Puzzle HR

BACKGROUND

Please describe your company and position.

I am the HR of a booking services company.

Describe what your company does in a single sentence.

Mobile application software to book wellness and beauty appointments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Puzzle HR to accomplish?

• Create a Handbook
• Job Descriptions
• Document our processes
• Compliance Training
• Many more

SOLUTION

How did you find Puzzle HR?

Former US General Manager

Why did you select Puzzle HR over others?

I have no idea why they were selected we have a HR Team that was fully capable of handling it.

How many teammates from Puzzle HR were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Title: A Nightmare Experience with an Incompetent Consulting Firm How do I begin? Our encounter with this consulting firm has been nothing short of a disaster, marking it as the worst experience ever in our dealings with external partners. From the outset, it was clear they should never have been brought in, and their performance was an utter disappointment. The primary task we entrusted them with was updating our employee handbook, a crucial document for any organization. 

Shockingly, it took them a staggering five months to deliver, and when it finally arrived, it wasn't even accurate. The handbook spans a whopping 91 pages. They insisted on a separate CA Handbook and we only have two California employees, raised questions about their understanding of efficiency. Instead of creating separate addendums for state-specific information, they opted for a convoluted approach, wasting both our time and money. 

The firm seemed to forget a fundamental principle – that we were their clients, and they were supposed to work for us. The team exhibited condescension, rudeness, and a constant undermining of our HR team. This toxic dynamic reached a point where we were compelled to cease communication with them altogether. They consistently veered off course, focusing on tasks we hadn't requested, such as performance appraisal documents and time-off procedures already managed by our HRIS system. 

Despite our repeated reminders that the handbook was our top priority, the promised deadline was repeatedly pushed back, citing the personal schedule of their team member as an excuse. This unprofessional behavior is inexcusable, especially when considering the hefty $24,000 investment we made with them resulting in absolutely nothing of value. To add insult to injury, they refused to provide us with the training records for compliance training we had paid for. 

Their mishandling of the layoff process for our outside sales team reached a point where a disgruntled employee had to escalate the matter to our CEO. Fortunately, our HR team had to step in and correct the mistakes made by the consulting firm, salvaging the situation. 

In conclusion, this consulting firm not only failed to deliver on its promises but also exhibited a complete lack of professionalism, respect, and competence. Their services were not only a waste of our financial resources but also a drain on our time and energy. We strongly advise against engaging with this firm for any consulting needs, as their performance is a far cry from what any client should expect.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no useable outcomes we had to redo the handbook due to its inaccurate state-specific data and the sheer length it. Their unprofessional demeanor and behavior towards our team and their client was inexcusable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No they did not they focused on items we didn't request assistance with items already handled by our HRIS system.

What was your primary form of communication with Puzzle HR?

Virtual Meeting

What did you find most impressive or unique about this company?

Nothing at all. I've worked with many consulting firms in my 20 year career and have never seen a group so rude, condescending and undermining, not to mention no results.

Are there any areas for improvement or something Puzzle HR could have done differently?

Everything from top to bottom. You don't tell your client not to respond to emails.