Pravila best

BACKGROUND

Please describe your company and position.

I am the Owner of NextDoorCoders (NDC)

Describe what your company does in a single sentence.

We are a web studio that develops e-commerce projects, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pravila best to accomplish?

• structuring customer information
• collecting all leads from all sources automatically in CRM
• control over lead processing
• automation of business processes

SOLUTION

How did you find Pravila best?

Referral

Why did you select Pravila best over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pravila best were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We analyzed the sales process in detail and automated routine processes: 

• task reminders for the manager
• sending automatic messages to the client
• auto-filling of documents
• calculations of client indicators by formula
• changing fields depending on the information already specified in the client card

We integrated with other systems that we also use: 

• advertising accounts
• social networks
• mail
• telephony

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• structured storage of information about clients
• quantitative indicators that were achieved: 
  • everything was achieved according to the goals
  • we put the client base in order
  • connected all advertising accounts
  • integrated with the site
  • connected mail and messengers
• acceleration of manager's work due to automatic calculations and auto-filling of documents

Describe their project management. Did they deliver items on time? How did they respond to your needs?

and we used scrum project management, that is, we communicated weekly and recorded the project progress

What was your primary form of communication with Pravila best?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• it was easy to find a common language
• we had a chat where any manager could contact and get help on CRM without delays
• They showed patience even with repetitive questions.

Are there any areas for improvement or something Pravila best could have done differently?

At the moment we can't find anything else that could be added.