S A Media LLC

BACKGROUND

Please describe your company and position.

I am an executive at Palm Coast Roofing

Describe what your company does in a single sentence.

Palm Coast Roofing is a trusted roofing contractor serving homeowners and businesses across Miami, Florida. We specialize in professional roof repairs, replacements, installations, and maintenance. Our team is committed to quality workmanship, durable materials, and dependable service. From minor repairs to complete roofing systems, we’re dedicated to keeping your property protected.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire S A Media LLC to accomplish?

• To Redesign our Website
• Setup a Lead Dashboard for us to Track each and every thing
• Lastly they Started Paid Ads

SOLUTION

How did you find S A Media LLC?

Other

Why did you select S A Media LLC over others?

Good value for cost

How many teammates from S A Media LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

S A Media did a great job helping us get everything set up properly. They built our website, put together a dashboard to help us keep track of leads, and helped us set up our advertising through their 3 Step Scale System. What we liked most was that they didn't just build us a website and leave it there. They looked at the whole process and how everything could work together for our business. The team was easy to work with, responsive, and professional. and We Increased our Revenue by 40%.

We're happy with the work and would definitely recommend S A Media. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the implementation of S A Media’s 3 Step Scale System, Palm Coast Roofing saw measurable improvements across its business and marketing operations.

Key outcomes included:

• 40% increase in overall revenue 
• Increase in qualified leads and customer enquiries
• Improved lead follow-up and management through the custom dashboard
• Higher conversion opportunities from the new website
• More consistent customer acquisition through paid advertising
• Greater visibility into lead activity, sales opportunities, and marketing performance

The combination of a stronger online presence, streamlined lead management, and a structured customer acquisition system gave Palm Coast Roofing a more efficient foundation for continued growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

S A Media handled the project very professionally from start to finish. They kept us updated throughout the process, delivered the main items on schedule, and were quick to respond whenever we had questions or needed changes. They were also flexible with our feedback and made sure everything was properly addressed before moving forward. Communication was clear and straightforward, and we always knew what stage the project was at. Overall, the project was well organized, deadlines were respected, and the team was easy to work with.

What was your primary form of communication with S A Media LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was that S A Media looked at the business as a whole instead of just focusing on the website. Their 3 Step Scale System brought the website, lead management, and advertising together into one system. They also took the time to understand how our business works and tailored the setup around our needs. The team was professional, responsive, and genuinely focused on making the system useful for our day-to-day business, not just making everything look good.

Are there any areas for improvement or something S A Media LLC could have done differently?

Honestly, we don't think there are any major areas for improvement. The communication from S A Media was very professional throughout the project, and they were always responsive and clear whenever we had questions or feedback. Everything was handled smoothly, and they were open to our requests and made sure things were taken care of properly. Overall, we're very satisfied with the experience and don't feel there was anything significant that needed to be done differen