ROADRUNNER TRANSIT

BACKGROUND

Please describe your company and position.

I am the marketing strategist of damaged hair

Describe what your company does in a single sentence.

We provide information and advice on how to repair and prevent hair damage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ROADRUNNER TRANSIT to accomplish?

• safe and efficient transportation of my belongings to my new home.
• minimizing the risk of damage to my items.
• Reducing the stress and physical exertion of moving.

SOLUTION

How did you find ROADRUNNER TRANSIT?

Online Search

Why did you select ROADRUNNER TRANSIT over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

What was the size of ROADRUNNER TRANSIT’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Packing: They provide packing services where they pack all your belongings, including fragile items, with the utmost care and using high-quality packing materials. Loading and Unloading: The movers will carefully load your belongings onto the moving truck and unload them at your new home, placing each item in the appropriate room. Transportation: They will transport your belongings safely and efficiently to your new home, whether it's a local move or long-distance move.
• Unpacking: If you opt for unpacking services, the movers will unpack your belongings and place them where you want them to go, so you don't have to worry about doing it yourself. Key deliverables include safe and timely transportation of your belongings, minimizing the risk of damage, efficient loading and unloading of your items, and a stress-free moving experience. Additionally, Road Runner Transit may offer customized moving plans and storage solutions based on your individual needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Safe and timely transportation of belongings to the new home. Minimal damage to items during the move. Efficient loading and unloading of items. Meeting the agreed-upon timeframe for the move. Positive feedback and satisfaction from the customer after the move. No unexpected additional charges or fees beyond the agreed-upon estimate for the move. No complaints filed against the company with relevant regulatory agencies.

What was your primary form of communication with ROADRUNNER TRANSIT?

In-Person Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Road Runner Transit provided us with an estimated delivery window based on your move's distance and logistics. They would then work to deliver our items within that window as efficiently as possible while still ensuring the safety of our belongings. Throughout the move, Road Runner Transit would maintain open communication with us, providing updates on the status of the move, any potential delays, and addressing any questions or concerns we may have.

What did you find most impressive or unique about this company?

Road Runner Transit offer customized moving plans based on individual needs, allowing for a more personalized moving experience. They have a team of experienced movers who are trained to handle all types of moves, including packing, loading, and transporting your belongings with the utmost care. In addition to moving services, Road Runner Transit also offered storage solutions for customers who need temporary storage for their items.

Road Runner Transit has positive customer reviews online, indicating that they have provided satisfactory services to previous customers. They had competitive pricing for their services, providing customers with affordable and high-quality solutions.

Are there any areas for improvement or something ROADRUNNER TRANSIT could have done differently?

Nothing everything was very smooth