QZentrum

BACKGROUND

Please describe your company and position.

 I am the Director of a telecommunications company 

Describe what your company does in a single sentence.

SAP Platform Transformation 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QZentrum to accomplish?

• Fast Transformation
• Minimum disruption
• Low cost

SOLUTION

How did you find QZentrum?

• Referral
• Clutch Site

Why did you select QZentrum over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from QZentrum were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Transfromation from Old to new system process and workflow assocition via SAP 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

time and cost adherence 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

professional and on time 

What was your primary form of communication with QZentrum?

Virtual Meeting

What did you find most impressive or unique about this company?

Their commitment was impressive.

Are there any areas for improvement or something QZentrum could have done differently?

time capacity 

BACKGROUND

Please describe your company and position.

I am the Presales Manger of QG-Quality Governance

Describe what your company does in a single sentence.

We provide Product & Service to Target Market, leveraging SAP to optimize our core operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QZentrum to accomplish?

• End-to-end SAP testing and quality governance for our FI/CO and MM implementation. The scope included test strategy design, automated regression suites, UAT coordination, and zero-defect Go-Live support."

SOLUTION

How did you find QZentrum?

• Online Search
• Referral
• Clutch Site

Why did you select QZentrum over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from QZentrum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: The engagement encompassed the complete quality assurance lifecycle for our SAP  implementation. QZentrum led the definition of the test strategy, managed test data preparation, and executed multiple cycles of System Integration Testing (SIT) and User Acceptance Testing (UAT). They also implemented automated regression testing to ensure stability during configuration changes. Governance activities included weekly status reporting, defect triage meetings, and comprehensive risk assessment prior to go-live to ensure a zero-defect launch.
 
Key Deliverables:
Master Test Strategy & Plan: Outlining scope, resources, and timelines.
Comprehensive Test Cases & Scripts: Covering both manual and automated scenarios.
Defect Logs & Resolution Reports: Detailed tracking of issues until closure.
UAT Sign-off Documentation: Formal approval from business stakeholders.
Final Quality Governance Report: Including Go-Live Readiness Assessment and KPIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement delivered measurable improvements in system quality and deployment confidence:
Zero Critical Defects at Go-Live: Achieved a 100% resolution rate for high-priority issues prior to launch, resulting in a stable production environment.
Defect Reduction: Reduced post-go-live incidents by [40%] compared to previous ERP rollouts through rigorous pre-launch testing.
Test Coverage: Expanded automated regression test coverage to [ 85%] of critical business processes, reducing manual testing effort by [ 30 hours/week].
Faster UAT Cycles: Streamlined user acceptance testing, cutting the average cycle time from [ 3 weeks to 10 days].
Stakeholder Confidence: Achieved a [95%] satisfaction score from business users on system readiness and usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QZentrum employed a structured yet agile project management methodology tailored to SAP testing engagements. They utilized [SAP Solution Manager / Azure DevOps] for task tracking, held weekly sprint planning and retrospective meetings, and maintained a transparent RAID log (Risks, Assumptions, Issues, Dependencies). Their dedicated project lead served as a single point of contact, ensuring clear escalation paths and accountability throughout the engagement.

What was your primary form of communication with QZentrum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set QZentrum apart was their strategic approach to quality governance—not just executing tests, but embedding quality into every phase of the SAP lifecycle. Their ability to translate complex technical requirements into clear, business-aligned test scenarios ensured that our Go-Live wasn't just 'functional,' but truly 'fit-for-purpose.' The proactive risk assessments and governance frameworks they introduced have become a blueprint for our future SAP initiatives.

Are there any areas for improvement or something QZentrum could have done differently?

Focus on Scalability & Resource Planning 
"Given QZentrum's lean team structure, scaling resources rapidly during peak phases required some advance coordination. Establishing a pre-agreed 'surge capacity' protocol for large-scale UAT cycles could further streamline future engagements. That said, they always delivered—this is more about optimizing for enterprise-scale projects."