Video Production
Confidential
Feb. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"Russel listened and paid attention to our needs. He was a pleasure to work with."

Nov 1, 2021

Realtor Associate, Douglas Elliman

Elaine Tatum

Real estate
Fort Lauderdale, Florida
5,001-10,000 Employees
Phone Interview
Verified

Russel Bay Production produced six videos for a real estate firm, which showcased various luxury communities in South Florida. They included statistics and other information on the videos.

Russel Bay Production’s work received positive feedback from stakeholders, and they helped the firm’s website win an award. They were responsive in implementing edits to the videos. Their high level of service was impressive — they made sure to meet the client’s needs and expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a realtor associate at Douglas Elliman.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Russel Bay Production?

We needed help producing videos about our newly-acquired listings. We also wanted to tell stories through vlogs.

SOLUTION

What was the scope of their involvement?

Russel Bay helped us produce six different videos showcasing the best South Florida luxury communities. We went as far as Vero Beach doing film work. We provided them with information such as statistics, and they edited the videos with the desired information for our audience.

What is the team composition?

I worked with Russel (Owner).

How did you come to work with Russel Bay Production?

A colleague found Russel Bay, and the firm’s owner hired them. I loved their work, so I utilized them as often as possible.

What is the status of this engagement?

Our engagement happened on February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Russel Bay’s work was featured on our website, which was voted as the best among real estate agents in South Florida. Their videos were well received within our team.

How did Russel Bay Production perform from a project management standpoint?

Russel Bay sent me rough edits of the video through Vimeo. We would provide our feedback, and they would finetune the product. They were always responsive, and they made the videos exactly what we wanted them to be.

What did you find most impressive about them?

Russel listened and paid attention to our needs. He was a pleasure to work with.

Are there any areas they could improve?

They could have quicker turnaround times.

Do you have any advice for potential customers?

Hire Russel — he was great to work with.

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5.0

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