did you select this vendor?

Shaligram showed excellent experience and skill and has a history of succeeding in CRM project.

Describe the project and the services they provided in detail.

CRM development, Data analysis, UI design.

What was the team composition?

We are currently engaged with three resources, Manager, CRM development manager and a CRM developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is ongoing

How was project management arranged and how effective was it?

Project Management was great, using Asana to delegate tasks and tracking time.

What did you find most impressive about this company?

Shaligram show great initative, communicate on the project well and are online and available when required

Are there any areas for improvement?

If i was to pick any point of improvement it would be to increase the detail of daily tracking and information provided back by the developers each day in Asana.