$50,000 to $199,999
Feb. 2018 - Apr. 2020

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

“Royal LePage’s customer service was impressive.”

Aug 6, 2021

Owner, Party Supply Stores

Anonymous

Retail
Atlanta, Georgia
11-50 Employees
Phone Interview
Verified

Royal LePage Canada helped a party supply retailer find a new location for one of their stores. The client had struggled to find a place that allowed them to have the helium tanks used to inflate balloons.

Royal LePage Canada was able to overcome the helium challenge, meeting the client’s requirements. The team was helpful and communicative, and they offered excellent customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We own a couple of party supply stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Royal LePage Canada?

We needed to find a location for one of our stores. Finding a location was a challenge because most property owners didn’t want helium tanks in their buildings.

SOLUTION

What was the scope of their involvement?

We hired Royal LePage to help us find a location for our store and overcome the challenge of property owners not accepting the helium tanks we use for our balloons.

What is the team composition?

I worked with two people: a sales assistant and a realtor.

How did you come to work with Royal LePage Canada?

I reached out to a couple of different companies and chose Royal LePage because of their customer service, which was very important to me. If I feel like someone is not providing good customer service, I leave.

How much have you invested in them?

We spent about $50,000.

What is the status of this engagement?

We started working with them in February 2018, and the most recent engagement with them wrapped up in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Throughout the time that we worked with them, they were able to meet all of our requirements.

How did Royal LePage Canada perform from a project management standpoint?

When I asked for help, they assisted me. We typically communicated through email.

What did you find most impressive about them?

Royal LePage’s customer service was impressive.

Are there any areas they could improve?

I had no complaints, and I had a really good experience.

Do you have any advice for potential customers?

Be responsive. When you’re not responsive, it delays the process.

RATINGS

4.0

Royal LePage Canada

Real Estate Company

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