QAtronic

BACKGROUND

Please describe your company and position.

I am the Founder of a software company.

Describe what your company does in a single sentence.

Our company specializes in providing data, VoIP and security solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QAtronic to accomplish?

• Perform thorough testing to detect and address issues, ensuring the platform operates smoothly and securely.
• Implement structured data storage and retrieval systems to improve accessibility and organization.
• Develop a platform that integrates smoothly with existing tools and infrastructure to maintain workflow continuity.
• Build a flexible architecture that allows for future expansions and increased user loads without performance issues.

SOLUTION

How did you find QAtronic?

Online Search

Why did you select QAtronic over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from QAtronic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QAtronic was responsible for developing a custom internal platform and conducting comprehensive software testing. The scope of work included system architecture design, backend and frontend development, and integration with existing infrastructure to ensure seamless data flow. As part of the project, QAtronic implemented workflow automation features, optimized data management, and enhanced system security to improve overall efficiency and reliability. The testing phase involved functional, performance, and security testing to identify and resolve potential vulnerabilities, ensuring a stable and high-performing system. Key deliverables included a fully operational internal platform, a user-friendly interface, a detailed testing report, and post-launch support to address any emerging needs. Through this work, QAtronic provided our company with a robust, scalable, and efficient solution tailored to their business processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved several key outcomes that highlighted its success. The internal platform centralized operations, making workflows more structured and reducing dependency on manual processes. Rigorous testing helped eliminate critical software issues, resulting in a stable, secure, and efficient system with minimal disruptions. Employees adapted quickly to the new platform due to its intuitive design, which improved productivity and reduced the need for extensive training. Enhanced data structuring and retrieval mechanisms allowed for faster access to critical business information, supporting better decision-making. Additionally, automation features streamlined repetitive tasks, reducing errors and optimizing resource use. The project ultimately provided us with a future-ready, scalable solution that aligned with their operational goals and improved overall business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QAtronic demonstrated efficient and well-structured project management, ensuring that all deliverables were completed on schedule. The team maintained clear communication and transparency, providing regular progress updates and quickly addressing any concerns or adjustments needed throughout the development and testing phases. They were highly responsive to changing requirements, adapting their approach to align with business needs without compromising deadlines. Any challenges that arose were handled proactively, with quick problem-solving and minimal disruption to the timeline. Their ability to balance timely delivery with flexibility made collaboration smooth and ensured that the final solution met all expectations.

What was your primary form of communication with QAtronic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

QAtronic has a focused approach to problem-solving and a willingness to do whatever it takes to keep things running smoothly. Not only were they technically savvy, but they worked well with our team to make the entire process efficient. Their ability to anticipate and respond to issues before they became problems was impressive.

Are there any areas for improvement or something QAtronic could have done differently?

QAtronic could have improved by providing more detailed documentation during the development phase, which would have made it easier for the team to understand system functionalities and troubleshoot independently after launch. More frequent updates in the early stages would have also helped ensure better alignment with expectations and kept everyone on the same page. Despite this, their overall work was excellent, and these adjustments would have just further enhanced the experience.

BACKGROUND

Please describe your company and position.

I am the CTO

Describe what your company does in a single sentence.

Provides advanced CRM solutions to help businesses streamline operations, enhance customer relationships, and drive growth

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QAtronic to accomplish?

• Expand development capacity with skilled developers.
• Accelerate feature development and product delivery timelines.
• Ensure high-quality code and seamless platform performance.

SOLUTION

How did you find QAtronic?

Referral

Why did you select QAtronic over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from QAtronic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QAtronic provided outstaff development services with the following scope of work:

1. Development Services:
   • Augmented our team with experienced developers skilled in full-stack and backend development.
   • Contributed to the design, coding, and implementation of new CRM features.
   • Assisted in maintaining and optimizing existing platform functionalities.
2. Key Deliverables:
   • Feature Enhancements: Delivered new features to improve platform usability and efficiency.
   • Code Quality Assurance: Ensured high-quality, maintainable code through code reviews and adherence to best practices.
   • Bug Fixes & Optimization: Resolved platform bugs and improved overall performance and speed.
   • Integration Support: Provided support for third-party service integrations to expand platform capabilities.
   • Documentation: Supplied detailed technical documentation for all implemented features and updates.
3. Collaboration & Support:
   • Continuous collaboration with internal teams to align development progress with business goals.
   • Ongoing support for deployment and post-launch adjustments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from QAtronic’s outstaff development services for include:

1. Faster Feature Development:
   • Reduced time-to-market for new CRM features by 25%, accelerating product updates and releases.
2. Improved Platform Performance:
   • Enhanced platform loading speed and responsiveness, resulting in a 20% reduction in user-reported performance issues.
3. Bug Reduction:
   • Identified and resolved 95% of reported bugs, leading to a significant decrease in platform errors and crashes.
4. User Satisfaction:
   • Increased user retention and satisfaction rates due to a smoother, more reliable CRM experience.
5. Scalability Improvements:
   • Delivered scalable solutions that allowed the platform to handle a 30% increase in user activity without performance degradation.

These outcomes highlight QAtronic’s contributions to development efficiency and overall product quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QAtronic’s project management for was efficient and responsive:

1. Timely Delivery:
   • They consistently delivered milestones and key deliverables on schedule, meeting all agreed-upon timelines during the engagement.
2. Proactive Communication:
   • QAtronic was highly communicative and responsive, holding regular meetings and providing frequent progress updates to keep informed at every step.
3. Adaptability:
   • They quickly adapted to shifting priorities or evolving business needs, ensuring new requirements were integrated into the development process without delays.
4. Needs Responsiveness:
   • QAtronic responded promptly to requests, whether it was feature enhancements, bug fixes, or urgent support, ensuring all needs were addressed efficiently.

This combination of timely delivery, open communication, and flexibility ensured that project goals were met with a high level of satisfaction.

What was your primary form of communication with QAtronic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about QAtronic itheir combination of technical expertise and proactive communication. Their ability to consistently deliver high-quality code on time, while maintaining complete transparency and adaptability to evolving needs, set them apart. Additionally, their dedicated focus on quality assurance and attention to detail helped ensure a smooth and stable development process, making them a reliable partner for long-term collaboration.  

Are there any areas for improvement or something QAtronic could have done differently?

While QAtronic’s performance was highly commendable, one potential area for improvement could be further streamlining the onboarding process to get new team members up to speed more quickly. Additionally, incorporating more frequent post-sprint retrospectives could help identify minor issues earlier and enhance overall project efficiency. However, their responsiveness and adaptability throughout the project helped mitigate any potential challenges effectively.  

BACKGROUND

Please describe your company and position.

I am the CEO of a telecommunication equipment company

Describe what your company does in a single sentence.

E-commerce platform of telecommunication equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QAtronic to accomplish?

• Front-end testing
• Back-end testing
• A/B testing
• Manage our QA processes

SOLUTION

How did you find QAtronic?

Online Search

Why did you select QAtronic over others?

• Pricing fit our budget
• Good value for cost
• Experience

How many teammates from QAtronic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QAtronic delivers software testing services for our web platform, focused on telecommunications equipment. We focused on both manual testing and some automated testing to ensure the user's satisfaction with the platform's performance.

Key Deliverables.

QAtronic made a straightforward test plan designed for the platform, focusing on crucial parts like product list, shopping cart, money handling, and keeping user details.

Manual testing, the app's design, features, and speed on several types of internet tools.

Automated Testing: Implemented automation scripts using tools like Cypress and to streamline regression testing for ongoing updates.

Bug Reporting & Management: Identified and documented issues in a systematic way using ClickUp, ensuring clear communication with our development team for quick resolution.

Performance Testing: Verified the platform's ability to handle high traffic and ensured seamless operation under peak loads.

QAtronic paid close attention and gave useful advice that helped us make our website better and faster.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced Bug Rate: Thanks to QAtronic’s testing processes, the number of post-deployment critical bugs was reduced by 40% as compared to before.

Improved Platform Stability: Quality maintenance was achieved by QAtronic and resulted in 25% less downtime, ensuring that users received the platform’s services without interruption even during fully loaded periods.

Enhanced User Experience: Customer feedback points to a 20% rise in satisfaction, which was mainly connected to the improvement made in usability and functions of the platform.

Faster Development Cycles: QAtronic’s early issue detection processes decreased the productivity-sapping average bug resolution time by 30%. This meant more deadlines were adhered to.

Higher Conversion Rates: A 15% rise in purchases after the first three months of post-testing was observed due to improved streamlined functionality and flawless performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always in touch, completed all tasks on time, emailed a report every day, management is top notch.

What was your primary form of communication with QAtronic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very attentive to detail, some things were made a bonus, free of charge.

Are there any areas for improvement or something QAtronic could have done differently?

Office in the USA)

BACKGROUND

Please describe your company and position.

I am the Director of IT Department of a telecommunications company

Describe what your company does in a single sentence.

Our company specializing in providing telecommunications equipment and solutions for businesses and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QAtronic to accomplish?

• Streamline Operational Processes: Develop a custom CRM system to simplify company’s internal workflows, including sales and customer management, for greater productivity.
• Deliver High Software Quality: Conduct comprehensive software testing (manual and automated) to identify and resolve issues, providing a reliable and secure CRM system.
• Boost User Adoption: Create a user-friendly and intuitive interface to facilitate smooth implementation and increase employee satisfaction with the new system.

SOLUTION

How did you find QAtronic?

Online Search

Why did you select QAtronic over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from QAtronic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Custom Software Development

• Requirement Analysis: Conducted detailed meetings with our stakeholders to gather business requirements for the CRM system.
• System Architecture Design: Designed a scalable and modular CRM architecture that integrates seamlessly with existing systems.
• Feature Development: Built core CRM functionalities, including: 
  • Customer Management: Centralized customer database with advanced search and filtering capabilities.
  • Sales Pipeline Management: Visual dashboards to track and manage sales processes.
  • Task Automation: Automated notifications, reminders, and follow-ups to reduce manual effort.
  • Reporting and Analytics: Customizable reports for sales performance, customer behavior, and service metrics.
  • User Roles and Permissions: Role-based access control for security and user management.
• Integration: Integrated the CRM with third-party tools for email communication and data synchronization.
• User Interface: Developed a user-friendly interface that prioritizes simplicity, navigation ease, and accessibility.

2. Software Testing

• Test Planning: Developed a test strategy and detailed test plans to cover all CRM system functionalities.
• Manual Testing: Performed functional, UI/UX, and exploratory testing to identify usability and performance issues.
• Automated Testing: Implemented automation scripts for regression testing to ensure smooth updates and scalability.
• Performance Testing: Evaluated the system under load to ensure it handles high traffic and usage without performance degradation.
• Security Testing: Tested for vulnerabilities to protect sensitive business and customer data.
• Bug Resolution: Documented and tracked bugs using a structured ticketing system, ensuring timely resolution before the final rollout.
• User Acceptance Testing (UAT): Facilitated UAT with Dinstar’s team to validate the system’s readiness for production use.

Key Deliverables:

1. Custom CRM System: A fully developed, tested, and deployed CRM system tailored to company’s business processes.
2. Technical Documentation: Comprehensive user guides and technical documentation for system administration and usage.
3. Test Reports: Detailed reports of all testing phases, including test cases, results, and bug resolutions.
4. Training Sessions: Conducted user training sessions to familiarize Dinstar’s staff with the CRM system and best practices.

QAtronic’s work ensured that our company received a reliable, high-performance CRM system that aligned with their business needs, helping them streamline operations and strengthen customer relationship management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Operational Efficiency:
   • Reduced Manual Work: Automation of workflows and notifications allowed staff to focus on more strategic tasks.
   • Faster Data Retrieval: Centralized customer data sped up daily operations and improved response times.
2. Enhanced System Reliability:
   • Smooth Launch: Thorough testing ensured a bug-free rollout, with no significant issues post-deployment.
   • Consistent Uptime: The CRM system performed reliably with minimal downtime, ensuring seamless business operations.
3. Improved Sales and Customer Management:
   • Shortened Sales Cycle: The visual sales pipeline provided better insights into lead management, speeding up the sales process.
   • Better Data Accuracy: Improved validation features enhanced the accuracy of customer records.
4. High User Adoption and Satisfaction:
   • Positive User Feedback: Users reported high satisfaction with the CRM’s ease of use and functionality.
   • Full Department Adoption: Training and an intuitive interface led to complete adoption of the CRM across teams.

These outcomes demonstrate how QAtronic helped our company optimize their workflows, enhance data management, and improve overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management process was well-organized, with a strong emphasis on collaboration and meeting deadlines. QAtronic worked closely with the team to ensure all objectives were achieved on time.

• On-Time Delivery: QAtronic met all deadlines, delivering key features and components as scheduled, with no significant delays.
• Attentive to Needs: QAtronic quickly adapted to changing requirements and incorporated feedback to ensure alignment with business goals.
• Clear Communication: Regular meetings and progress reports facilitated smooth communication, ensuring expectations were consistently met.

Overall, QAtronic’s ability to deliver on time and respond quickly to needs ensured smooth project execution and successful completion.

What was your primary form of communication with QAtronic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What was truly unique about QAtronic was their exceptional problem-solving skills and their ability to tailor solutions to specific business needs. They didn’t just stick to the plan—they proactively suggested improvements, anticipating potential challenges and addressing them before they became issues. Their approach to customizing the CRM system and seamlessly integrating it with existing processes showcased their deep understanding of both technical and business requirements. 

Are there any areas for improvement or something QAtronic could have done differently?

One area where QAtronic could have improved was in the initial system testing phase, where more real-world scenario testing could have been incorporated earlier on to identify potential user interface challenges. Additionally, while the CRM system was intuitive, providing more personalized training sessions for different departments could have accelerated adoption and helped employees fully utilize the system’s features from day one. These enhancements would have fine-tuned the onboarding process and minimized any adjustment periods.