Rave Digital

BACKGROUND

Please describe your company and position.

I am the Operations Manager of SPARTA GIFT SHOP

Describe what your company does in a single sentence.

Philanthropic e-commerce company that focuses on selling home-goods, apparel and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rave Digital to accomplish?

• Make our e-commerce website
• Guidance on the Magento platform
• Recommend us 3-rd party apps/modules

SOLUTION

How did you find Rave Digital?

Online Search

Why did you select Rave Digital over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Rave Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Website Design: Designing the layout, theme, and user interface of the Magento site to ensure it reflects the brand identity and provides an intuitive user experience. 
2. E-commerce Functionality: Implementing essential e-commerce features such as product catalog management, shopping cart functionality, secure checkout process, and integration with payment gateways. 
3. Responsive Design: Ensuring the website is responsive and optimized for various devices and screen sizes, including desktops, tablets, and smartphones. 
4. Search Engine Optimization (SEO): Optimizing the site's structure, content, and metadata to improve visibility in search engine results and attract organic traffic. 
5. Content Management System (CMS): Setting up a CMS within Magento to manage website content, including product descriptions, images, blog posts, and other static pages. 
6. Customization and Extensions: Integrating custom features and extensions to meet specific business requirements, such as advanced product filtering, loyalty programs, or third-party integrations. 
7. Performance Optimization: Optimizing the site's performance for speed and reliability, including caching strategies, image optimization, and server configuration. 
8. Security Measures: Implementing security measures such as SSL certificates, secure payment gateways, and regular security updates to protect customer data and prevent security breaches. 
9. Testing and Quality Assurance: Conducting thorough testing to ensure the website functions correctly across different browsers, devices, and user scenarios, and fixing any bugs or issues that arise. 
10. Training and Documentation: Providing training and documentation for website administrators on how to manage the Magento site, including adding products, processing orders, and updating content. 
11. Launch and Deployment: Planning and executing a smooth launch of the Magento site, including migration of existing data, DNS configuration, and monitoring for any post-launch issues. 
12. Post-launch Support: Providing ongoing support and maintenance services to address any issues, perform updates, and implement new features or enhancements as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we have not yet launched, our measure of success has been to systematically cross off the list of items required for our site launch. We gauge progress by observing minimal back-and-forth communication once a task is assigned. The team exhibits extensive knowledge in all aspects of website construction. Rarely have we encountered a "No." It appears that their team consistently finds solutions to complex design challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently deliver our tasks on time and maintain transparency regarding the hours spent. They occasionally provide detailed explanations for any extended time taken. We never worry about meeting deadlines with them. Throughout our project, they consistently meet their target timelines.

What was your primary form of communication with Rave Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The experience that Rave has with Magento as well as the extensive catalogs of plugins

Are there any areas for improvement or something Rave Digital could have done differently?

There are always areas for improvement, but in our case we haven't experienced anything negative

BACKGROUND

Please describe your company and position.

I am the CTO of Brafton inc.

Describe what your company does in a single sentence.

Brafton is what happens when a bunch of creative geniuses get their hands on killer marketing data and tech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rave Digital to accomplish?

• To help us solve our challenges related to website performance, security, and user experience.
• we searched for the best magneto service and found Rave Digital on top, we connected with them and discussed our expectations.

SOLUTION

How did you find Rave Digital?

Online Search

Why did you select Rave Digital over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Rave Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of their involvement includes website security, monitoring website performance, regularly updating Magento and third-party extensions, Providing, implementing back up and disaster recovery procedures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have experienced a substantial improvement in terms of stability, security, and user experience. The website operated smoothly, even during high traffic periods and sales events. By partnering with Rave digital, they transformed our website into a reliable and high-performing online store, resulting in revenue and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have weekly cadence which keeps us updated in terms of where we aare and the next steps. Overall their project management is great.

What was your primary form of communication with Rave Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

Their experience and expertise is impressive.

Are there any areas for improvement or something Rave Digital could have done differently?

Initially they look us little overpriced compared to other vendor, which makes them different from others, They solved our challenges to our satisfaction which is great about them.

BACKGROUND

Please describe your company and position.

I am the CTO of Shockoe

Describe what your company does in a single sentence.

At Shockoe, we know mobile, It’s in our DNA. Together with our clients we build tech for a future that is immersive, predictive, and connected.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rave Digital to accomplish?

• they helped us with an app development

SOLUTION

How did you find Rave Digital?

Referral

Why did you select Rave Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Rave Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RaveDigital's scope of involvement includes end-to-end solutions for all digital services. They offer customized solutions to their clients, which includes strategy and consulting, design and development, quality assurance, and digital marketing.

Their team of developers, designers, and digital marketing experts provide holistic solutions that help clients achieve their business goals. RaveDigital's focus is on delivering customized solutions that drive business growth and revenue for their clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

RaveDigital has successfully delivered numerous projects that have provided measurable outcomes for their clients. They have helped businesses increase conversions, boost brand awareness, and revenue. They specialize in creating eCommerce websites that provide a seamless and engaging customer experience.

In addition to delivering measurable outcomes, RaveDigital understands the importance of timely delivery. They make sure that the project is delivered on time without compromising quality and standards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management team was experienced and skilled in handling projects of any complexity. They ensure that their clients are involved in the project from start to finish. Their transparency in communication helps clients understand the process and progress better.

What was your primary form of communication with Rave Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

RaveDigital's agile project management approach is one of the most impressive aspects of their services. They understand that each project is unique, and therefore, they provide customized solutions according to the project's requirements. They offer regular updates and feedback sessions to ensure the project is on track.

Are there any areas for improvement or something Rave Digital could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Sponge Marketing and Revenue Ops Agency

Describe what your company does in a single sentence.

Sponge is a boutique marketing & revenue ops agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rave Digital to accomplish?

• To add features to an advanced report extension
• To help us in a development of a website
• To improve our ordering process

SOLUTION

How did you find Rave Digital?

Referral

Why did you select Rave Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Rave Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ravedigital was involved in the development of a website, they focused on making it expandable and improving the ordering process and logistics coordination. They worked closely with the client to understand their specific needs and requirements, and implemented solutions that would help them achieve their goals. 

In addition, Rave Digital was brought on board to add features to an advanced reports extension. This involved analyzing the existing codebase, identifying areas for improvement, and implementing changes that would produce more specific and actionable results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the efforts of the Rave Digital team, the website is now faster and more efficient making the ordering process improved than ever before. Their work has resulted in a consistent round-the-clock UX that has exceeded our expectations. We are thrilled with the results and have already decided to partner with them for all of our upcoming projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rave Digital handled our project with care and was very responsive throughout the entire process. They were able to deliver a fast-driven outcome that exceeded our expectations. We were impressed with their attention to detail and their ability to make our platform faster and more efficient while providing a consistent round-the-clock UX. We are thrilled with the results and have already decided to partner with them for all of our upcoming projects.

What was your primary form of communication with Rave Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about the company was their commitment to quality and attention to detail. They were very thorough in their approach to the project, and they were always willing to go the extra mile to ensure that the client was satisfied with the final product.

Are there any areas for improvement or something Rave Digital could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the owner of an industry analyst firm. Our team helps clients understand technology markets and make good technology puirchases.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

Rave Digital created a customer WordPress website that allows us to post and promote our content, sell subscriptions, collect credit card payments, and even capture data from website visitors. For example, Rave created a custom module that allows our website visitors to vote on which audio and video clips they prefer.

Rave created another module that allows product vendors to enter data about their products into a database that we then make available to our paying subscribers. Our website also integrates with the Hubspot marketing automation tool.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was searching for web development partners and then met with the owner of Rave. They were very interested in working with our company, and they welcomed the challenge of creating custom modules and integrations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The proejct started with a series of kickoff meetings to discuss the goals and requirements. The team then provided mock-ups of pages and workflows. We then started talking about the various modules and required integrations.

We started off by trying to use existing plug-ins, but those apps were far too limiting. We determined that having Rave create custom modules was the proper path. Our site uses WordPress as the core engine. Rave created our theme and our registration process. The site leverages a range of plug-ins, including

1. A custom company assignment module that assigns registered users to the proper companies based on email address domains.
2. A custom subscription module that allows us to sell subscriptions to companies - not individual users. This module allows us to offer specific content to specific companies.
3. A custom comparison module that lets us present audio and video files to website visitors and capture feedback, which we then use to rank the quality of those files.
4. A custom database engine that allows us to provide comparison information on competing products and services. Notably, the vendors themselves provide the actual data. Our system is friendly enough to allow third-parties to enter data.
5. A custom newsletter module that gathers recent content and sends a newsletter out to subscribers and registered users. All of this is built on a custom WordPress engine created and managed by Rave.

How many people from the vendor's team worked with you, and what were their positions?

Over the years, we've worked with 9 or 10 people from Rave, including:

• The Owner
• The Senior Project Manager
• Several Graphic Designers
• Server Support Folks
• Roughly five development engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As I explained above, this is a complex site and project. But no matter what, the Rave team gave it their all. Sometimes things took longer than we'd hoped, but that was due to the complexity of the requirement. In the end, the Rave folks always made sure it worked properly. The team has worked weekends and nights to make sure things turned out well for us. Our website is our face to the world, and Rave made it happen!

Describe their project management style, including communication tools and timeliness.

The project management style depends on the requirement. For the "standard" parts of our site, the team offered tight and detailed project management. However, for the custom areas, the project management team included us in the process. We worked together to define the goals, define the testing requirements, and roll-out the new features.

What did you find most impressive or unique about this company?

Two words come to mind — flexibility and dedication. This team is flexible enough to accept almost any request. Sometimes the deadlines were very tight, but they still accepted the challenge. This team is willing to go above and beyond. This team is also dedicated to the success of their clients. Even today, we had a minor issue, and a senior developer we worked with two years ago quickly jumped in to assist. He was busy with other projects, but made himself available to help.

Are there any areas for improvement or something they could have done differently?

This team gives its all. However, one area of improvement would be in the area of feature testing. To be clear - this is also our issue. Sometimes we ask for new features or bug fixes urgently - meaning RIGHT NOW. As a result, the coders don't have the time needed to thoroughly test each new item or fix. It would be helpful to have a dedicated team of testers / QA folks on our account. However, our budget won't support the additional resources.

BACKGROUND

Please describe your company and your position there.

America's Test Kitchen is a print and digital publishing company whose mission is to test recipes and equipment over and over again until we understand how and why they work. We make mistakes so the home cook does not have to. My position at ATK is as the Director of eCommerce and Affiliates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

We originally hired Rave to help us migrate from M1 to M2. We have continued to retain Rave as our go-to e-commerce development partner.

SOLUTION

How did you select this vendor and what were the deciding factors?

We felt Rave was best situated to handle our unique business as they had previous experience working with our OMS partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For our migration, we had an initial meeting where we discussed our needs, the scope of the project, and our timeline. We then provided a list of requirements (new and existing) along with wireframes and design requirements. From that point on we measured the project through key steps and deliverables. We had some unique challenges related to custom product types, a custom payment capture tool, and unique connections to our marketing tools and databases. We were involved in project management and QA throughout the entirety of the process.

How many people from the vendor's team worked with you, and what were their positions?

Unsure of the actual number of people from Rave that helped with our migration and what their titles were. Our two lead developers were and continue to be Shilpesh and Ajay.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Rave hit all of our deliverables and our new site launched on time and on budget. We have seen significant improvements in site speed averaging about 40% faster than when we were on M1 and we continue to add new and exciting features.

Describe their project management style, including communication tools and timeliness.

We use Teamworks for project management, Slack, and weekly status check-ins to make sure we're working on the right projects and sticking to our timelines.

What did you find most impressive or unique about this company?

The fact that we have a direct line of communication with Rave Digital 24/7 through Slack is invaluable. If it's Sunday night at 6 PM and we have an issue that needs attention, we never have issues getting someone from Rave to help.

Are there any areas for improvement or something they could have done differently?

We have a steady stream of communication on a daily basis but at times I still struggle with knowing exactly what information Rave needs in order to tackle some of our projects. Having a list of requirements needed for specific project types would be helpful and potentially cut down on some back and forth. We have also had some ongoing issues (mainly with our checkout flow) that have gone unresolved.

BACKGROUND

Please describe your company and your position there.

COO of a digital agency offering a wide range of development services to clients from across the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

We hired Rave Digital to create our online store in Magento. Our goal is to give our customers a user friendly interface with a unique shopping experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

After thorough discussions with a lot of eCommerce agencies, we hired Rave Digital as they had a huge team of certified Magento developers and they are more reasonable to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We need our store website with very precise analytics and reporting systems like sales reports, low stock reports etc. We want catalog management to be flawless and payment and shipping to be smooth and secure. The store should be SEO and Mobile friendly.

How many people from the vendor's team worked with you, and what were their positions?

We had a chance to work with the project manager and a team of certified Magento developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store performs very well all round. It is fast, efficient, and secure. The store can process up to 10,000 orders per day — which is more than enough for us. What’s more, it is responsive and user-friendly and delivers a consistent UX.

Describe their project management style, including communication tools and timeliness.

The project was handled through JIRA and Slack. We had weekly meetings over Zoom to discuss the project. They were very particular about deadlines and delivered things on time.

What did you find most impressive or unique about this company?

We enjoyed working with them. More than anything else, their commitment and dedication towards the project impressed us. They are responsive, and helped us understand technicalities that we had no idea about. They proactively looked for solutions that can make the UX better.

Are there any areas for improvement or something they could have done differently?

Rave Digital team is efficient, reliable, and competent.

BACKGROUND

Please describe your company and your position there.

Operations Manager at a publishing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

We hired Rave Digital to build a storefront for our book store. The primary objective is to ensure it’s safe, secure, and reliable. We need the store to be SEO friendly and has the potential to drive in customers from several search engines.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them via Google. After reviewing their portfolio, previous work, client experiences, we scheduled a call with their team. Over the call, we found them professional and friendly so we have decided to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They first created the storefront on Magento2 with many custom extensions following the standard architecture of Magento2 extension. For Frontend they have used HTML5, CSS, jQuery and JavaScript and PHP, MySQL and XML are used for backend. REST APIs are used for setting the connection between PoS and e-commerce. We have many features implemented. A few of them I remember are multi currency, gift registry, subscription, bundle, related products integrations.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a Solution Consultant initially. A team of a tech lead and 2 Magento developers and a UI/UX designer is assigned to us who are still our point of contact for any query.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store is yet to be deployed, so as such we don’t have any numbers yet.. But overall, if we talk about its user experience and design, they have done a wonderful job.We are still very excited to see the final outcome of the project.

Describe their project management style, including communication tools and timeliness.

The project was managed via JIRA and mostly used email for any updates. . Our weekly meetings happened via Zoom.

What did you find most impressive or unique about this company?

They are a tight-knit team of certified Magento professionals. Their professionalism is unmatched.. They considered our feedback, and their willingness to adapt was impressive. At this stage we couldn’t ask for more. stage. couldn’t ask for more.

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

Owner of a fast food restaurant chain having over 40+ outlets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

We wanted to create a store for selling our ready to eat food packets and thus were looking for a reliable technology partner who can develop it for us.That store had to be secure, easy to use, and visually engaging.

SOLUTION

How did you select this vendor and what were the deciding factors?

Rave was referred to us by an acquaintance who happened to work with them on a project few years back.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their team helped us develop our website from the ground up. They not only identified the best platform for our marketplace but also handled the entire project. In the discovery phase, they helped us brainstorm features of the website and created scope of work.

They then designed user experience and wireframes of our site. Post that, they kicked off development of the store. They also created custom modules for our website. Once the site was ready, it went through robust QA and testing. Finally, when everything was up to the mark, they deployed it.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of eCommerce developers and a technical architect.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store can process up to 1000 orders at a time. It’s efficient, fast, and easy to use. We recently conducted a user experience survey and it showed 90% of our users are happy with the experience.

Describe their project management style, including communication tools and timeliness.

We communicated through emails and had weekly calls to keep tracks on the progress of the project and tasks. They adhered to the set timelines and were proactive at communication. Their team sent us reports on a daily/weekly basis and responded to our emails almost immediately.

What did you find most impressive or unique about this company?

They are competent and technically sound. Unlike other agencies, they delivered what they promised. Working with them was a great experience. We would certainly work with them again whenever required.

Are there any areas for improvement or something they could have done differently?

They have been a great technology partner.

BACKGROUND

Please describe your company and your position there.

I head the technical department of an influencer and a public figure. We also offer training and coaching services to individuals seeking to make their career in public speaking.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital, and what were your goals?

We were seeking to develop an eCommerce store for selling our merchandise and other products. As for the technology, we wanted to use Magento. The store must be secure, and easy to use. We also needed their help in promoting the store and its products once it was live.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in touch with many agencies for this project. Rave stood out as they had an impressive portfolio and clientele. Plus, we saw they had worked with many similar projects like ours. We felt confident about their capabilities and thus hired them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As we wanted to develop the store from scratch, their team had to start from the very beginning. They took care of everything from creating the UI/UX designs to developing the store and integrating payment gateway to it.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of Magento developers, a tech lead, a project manager, UI/UX experts, and QA engineers. A project manager was also assigned to our project who ensured things were executed on time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store is very well designed. It delivers a consistent user experience all round. Their team managed to integrate all the required features and payment gateways. We’re happy all the important boxes have been checked out: speed, performance, and usability.

Describe their project management style, including communication tools and timeliness.

Emails were our primary form of communication. Apart from that, we used Zoom for conference calls and scheduling meetings. Their team sent us updates almost everyday. They also adhered to timelines and ensured the project wasn’t delayed.

What did you find most impressive or unique about this company?

People from Rave have been very supportive throughout the journey. They guided us in the right direction, even when it meant less business for them. The ideas they brought to the table added significant value to the project. We’re very happy with our collaboration with Rave.

Are there any areas for improvement or something they could have done differently?

Umm, nothing in particular.