Sagan Passport

BACKGROUND

Introduce your business and what you do there.

I’m the HR manager at a US based medical center. We offer comprehensive ophthalmology and optometry services, advanced eye care treatments, and a wide selection of eyewear.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We needed to hire remote talent that could help ease the administrative load for our onsite staff.

SOLUTION

What was the scope of their involvement?

Sagan Passport has helped us hire remote billing and patient access support for our administrative teams. The team has also helped with onboarding and contract creation. We’ve handled training and ongoing management.

What is the team composition?

We’ve worked with 2–5 members of Sagan Passport’s team.

How did you come to work with Sagan Passport?

Someone referred Sagan Passport to me.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with Sagan Passport in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sagan Passport has been able to start and finish the hiring process in 3–4 weeks. We’ve also measured the success of the engagement by seeing if the new staff members have picked up the training well and have the attributes we’re looking for in the role. We’ve assessed this through monthly scorecards, trainer feedback, and formal reviews.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport’s team delivers on time and is very communicative and timely. Our primary form of communication is through email and messaging apps.

What did you find most impressive about them?

It’s easy to work with Sagan Passport’s customer support, and they have timely responses.

Are there any areas they could improve?

Sagan Passport could vet their candidates a little more thoroughly. They don’t have as great of a candidate pool as some other agencies we’ve worked with.

BACKGROUND

Introduce your business and what you do there.

I'm the Executive Producer of Huffman Creative, a production studio that creates customized cinematic content for brands and creatives, offering efficient and scalable solutions to bring client visions to life.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We needed to hire quickly and fill multiple positions to support operations throughout the company, with an emphasis on creative skills.

SOLUTION

What was the scope of their involvement?

Sagan Passport has helped us with recruiting, job descriptions, candidate sourcing, initial interviews, document templates, and resources. The team has recruited for marketing coordinator, visual designer, creative copywriter, and YouTube and podcast editor positions.

What is the team composition?

We've worked with about six teammates from Sagan Passport from account management to recruitment. 

How did you come to work with Sagan Passport?

Someone referred Sagan Passport to me. I chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with Sagan Passport in August 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sagan Passport has organized and streamlined our recruiting process and provided insight into the international market and positioning. The team has compiled research, answered preliminary questions, created an intro video, and developed a personality quiz presented on a nice platform. If I need any desired information, I just ask, and Sagan Passport collects it from candidates.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport has delivered on time and has strong communication. Our primary form of communication is email and messaging apps.

What did you find most impressive about them?

Our process has been smooth, and the transition between various members of Sagan Passport has been seamless.

Are there any areas they could improve?

No

BACKGROUND

Please describe your company and position.

I am the CEO of a healthcare company.

Describe what your company does in a single sentence.

STRs, Medical

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hiring Top Tier staff

SOLUTION

How did you find Sagan Passport?

Online Search

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I’ve hired multiple roles through Sagan Recruitment, including an Executive Assistant, Property Manager, Operations Manager, and Social Media Manager, and overall the experience has been very positive.

Manuela has been very responsive and easy to work with throughout the process. She’s also been great at coordinating directly with my EA who was sourced through Sagan, which made managing multiple hires much easier for me.

I did have one hire that ultimately was not the right fit, but Sagan handled it professionally and moved quickly to provide a replacement, which I really appreciated. The process felt smooth, supportive, and efficient from start to finish.

If you’re looking for a recruiting partner that’s reliable, communicative, and easy to work with, I’d definitely recommend Sagan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Effeciency of the hires

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did! Project management was great

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with how organized they were.

Are there any areas for improvement or something Sagan Passport could have done differently?

really understand the role we are looking for since it might be really specific. 

BACKGROUND

Please describe your company and position.

I am the CEO of a home care company.

Describe what your company does in a single sentence.

Provide healthcare for seniors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

Establish a strong back office skilled in operations.

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Sagan to assist in hiring for several roles to help build our offshore operations team. We previously used another recruiting company that left much to be desired and had no support post-hire. Sagan has been incredibly helpful in screening and providing high quality talent options, and also have a very robust backend support system with training for new hires and current managers. 
The experience we've had with Sagan has been much better than the last company we used, and has been less expensive with more support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

2 Successful hires with one managemnet hire in the first 3 months of contract.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everythign was on time with robust assessments of candidates.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They always try to go above and beyond. You can tell the genuinely care about the success of the talent they are placing.

Are there any areas for improvement or something Sagan Passport could have done differently?

None - they're doing a great job.

BACKGROUND

Introduce your business and what you do there.

We are a female-founded commercial property management company for office, retail, and industrial properties in Northern California. We focus on high-quality service through staff development and have grown 100% via word-of-mouth referrals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We wanted to hire a global team to support our US staff. This was our first time expanding into the global market, so we needed to make sure that we hired the best.

SOLUTION

What was the scope of their involvement?

Sagan Passport sourced, screened, and facilitated the hiring of five global contractors. The team worked to fully understand our different job descriptions to determine what culture and experience we were looking for. Sagan Passport adapted their strategy when the initial candidates didn’t align with what we wanted. Moreover, Sagan Passport communicated our interview times to the candidates, provided them with our booking links, sourced candidates, and screened them via an initial call.

What is the team composition?

We worked with 2–5 members of Sagan Passport’s team.

How did you come to work with Sagan Passport?

We found Sagan Passport through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working together in March 2025! We have continually been returning to their services as our company expands!

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sagan Passport sourced global contractors that have been meeting their role expectations and are a culture fit within the team. Our US team feels way more supported by having the global team. Initially, our US team was hesitant to have global hires, but they’ve opened up and grown close to the global team. They rely on and support one another in their roles.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport worked hard to understand our rubrics and continually improve the quality of the candidates. The team communicated clearly, timely, and concisely, ensuring that candidates were aware of their interview times and offers. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Once Sagan Passport understood our culture and job descriptions fully, they were able to continually source candidates that matched the role and the company.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Senior Admin Assistant of an electrical contracting company.

Describe what your company does in a single sentence.

Electrical Contractors with a well-established, quality oriented, growing commercial electrical projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Reduce Hiring Costs and Time Investment

SOLUTION

How did you find Sagan Passport?

Online Search

Why did you select Sagan Passport over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided the agency with our job description, and they quickly took charge of the process by posting the role and conducting the initial screenings. In a short time, they presented us with three strong, pre-interviewed candidates who matched our requirements. We proceeded with our interviews and have already successfully hired one candidate from their shortlist.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The agency demonstrated strong responsiveness and a sense of urgency throughout the process, which enabled us to move quickly from job posting to candidate selection. As a result, we were able to successfully hire one qualified candidate in a short timeframe, showing clear progress and efficiency in meeting our hiring needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency managed the process efficiently and delivered each step on time, from posting the role to conducting initial screenings. They were highly responsive to our needs, quickly addressing requests and maintaining consistent communication, which allowed us to move forward smoothly and make a hire without delay.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the company was their quick turnaround time and the care they show throughout the process. They ensure that candidates receive timely feedback when not selected, suggest competitive benefits, and demonstrate genuine concern for applicants while maintaining a strong focus on meeting our hiring needs.

Are there any areas for improvement or something Sagan Passport could have done differently?

At this time, we don’t see any areas for improvement. We’re very satisfied with the service and simply encourage Sagan Passport to keep up the great work.

BACKGROUND

Please describe your company and position.

I am the owner of Script and Ledger LLC

Describe what your company does in a single sentence.

We offer bookkeeping services to small businesses and non-profits

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Find a new teammember whose role is a hybrid accounts manager and bookkeeper

SOLUTION

How did you find Sagan Passport?

Online Search

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We’re looking for a highly organized and relationship-oriented Bookkeeper / Client Account Manager to take ownership of a personal portfolio of ~10–12 small-business clients. This role includes full-cycle bookkeeping responsibilities and all client-facing communication, including emails, check-ins, and vendor coordination. You’ll work independently, backed by a collaborative and supportive team that values clear communication, client care, and attention to detail.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They found a perfect match for our difficult-to-source job description in ONE day. Timing wasn't even a big deal for us! We are so impressed with the caliber of the candidates they recruit. We have loved working with our new hire and we've appreciated the ongoing support from Sagan. This was our first overseas hire and Sagan made the process very comfortable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They found the perfect candidate for us, much earlier than they quoted on their timline. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There's a lot of individualized care; Sagan Passport deeply listens to our requests and has excellent customer support.

Are there any areas for improvement or something Sagan Passport could have done differently?

Not applicable

BACKGROUND

Introduce your business and what you do there.

I'm the chief of staff at Lunchbox, a retail company. We design innovative hydration packs, bags, and accessories with anti-theft features and customizable options to enhance safety, convenience, and personal expression at live music events and festivals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We needed help recruiting a head of finance for our company.

SOLUTION

What was the scope of their involvement?

Sagan Passport provided recruitment services for us. They handled the full recruitment cycle, including working with us on the job description, scope, and compensation. The team also sourced and screened candidates for us.

What is the team composition?

We worked with two members of Sagan Passport's team - Manu and Caroline.

How did you come to work with Sagan Passport?

Someone referred Sagan Passport to us. We chose them because they came highly recommended, and the other option we had tried previously didn't work well.

What is the status of this engagement?

We worked together from July–August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sagan Passport found an excellent head of finance for us. The metrics are still to be determined as the new hire just started with us, but we're incredibly happy with their performance so far. We're evaluating them based on their ability to execute their 30/60/90-day mandate.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport delivered on time and was very efficient. Our primary form of communication was email.

What did you find most impressive about them?

Manu (Account Manager) and Caroline (Talent Advisor) were both excellent to work with. They were quick, great communicators, and super helpful at every stage. They really guided us through the process.

Are there any areas they could improve?

No, we had a truly excellent experience.

BACKGROUND

Introduce your business and what you do there.

I'm the interim COO of Foundation Marketing, a content marketing agency that helps B2B brands plan, create, and distribute content to drive real results and shape culture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We needed help recruiting top global talent to support our rapid growth in the market. We were looking for people who would align with our values and vision and execute with excellence every day.

SOLUTION

What was the scope of their involvement?

Sagan Passport has helped us recruit at least one person who we've hired as a full-time contractor and who continues to excel. We're working with them to hire more. The team runs the front end of our recruiting pipeline and is a key team member of hiring, onboarding, tech access, and general operations support.

What is the team composition?

We have one main contact, although this has changed a few times.

How did you come to work with Sagan Passport?

I'm not sure.

How much have you invested with them?

We pay a monthly fee for access to their talent pool.

What is the status of this engagement?

We started working with them in 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We successfully hired someone, and they successfully passed their three-month probation. They continue to grow and develop with the company. Although I can't quantify it, this hire has definitely improved onboarding experiences for new hires and supported the team.

How did Sagan Passport perform from a project management standpoint?

They follow up a lot to see how we're doing with finding candidates and if we need additional support.

What did you find most impressive about them?

I'm impressed by their follow-up.

Are there any areas they could improve?

The last candidate we sent an offer to declined it, even though we had previously salary-checked him, and he went through the entire interview process. Then, he ghosted us when we tried to understand why he was no longer interested.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Scrappy Capital

Describe what your company does in a single sentence.

Scrappy Capital is founder-focused, fact-focused, and future-focused. 

We invest in seed-stage startups in emerging tech hubs. We leverage our experience and contacts in traditional industries that are primed for disruption: Media & Entertainment (including sports, music and more), Logistics & Distribution, and Future of Work (including HR Tech, Talent Acquisition, Work-from-Home, Office Automation, and more). 

Scrappy Capital has a robust pipeline, an eye on early exits, relationships with syndication investors and follow-on VCs, and a unique operational and capital management approach -- including NO management fee. 

We only win when you do.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Source candidates for an assistant type role supporting the managing partner
• Assistance with vetting candidates to determine fit
• Guidance with onboarding global talent to the team

SOLUTION

How did you find Sagan Passport?

• Referral
• Social Media

Why did you select Sagan Passport over others?

• Pricing fit our budget
• Company values aligned
• Assessment expertise

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Managing Partner wanted to hire an associate to support a few key areas in the business: research, content creation and executive support. 

Our team had tried to hire overseas with minimal success. They were overwhelmed with options and did not have the time to establish a process for sourcing and vetting candidates. We knew what we wanted but did not have the bandwidth or expertise to run the process end to end. 

This is where Sagan came in and truly was a catalyst for the entire process. We met with them multiple times throughout the hiring process and their team of experts helped us shape our vague idea of what we needed in a hire into a formal yet expressive job req. They knew what was important to include and exclude so it would attract candidates. 

Key Deliverable 1 was creating a job description which they did perfectly. 

Key deliverable 2 was attracting candidates. It is so easy to post a job to upwork or linkedin but inevitably you become overwhelmed with candidates if you don't have a rigorous vetting process. After we put together a job req the Sagan team made sure they were able to attrract quality candidates. They provided both proactive candidate lists for me to review as well as specific candidates that had expressed interest in my role. What I really appreciated was their novel approach to candidate screening. It is very hard to truly assess someone with just a cover letter. Sagan added on both a video assessment and an english language/typing assessment. Perfect mix of qualitative and quantitative insights. 

Final deliverable was training. Sagan provided both myself and the hire with an avalanche of training. We only took a few and learned so much about how to run this process successful. 

Sagan's key differentiator is a full suite of services. There are so many firms that try to hire talent overseas but they rarely support and educate for the entire process. This is where sagan comes in and shines

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within 48 hours of my job description being posted they found me two strong candidates, one of which ended up being my final hire. Not only did they provide candidates but they went a step further to provide videos with the candidates and various forms of assessments. As a hiring manager it is very easy to see a pile of candidates and have no fair way to assess them. it is not realistic to interview everyone, but you want to get a sense of how they work best. This is where Sagan's assessments are perfect. They recorded short videos that allowed you to get a sense of the candidate without it being overwhelming. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sagan underpromised and over delivered. They had a very defined process for initially meeting me and helping me find a candidate. It always always clear what the next step was and they always level set on communication timelines. Very often there were multiple people from Sagan in an email thread that made me feel like the entire team was supporting me. They also have a very developed backend for this process. It was not just meet with someone and submit a document of my hiring request, they had a form with reasonable questions that I answered that helped them tailor the process to my needs.

They were also very flexible. At the start of our engagement I had a family emergency and needed to delay the start time of the work. The team was very accomodating which was very appreciated by my family and they could have declined to do so.  

What was your primary form of communication with Sagan Passport?

Email or Messaging App

What did you find most impressive or unique about this company?

Overcommunication! In a good way. Hiring is such a challenge because you don't know where your candidates will come from, you don't know how to vet them. At every step of the journey Sagan made me feel like there was a very clear next step. They were confident in their ability to source someone for me but also made me feel like they would be there if things didn't go exactly the way that I planned 

Are there any areas for improvement or something Sagan Passport could have done differently?

The only area I could think of is to have an offering that is more tailored to individuals vs. businesses but that is more aobut my fit for their business model vs. anything they did wrong.  It seems that their typical customer wants to make many hires, which is better for the sagan business. It probably doesn't mesh well with their model to do a bunch of one offs of hiring but I think there are plenty of entrepreneurs like me who need one maybe two additional helpping hands that Sagan could support