Retailer Web Services

BACKGROUND

Please describe your company and position.

I am the Owner of City Mattress & Furniture Group

Describe what your company does in a single sentence.

Retail mattress & furniture store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Retailer Web Services to accomplish?

• Website Design
• Hosting

SOLUTION

How did you find Retailer Web Services?

Referral

Why did you select Retailer Web Services over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They did not do anything promised other than billing me and sending me a sample template.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• None. Total waste of time. They were only concerned with billing me.

What was your primary form of communication with Retailer Web Services?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nothing was ever delivered or done as promised.I didn’t receive the introduction call as promised. I never received a design consult call as promised nor anything else besides being billed as promised.

What did you find most impressive or unique about this company?

Nothing at all.

Are there any areas for improvement or something Retailer Web Services could have done differently?

Communication and follow through on promises and agreed up terms.