Contact Rel8
Get a custom proposalAgentic CX in production
Rel8 CX builds agentic AI for customer service: autonomous voice, email and chat agents that run on the contact centre you already operate, whether that is Amazon Connect, Genesys, Avaya or something else. You do not migrate. Every deployment passes ten published production gates, our Proof of Production, before it carries live traffic, and goes live in 4 to 6 weeks at a fixed price.
For delivery partners: if you have committed to agentic CX work and cannot staff it, we deliver fixed scope, fixed price work packages under your brand. We hold the deliverable, we do not approach your client during the engagement or after it, and we sign your non-solicitation terms.
AWS Advanced Partner and Amazon Connect Delivery Partner. 15+ Amazon Connect deployments into production. For Intrum UK we automated 2,400 emails a month at 92 percent classification accuracy in four weeks. Partner and direct prices are published at rel8.cx.
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Min project size
$25,000+
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Hourly rate
$150 - $199 / hr
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Employees
10 - 49
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Locations
Hatfield, England
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Year founded
Founded 2016
1 Locations
- Hatfield , England
Service Lines
- AI Agents
- 50%
- AI Consulting
- 10%
- AI Development
- 10%
- Generative AI
- 10%
No Focus Areas have been added yet…
Industries
- Financial services
- 25%
- Retail
- 25%
- Telecommunications
- 25%
- Utilities
- 25%
Clients
- Enterprise (>$1B)
- 60%
- Midmarket ($10M - $1B)
- 30%
- Small Business (<$10M)
- 10%
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$150 - $199
/hr
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Agentic CX packages: Bronze, Silver and Gold
AI voice, email and chat agents in production on the contact centre you already run, with no migration. Bronze: 1 channel, 1 use case, 4 weeks. Silver: 1 channel, up to 6 use cases, 6 to 8 weeks. Gold: voice, email and chat, up to 10 use cases each, 8 to 12 weeks. All tiers pass ten production gates, and the final invoice waits until they do.
Small
Bronze: 1 channel, 1 use case, live in 4 weeks
$30,000
/total
- Channels: 1: voice, email or chat
- Use cases completed end to end: 1
- System integrations: 1 write to your system of record
- Warranty after go live: 14 days
Medium
Silver: up to 6 use cases, 6 to 8 weeks
$70,000
/total
- Channels: 1: voice, email or chat
- Use cases completed end to end: Up to 6
- System integrations: 1 CRM, read and write
- Warranty after go live: 30 days
Large
Gold: voice, email and chat, 8 to 12 weeks
$150,000
/total
- Channels: 3: voice, email and chat
- Use cases completed end to end: Up to 10 per channel
- System integrations: 2 systems, for example billing and CRM
- Warranty after go live: 45 days
| Features |
Small $30,000 /total |
Medium $70,000 /total |
Large $150,000 /total |
|---|---|---|---|
|
Channels |
1: voice, email or chat |
1: voice, email or chat |
3: voice, email and chat |
|
Use cases completed end to end |
1 |
Up to 6 |
Up to 10 per channel |
|
System integrations |
1 write to your system of record |
1 CRM, read and write |
2 systems, for example billing and CRM |
|
Warranty after go live |
14 days |
30 days |
45 days |
|
All ten production gates evidenced |
|||
|
ID and verification |
|||
|
Cost per contact baseline before go live |
|||
|
Runbooks, dashboards and handover walkthrough |
|||
|
Paid in 3 milestones, the last only after the gates pass |
|||
|
Evaluation suite handed over to your team |
– |
||
|
Vulnerable customer guardrails tested in live calls |
– |
||
|
Decision replay and audit trail a regulator can follow |
– |
||
|
Real time compliance monitoring |
– |
– |
|
|
Multi brand or multi tenant |
– |
– |
|
|
Small $30,000 /total |
|
|---|---|
|
Channels |
1: voice, email or chat |
|
Use cases completed end to end |
1 |
|
System integrations |
1 write to your system of record |
|
Warranty after go live |
14 days |
|
All ten production gates evidenced |
|
|
ID and verification |
|
|
Cost per contact baseline before go live |
|
|
Runbooks, dashboards and handover walkthrough |
|
|
Paid in 3 milestones, the last only after the gates pass |
|
|
Evaluation suite handed over to your team |
– |
|
Vulnerable customer guardrails tested in live calls |
– |
|
Decision replay and audit trail a regulator can follow |
– |
|
Real time compliance monitoring |
– |
|
Multi brand or multi tenant |
– |
|
Medium $70,000 /total |
|
|---|---|
|
Channels |
1: voice, email or chat |
|
Use cases completed end to end |
Up to 6 |
|
System integrations |
1 CRM, read and write |
|
Warranty after go live |
30 days |
|
All ten production gates evidenced |
|
|
ID and verification |
|
|
Cost per contact baseline before go live |
|
|
Runbooks, dashboards and handover walkthrough |
|
|
Paid in 3 milestones, the last only after the gates pass |
|
|
Evaluation suite handed over to your team |
|
|
Vulnerable customer guardrails tested in live calls |
|
|
Decision replay and audit trail a regulator can follow |
|
|
Real time compliance monitoring |
– |
|
Multi brand or multi tenant |
– |
|
Large $150,000 /total |
|
|---|---|
|
Channels |
3: voice, email and chat |
|
Use cases completed end to end |
Up to 10 per channel |
|
System integrations |
2 systems, for example billing and CRM |
|
Warranty after go live |
45 days |
|
All ten production gates evidenced |
|
|
ID and verification |
|
|
Cost per contact baseline before go live |
|
|
Runbooks, dashboards and handover walkthrough |
|
|
Paid in 3 milestones, the last only after the gates pass |
|
|
Evaluation suite handed over to your team |
|
|
Vulnerable customer guardrails tested in live calls |
|
|
Decision replay and audit trail a regulator can follow |
|
|
Real time compliance monitoring |
|
|
Multi brand or multi tenant |
Locations (1)
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