Savtech Global

BACKGROUND

Please describe your company and position.

I am the CEO of NAB

Describe what your company does in a single sentence.

SavTech Global is a next-generation technology provider specializing in AI-driven automation, enterprise-grade conversational AI, and intelligent physical security solutions. The company empowers organizations to scale their operations, minimize overhead costs, and secure their infrastructure through two flagship ecosystems: Talkobotic, a human-like AI voice agent platform that automates 24/7 calling and lead management in over 40 languages, and WiseWatch, an advanced computer-vision surveillance platform that unifies multi-camera networks for real-time threat detection and analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Savtech Global to accomplish?

• We hired Savtech Global to automate our high-volume inbound and outbound communication channels and optimize our customer engagement workflow. Our primary objective was to deploy their AI voice agent platform (Talkobotic) to handle 24/7 lead qualification, answer customer inquiries instantly, and manage appointment scheduling without any downtime. We aimed to eliminate missed customer opportunities and scale our support operations efficiently without expanding our internal administrative team.

SOLUTION

How did you find Savtech Global?

Online Search

Why did you select Savtech Global over others?

High ratings

How many teammates from Savtech Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved deploying an enterprise-grade, conversational AI voice agent system to automate our sales and customer support infrastructure. Savtech Global was responsible for setting up the cloud telephony framework, training the conversational models tailored to our specific business scripts, and ensuring data integration with our active internal software pipelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from this project clearly demonstrate its success. Following the implementation of the AI voice agents, our call answering rate rose to 99%, effectively capturing leads during after-hours and weekends. Our average customer response time dropped to under two seconds, and the automated qualification system managed to filter and secure 35% more qualified leads within the very first month. This substantially minimized the administrative burden on our human agents and improved our overall conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional, structured, and transparent throughout the deployment phase. Savtech Global followed a strict timeline and delivered every major milestone—including the conversational AI model training and CRM database integrations—completely on time. Communication was seamless, involving regular progress check-ins. Their technical team was exceptionally responsive to our feedback, executing necessary adjustments to our custom calling scripts and system latency almost immediately upon request

What was your primary form of communication with Savtech Global?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Savtech Global is the exceptional natural-sounding conversational quality and near-zero latency of their AI voice agents. Unlike traditional automated systems that feel mechanical and rigid, their platform manages smooth, contextual back-and-forth dialogue natively across multiple languages. Their ability to deliver a scalable AI solution that actually mimics real human conversation while resolving customer queries in real-time is highly unique in the market.

Are there any areas for improvement or something Savtech Global could have done differently?

The overall implementation was highly successful, but one area for minor improvement would be the initial onboarding documentation. Providing more comprehensive user manuals or video walkthroughs upfront for our internal staff would have made the initial transition and dashboard management slightly quicker during the first week. That being said, their support team was always readily available to guide our team through any questions we had

BACKGROUND

Please describe your company and position.

I am the CEO of a technology company

Describe what your company does in a single sentence.

We are a technology-driven agency specializing in innovative software solutions, digital transformation, and business automation. We help businesses streamline their operations and scale effectively through high-quality technical and marketing solutions. Our core services include:

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Savtech Global to accomplish?

• Our main goal was a complete overhaul of our legacy corporate web platform. We hired them to redesign the entire UI/UX from scratch, migrate our system to a more modern and scalable tech stack, and significantly improve our mobile responsiveness and page load speeds to enhance user experience.
• We approached Savtech Global to handle our complex cloud infrastructure migration. Our objectives were to move our entire system securely to AWS, optimize our database to stop sudden server crashes during peak traffic hours, and set up an automated, secure daily data backup system.

SOLUTION

How did you find Savtech Global?

Referral

Why did you select Savtech Global over others?

• High ratings
• Close to my geographic location

How many teammates from Savtech Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Savtech Global took over the complete frontend and backend development of our corporate platform. The scope included brand identity guidelines implementation, UI/UX redesign, responsive frontend coding, and database migration. Key Deliverables: > * A fully redesigned, modern enterprise website with zero downtime during launch. Intuitive, mobile-first UI/UX layout. Clean, SEO-optimized backend codebase. Optimized media and page speed scores (over 90+ on Google PageSpeed Insights).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were highly impressive. After deploying the custom CRM, our client onboarding time was reduced by 40% due to the automation. We also saw a 25% increase in team productivity as manual data entry errors were completely eliminated. The system has been running smoothly with zero backend glitches since launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly structured and professional. They kept us on track using platforms like Jira and Slack, providing clear weekly demos of the sprint progress. All major deliverables were hit right on schedule. Whenever we had a change request or needed to clarify a specific business logic, their project manager responded within hours and adapted the workflow seamlessly.

What was your primary form of communication with Savtech Global?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their deep business intelligence. They didn't just start coding blindly; instead, they spent significant time understanding our actual operational bottlenecks. Their ability to translate complex, manual business logic into a smooth, automated software architecture was highly unique and valuable to us.

Are there any areas for improvement or something Savtech Global could have done differently?

There wasn't much to complain about, but during the initial onboarding and scope-definition phase, the documentation exchange could have been a bit faster. It took slightly longer than expected to align on the initial timeline layout, though they completely made up for it once the actual coding and development sprints began.