RSM Stone Forest - PayrollServe

BACKGROUND

Please describe your company and position.

I am the HR Manager of Brightwave Solutions Pvt. Ltd.

Describe what your company does in a single sentence.

We are a mid-sized IT services company providing software and technology solutions to clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RSM Stone Forest - PayrollServe to accomplish?

• We needed a reliable partner to handle payroll processing and HR compliance so our internal team could focus on strategic initiatives instead of paperwork.

SOLUTION

How did you find RSM Stone Forest - PayrollServe?

Online Search

Why did you select RSM Stone Forest - PayrollServe over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from RSM Stone Forest - PayrollServe were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PayrollServe managed our monthly payroll processing, ensured compliance with statutory requirements, and took over day-to-day HR documentation. They streamlined processes and provided timely updates on regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, our payroll processing time dropped by over 60%, and compliance errors went down to zero. We also freed up almost 20 hours per week for our HR team, which we could now spend on employee engagement and strategy instead of paperwork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive, ensured deadlines were met, and quickly adapted to our company’s needs. Communication was clear, and they delivered updates on time without any delays.

What was your primary form of communication with RSM Stone Forest - PayrollServe?

Virtual Meeting

What did you find most impressive or unique about this company?

We were drowning in HR paperwork and statutory updates and we outsourced our HR and Payroll to PayrollServe, they took all of that off our plate within a week.

Are there any areas for improvement or something RSM Stone Forest - PayrollServe could have done differently?

Honestly, the onboarding process was very smooth. If anything, more proactive training sessions for our internal HR staff could make the transition even easier.