Qltyexpert

BACKGROUND

Please describe your company and position.

I am the CEO of a FinTech Platform

Describe what your company does in a single sentence.

We are the preferred financial wellness partner for employers in Indonesia. Our powerful fintech platform is built to help millions of hardworking Indonesians take control of their financial lives with dignity. Our app provides member employees with Earned Wage Access (EWA), financial education, and other financial management tools to improve their long-term financial health responsibly. 
It also empowers employer partners with an enterprise-grade HR analytics platform to improve employee productivity, engagement, and retention by reducing financial stress for their workforce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qltyexpert to accomplish?

• To Improve the quality
• Automation

SOLUTION

How did you find Qltyexpert?

Upwork

Why did you select Qltyexpert over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Good CEO & Team

How many teammates from Qltyexpert were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a comprehensive assessment of our software application, covering various aspects: 

• Functional Testing: Thorough examination to ensure all features meet specified requirements. 
• Performance Testing: Evaluation of application responsiveness and speed under different conditions. 
• Compatibility Testing: Testing across multiple platforms, browsers, and devices for seamless user experience. 
• Security Testing: Identification and mitigation of potential vulnerabilities to enhance application security. 

Usability Testing: Assessment of user interface and overall user experience for usability improvements. 
Key Deliverables: 

• Comprehensive Test Reports: Detailed summaries of testing phases, including issue identification, severity, and resolution recommendations. 
• Performance Optimization Recommendations: Suggestions for optimizing software performance based on testing results. 
• Security Assessment Report: Findings from security testing with recommendations for enhanced security. 
• Compatibility Matrix: Detailed overview of software compatibility across different platforms, browsers, and devices. 
• Usability Feedback: Constructive feedback on the user interface and overall usability with suggestions for improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project demonstrated significant progress and success in several key areas: 

• Bug Resolution Rate: A notable decrease in the number of identified bugs and an increase in the resolution rate, indicating improved software stability. 
• Performance Metrics: Enhanced performance metrics, including faster response times and optimized speed, contributing to an improved user experience. 
• Compatibility Improvement: The compatibility matrix showcased expanded compatibility across various platforms, browsers, and devices, resulting in a broader user reach. 
• Security Strengthening: A reduction in identified vulnerabilities and successful implementation of security recommendations, fortifying the application against potential threats. 
• Usability Enhancement: Positive feedback from usability testing, coupled with implemented improvements, resulted in an enhanced user interface and overall user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management exhibited by the team was effective and responsive throughout the engagement. They adhered to a well-structured timeline and consistently delivered items on schedule. Communication channels were open and responsive, with the team promptly addressing our needs and queries. 
Their proactive approach and timely responses contributed to a smooth collaboration, ensuring that the project stayed on track and met our expectations. The team's commitment to delivering items on time and their responsiveness to our needs were key factors in the successful execution of the project.

What was your primary form of communication with Qltyexpert?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Qltyexpert was their comprehensive approach to software testing. They demonstrated a high level of expertise in various testing methodologies, including functional, performance, compatibility, security, and usability testing. This comprehensive scope showcased their commitment to delivering a thoroughly tested and robust software product. 
Furthermore, Qltyexpert's ability to provide detailed and actionable recommendations for performance optimization, security enhancements, and usability improvements was particularly noteworthy. This added value went beyond mere bug identification, showing a proactive commitment to enhancing the overall quality and user experience of our software. 
Overall, Qltyexpert's combination of expertise, thoroughness, and proactive problem-solving set them apart and contributed significantly to the success of the project.

Are there any areas for improvement or something Qltyexpert could have done differently?

No I found everything is fine