RoshTech IT

BACKGROUND

Please describe your company and position.

I am the CEO of KC Farms

Describe what your company does in a single sentence.

We make tractors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RoshTech IT to accomplish?

• Provide IT Support
• Mantain our IT infrastructure
• Improve our security posture

SOLUTION

How did you find RoshTech IT?

• Online Search
• Referral

Why did you select RoshTech IT over others?

Close to my geographic location

How many teammates from RoshTech IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Roshtech were responsible for our IT infrastructure

Making sure we are not hacked and we do not have any downtime due to IT issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Roshtech were absolutely disgusting

They never completed their work

We were breached due to outdated patches, which Roshtech were responsible for

We continuosly had internet issues with 133 hours of accumulated downtime for the company over the course of a year

They keep changing prices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No items were delivered on time

We had to wait for hours just to talk to them

What was your primary form of communication with RoshTech IT?

In-Person Meeting

What did you find most impressive or unique about this company?

Nowhere in the world will you find such a non-trustworthy partner in the form of Michael

Are there any areas for improvement or something RoshTech IT could have done differently?

The company just needs to stop working