rinf.tech

BACKGROUND

Please describe your company and your position there.

Enterprise content management company, I work as a Security Engineer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire rinf.tech, and what were your goals?

We had a successful partnership 3 years ago with RINF Tech for helping us with to build a solid software team for our Innovation projects

SOLUTION

How did you select this vendor and what were the deciding factors?

We’ve heard good things about RINF from other companies and the fact that we knew that they have good engineers in their teams according to our needs was the main factor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The RINF team had to work on different POCs for helping our sales team to present the new features for our software services to our clients and in the end to develop and to customize them according to our clients’ need. The main skills that we need for our innovation projects were Node .JS, React .JS, UI/UX.

How many people from the vendor's team worked with you, and what were their positions?

The Technical Lead selected for our project was our main contact person. The team had 6 members, Front-end and Back-end Developers. The team members had different seniority levels – from Juniors with 2 years of experience to Seniors with more than 6-7 years of experience.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the help of RINF team we had more successful PoCs that our business team presented to our clients and become in the end new features for our clients.

Describe their project management style, including communication tools and timeliness.

They worked Agile, the same methodology that we use and as a main tool we used Jira and ServiceNow. The team had a proactively attitude and they had a good connection with our internal team and with the business team.

What did you find most impressive or unique about this company?

We felt from the beginning that we can trust them, and this was very important because it was for the first time when we were working with an external partner for our software services. They were always willing to help us.

Are there any areas for improvement or something they could have done differently?

There were a few times when it would have been easier to synchronize with our colleagues from our team in US and maybe it would be helpful to have someone in the team available on US time zone, but it was not a blocking point for us.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Applications Delivery for the company in EMEA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire rinf.tech?

rinf.tech was hired as our team augmentation partner to help us with our end client's custom project in retail.

SOLUTION

How did you select this agency and what were the deciding factors?

One of our former employees referred rinf.tech as a potential partner to us. Their experience and cost-quality ratio were decisive factors in hiring them.

Describe the project in detail and walk through the stages of the project.

We have a complex interdisciplinary software engineering team with rinf.tech consisting of around fifty team members of different seniority levels (from junior to solution architects) and tech skills (NodeJS, Java Cloud, .Net, C#, UI/UX, etc.)

Describe the recruitment process in detail.

rinf.tech talent acquisition consultants screen and shortlist candidates for us to interview and hire or reject. They're really good at providing strong developer profiles fast enough.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Our augmented team with rinf.tech builds new features for our end client's web application. They also support and maintain the product on an ongoing basis.

How effective was the workflow between your team and theirs?

From the start of our collaboration, rinf.tech assigned a Team Lead, a dedicated client engagement manager, and an HRBP consultant to ensure we establish effective workflows and transparent communication within the team and between our in-house and augmented developers. It runs really smoothly for us.

What did you find most impressive or unique about this company?

They provide high-quality services; they're transparent flexible. They're extremely good at supplying diverse software engineering talent for our end client needs. They make an effort to ensure a high retention rate on our project. They're proactive in identifying project bottlenecks in a timely manner and consult us on what resources need to be added to our augmented team to keep the ball rolling.

Are there any areas for improvement or something they could have done differently?

There’re always areas for improvement, as we don't live in the perfect world. So far we’re happy with how they perform and deliver. We highly recommend them as a reliable and flexible tech partner.

BACKGROUND

Please describe your company and your position there.

I am the COO of a software company specialized in Business Applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire rinf.tech, and what were your goals?

Our company had a fast growth and we had a big need of resources for one of our new development projects. Their goal was to act as an extension of our team in order to help us reach our our deadlines.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our former employee works for Rinf so that was a good start. Also we evaluated their knowledge resource availability and we decided they are a good fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The model of collaboration was team extension so the team was mainly under our direct management, but the Project Management layer added by RINF on top of that was helpful. The developers team had to resolve tasks for a Microsoft Dynamics CRM customization project for the Utilities Industry. Development in .Net, SQL, Azure Cloud. Agile methodology.

How many people from the vendor's team worked with you, and what were their positions?

3 .Net Developers + 1 Technical Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Team from Rinf helped us deliver the project in time and as expected.

Describe their project management style, including communication tools and timeliness.

The team was mainly in our management but the Project Management layer from RINF was helpful because it decreased some overheads from our part. Communication when well considering the pandemic situation.

What did you find most impressive or unique about this company?

I liked how they had access to good resources. Desire to solve and deliver.

Are there any areas for improvement or something they could have done differently?

Maybe even more involvement on the Project Management side could be helpful even though in the collaboration model we need to manage the team directly. Based on their expertise this could help us improve some topics.

BACKGROUND

Please describe your company and your position there.

I am the CEO & Founder of the company. Xpath Global is the first SaaS-enabled Marketplace platform in the global mobility industry, connecting corporate clients to the best service providers worldwide directly through a digital ecosystem.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire rinf.tech, and what were your goals?

The industry is mainly offline and we wanted to build a platform to digitalize the industry. We hired Rinf to build this custom platform for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was a public bidding based on a fixed price approach, Rinf was selected out of a list of participants based on the intersection of cost and timeline.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had 74 pages of detailed product specs indicating Rinf exactly what to build.

How many people from the vendor's team worked with you, and what were their positions?

Being a fixed price project and having a very specific deadline we didn't really know how many people were involved behind.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was failed to be implemented as per their offer and bidding rules in 12 months from the contract signing. Now, after 27 months, the product has bits and pieces (approx 10% out of the total scope).

The only component which was delivered is unstable and has multiple security and GDPR compliance problems. Probably the most important thing is that we have been lied to for 20 months that the architecture is based on microservices as per the bidding requirements but we had to run a third-party code review to make them understand the ugly truth.

On top, we were disappointed to discover that after 18 months the Technical project manager assigned to our project haven't read the product specs.

Describe their project management style, including communication tools and timeliness.

They are using modern communication tools but this didn't help. We escalated the problem to their CEO and they have tried to fix the code but unfortunately with no visible results.

Are there any areas for improvement or something they could have done differently?

Everything should have been done differently. They should be transparent and they should carefully understand the scope of the project. They should be implementing the 4 eyes principle, allocating seniors based on the complexity of the project, using the correct mindset when we talk about fixed-price projects.

Company Responses

The vendor responded on January 19, 2022.

Hi, Elena Antoneac. There are always two sides to a story and while we respect your opinion, we would like to state that your accusations do not reflect the entire collaboration and project situation. There are frustrations on both sides, and we don't believe it's fair to engage in public accusations. A customer is always in control and within 2 years of collaboration we have proven to be a partner that is willing to solve any issues that might appear with a lot of extra working hours, transparency, and communication. A partnership is going both ways and for this particular project rinf.tech has taken the customer’s interest beyond its own. We hope in the future you will find the suitable service provider for your very specific needs.

BACKGROUND

Introduce your business and what you do there.

I’m the engineering manager of an IT company. I supervise the development of software for cashier machines. We work with different developers, testers, operation colleagues, but also on the business side with product owners, managers, and others.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with rinf.tech?

They provide staff augmentation services for our software development projects.

SOLUTION

What was the scope of their involvement?

We work with staff from rinf.tech and place them in our teams together with our internal group. They work together every day, and all of them are considered our colleagues. We have programmers, testers, and operations staff that handle different problems during production like incidents, bugs, and more. There were cases where rinf.tech provided development as a service, but recently it hasn’t happened. Generally, we only use them for the staff augmentation on our projects.

What is the team composition?

I have a main point of contact with a sales accountant who coordinates which partners we get for our projects. In my area, we have nine developers, four testers, and seven operation partners.

How did you come to work with rinf.tech?

It was an upper management decision. We have collaborated with rinf.tech for more than 10 years. This decision was made many years before I was a manager, so I can’t provide details.

How much have you invested with them?

I can’t provide a company-wide investment approximation, but in my area, we invest around €1 million (approximately $1,210,000 USD) yearly.

What is the status of this engagement?

Our company has worked with them for more than 10 years. However, I just started working with them in February 2020, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our programming market is very dynamic and just finding people that are able to work with us is very difficult. We don't have specific metrics to track the work of our partners. However, our main point of contact at rinf.tech is genuinely interested in finding us the right person for the projects, even given the circumstances of our market. 

How did rinf.tech perform from a project management standpoint?

We communicate mainly through mail and WhatsApp. The responsiveness of rinf.tech is impressive. I can reach out to them at absolutely any time and they will answer back very fast. Whenever we have some situation when a person wasn’t the right one for the job or a developer needed extra skills, we have sorted it out easily. 

What did you find most impressive about them?

I’ve also worked with other providers recently, and they don't have their level of involvement, communication, or responsiveness. They arent' just another provider for us—we have a real partnership with them.

Are there any areas they could improve?

The only problem we have is finding the right people for the job in a timely manner. However, this is not a problem of rinf.tech. They’re proactive in helping us find solutions.

Any advice for potential customers?

Communication should happen both ways, and clients should be involved in reaching out to the council as well as the representatives so they can get the best of cooperation with rinf.tech.

BACKGROUND

Please describe your company and position.

I am the Controlling/Purchasing of an automotive company

Describe what your company does in a single sentence.

Software development Automotive

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire rinf.tech to accomplish?

• Accomplish growth target
• Cover specific skillsets

SOLUTION

How did you find rinf.tech?

Collaboration with rinf.tech in other company

Why did you select rinf.tech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from rinf.tech were assigned to this project?

30-35

Describe the scope of work in detail. Please include a summary of key deliverables.

Support of the location's team in development and testing of Software for the Automotive business

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Some of the Engineers have become crucial team members (difficult to replace) 
• In time delivery of work packages 
• Contribution to continuous profitability 
• Flexibility to react to dynamic business situations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management is completely in customer's hand. Usually rinf.tech Engineers respond the same way internal employees are responding

What was your primary form of communication with rinf.tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Capability to provide significant amount of Engineers with different skills and seniorities. 
• Attractive terms and conditions 
• Easy and reasonable collaboration with Management with high business/solution orientation at the same time

Are there any areas for improvement or something rinf.tech could have done differently?

• More focus on communicating the customer policies before being assigned to the company, e.g. entitlement for social benefit packages, bonus payments at customer's side 
• Improvement expectation of associates for choosing projects/tasks

BACKGROUND

Please describe your company and position.

I am the CTO of a cybersecurity software solution company

Describe what your company does in a single sentence.

Cybersecurity software solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire rinf.tech to accomplish?

• Deliver a flexible staffing solution with outstanding technical expertise.

SOLUTION

How did you find rinf.tech?

• Referral
• Other

Why did you select rinf.tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from rinf.tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide outstanding staffing services to augment an existing team of experts to deliver customized commercial and military grade product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

POC delivered on time on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Outstanding management of the entire process.

What was your primary form of communication with rinf.tech?

Virtual Meeting

What did you find most impressive or unique about this company?

Flexibility, professionalism, speed and responsiveness, clear communication and easy to do business with, customer focus, reactivity...

Are there any areas for improvement or something rinf.tech could have done differently?

rinf.tech could not have done anything better.

BACKGROUND

Please describe your company and position.

I am the Manager Software Development of Coherent Inc.

Describe what your company does in a single sentence.

Manufacture of Laser solutions for all industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire rinf.tech to accomplish?

• Software development

SOLUTION

How did you find rinf.tech?

Online Search

Why did you select rinf.tech over others?

• High ratings
• Company values aligned

How many teammates from rinf.tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a machine interface for controlling a laser equipment, integrated with a real time controller for automated motion control. Development includes automated calibration procedures and telemetry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The team ramped up quickly and was able to deliver consistently on all milestones throughout the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rinf Tech team has met our expectations and all deadlines throughout all project phases

What was your primary form of communication with rinf.tech?

Virtual Meeting

What did you find most impressive or unique about this company?

The team was skilled, committed, and focused.

Are there any areas for improvement or something rinf.tech could have done differently?

none

BACKGROUND

Please describe your company and your position there.

I am the director of a development & Online marketing firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire rinf.tech, and what were your goals?

We needed to create a platform for consumers and business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked into several company's but in recruitment and quality of staff RInf tech stood out.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We use different technology stacks.

How many people from the vendor's team worked with you, and what were their positions?

Product manager and 3 programmers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

no confidential.

Describe their project management style, including communication tools and timeliness.

They are using the agile way of working

What did you find most impressive or unique about this company?

there scalability and people.

Are there any areas for improvement or something they could have done differently?

We are quite happy with the way we are working.