Coming from the trailer dealership side, my Father and I founded PRIMO in 2012. Minnesota is typically ranked number 1 or 2 in aluminum trailer sales in the nation over the past 10 years so we are a leader when it comes to understanding what customers want in an aluminum trailer. As a dealer of over 20 product lines we understood what the customer wanted. We had so many customers ask for certain things yet all of our aluminum trailer suppliers WOULD NOT deliver due to cost and insensitivity to providing what the customers were asking for! So we decided to build OUR OWN brand of aluminum trailers to meet the desires of what our customers were asking for. Hence, PRIMO Trailers was born. We have grown quickly and have recently expanded PRIMO into a separate manufacturing facility in Phoenix AZ to keep up with ongoing business demands that have consumed our business and to allow PRIMO to grow into one of the nation’s leading manufacturers of aluminum utility trailers.
Our goal is to provide our customers with the best value in trailers. We feel that it is our primary job to know what products will give you the best value. That does not always mean manufacturing the cheapest trailer out on the market and selling you the cheapest trailer at a low price, although we have been told countless times that PRIMO trailers have the best prices around in comparison to other aluminum trailers! We take pride in the fact that we can produce a QUALITY aluminum trailer at an affordable price.
To maintain the highest quality products at the most affordable price.
To provide the best customer service possible.
To deliver the BEST VALUE possible to our customers.
A private buyer has hired Primo Trailer for vehicle haul services. They were tasked with the transportation of the client's truck.
Primo Trailer's poorly designed trailers can't accomplish the project's goals. The team's trailer bends when the client's truck is on it. The client states the team should redesign their trailers to haul heavy vehicles.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a self-employed private buyer
Describe what your company does in a single sentence.
Im a private buyer
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Primo Trailer to accomplish?
Haul a Jeep Wrangler JLU
SOLUTION
How did you find Primo Trailer?
CL
Why did you select Primo Trailer over others?
Pricing fit our budget
Describe the scope of work in detail. Please include a summary of key deliverables.
Haul Jeep JLU
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The trailer is poorly designed, my Jeep bent the trailer every place the tires touched, the ramp, the floor
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I picked up the trailer
What was your primary form of communication with Primo Trailer?
In-Person Meeting
What did you find most impressive or unique about this company?
Nothing, this is a junk trailer
Are there any areas for improvement or something Primo Trailer could have done differently?
Completely redesign the trailer to haul something heavy
RATINGS
1.0
"Good until I had to use the trailer"
Quality
1.0
Service & Deliverables
"I hauled my Jeep 15 miles on blacktop when I got home I realized the ramp and the floor was bent where the tires touched"
Schedule
5.0
On time / deadlines
"No deadlines"
Cost
1.0
Value / within estimates
"Not worth what I payed for it I m now reinforcing the floor with 3/4" plywood and the ramps with 4" 2x8"
Willing to Refer
0.5
NPS
"Zero I would not recommend this piece of junk to anyone
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