PMD Solutions

BACKGROUND

Please describe your company and position.

I am the Founder of Lumetri Production

Describe what your company does in a single sentence.

Professional Video Production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PMD Solutions to accomplish?

• We hired PMD Solutions to integrate a seamless and efficient VPOS payment system on our website. Our goal was to provide our clients with a fast, user-friendly, and fee-free payment solution, streamlining the transaction process and improving overall convenience.

SOLUTION

How did you find PMD Solutions?

• Referral
• Other

Why did you select PMD Solutions over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from PMD Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PMD Solutions was responsible for the full integration of a VPOS payment system on our website. Their scope of work included setting up secure payment processing, ensuring compliance with banking regulations, and optimizing the user experience for seamless transactions. Key deliverables included the implementation of the payment gateway, testing for reliability and security, and providing technical support to ensure smooth functionality. They also guided us through the setup process and assisted with troubleshooting to guarantee a hassle-free payment experience for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The integration of the VPOS payment system significantly improved our payment process, making transactions faster and more convenient for our clients. The measurable outcomes include a fully operational, secure, and user-friendly payment gateway with no additional fees for our customers. Since the launch, we have successfully processed multiple transactions without issues, and our clients have praised the simplicity and efficiency of the system. Additionally, the automation of payments has reduced manual processing time and improved overall financial workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PMD Solutions demonstrated excellent project management throughout the integration process. They maintained clear and consistent communication, keeping us informed at every stage. The team was highly responsive to our needs, quickly addressing any questions or concerns we had. They adhered to the agreed-upon timeline and delivered all items on schedule. Even when minor adjustments were needed, they handled them efficiently without delays. Their professionalism and dedication made the entire process smooth and hassle-free.

What was your primary form of communication with PMD Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most about PMD Solutions was their commitment to efficiency and customer satisfaction. They not only provided a seamless VPOS integration but also took the time to ensure we fully understood the system and its benefits. Their proactive approach, quick problem-solving, and attention to detail made the process smooth and stress-free. Unlike many service providers, they went beyond just delivering a solution—they ensured it was optimized for our needs and future growth.

Are there any areas for improvement or something PMD Solutions could have done differently?

Overall, our experience with PMD Solutions was excellent, and they delivered exactly what we needed. 

BACKGROUND

Please describe your company and position.

I am the Partnership Lead of a marketing company

Describe what your company does in a single sentence.

afsas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PMD Solutions to accomplish?

• To optimize the CRO workflow
• Setup automations
• Increase the efficiency of the team and processes

SOLUTION

How did you find PMD Solutions?

Clutch Site

Why did you select PMD Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from PMD Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Conversion Rate Optimization
PMD Solution refined our lead management process by analyzing our existing workflows, identifying bottlenecks, and implementing data-driven improvements. This led to:

A higher conversion rate through better nurturing sequences and targeted communication.
Personalized automation that engages leads at the right time with the right messaging.
Improved lead segmentation, ensuring our sales team focuses on high-intent prospects.

2. Automation Setup & Workflow Enhancement
By configuring and streamlining HubSpot’s automation features, PMD Solution reduced manual effort and improved efficiency. This included:

Automated follow-ups and reminders, reducing response time and increasing engagement.
Lead scoring integration, ensuring sales prioritization based on behavior and interaction.
CRM data synchronization, keeping records updated and minimizing manual data entry.

3. Efficiency & Process OptimizationTheir expertise helped eliminate redundancies, allowing us to scale our marketing and sales efforts more effectively. Key outcomes include:

Faster sales cycle, as automation reduced unnecessary back-and-forth communication.
Improved team productivity, enabling the team to focus on strategy and high-value tasks.
Better reporting & insights, providing data-driven decision-making for continuous improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion Rate Optimization

14% increase in conversion rate.
21% faster lead response time.
11% higher email open and click-through rates.

Automation & Workflow Enhancement

36% reduction in manual tasks.
Lead scoring implemented, boosting sales efficiency.
Automated follow-ups increased engagement by 21%.

Efficiency & Process Optimization

Sales cycle shortened by 20%.
Team productivity up by 23%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On-time delivery with clear milestones.
Highly responsive, quickly addressing our needs.
Proactive and adaptive, ensuring smooth execution.

What was your primary form of communication with PMD Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep Expertise – Their in-depth knowledge of HubSpot automation delivered measurable improvements.
Proactive Approach – Anticipated challenges and provided solutions before issues arose.
Customization & Flexibility – Tailored automation to our specific needs, not just generic solutions.
Strong Communication – Kept us informed with regular updates and clear reporting.

Are there any areas for improvement or something PMD Solutions could have done differently?

More Detailed Documentation – While the implementation was smooth, more comprehensive guides or SOPs could have helped with internal adoption.
Post-Implementation Support – A longer support period or follow-up sessions would have ensured seamless transition and troubleshooting.
More Custom Reporting Features – While reporting improved, additional tailored dashboards for specific KPIs could enhance decision-making.
Overall, their work was excellent, but these refinements could make the experience even better.

BACKGROUND

Please describe your company and position.

I am the Founder of ARI Literary Agency

Describe what your company does in a single sentence.

Literary agency representing Armenian writers worldwide and foreign publishers and agents in Armenia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PMD Solutions to accomplish?

• Creation of a rights management system

SOLUTION

How did you find PMD Solutions?

I met them at a book event and they requested a meeting to introduce themselves and their work

Why did you select PMD Solutions over others?

• Pricing fit our budget
• Good value for cost
• young women entrepreneurs

How many teammates from PMD Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of a personalized rights management system for literary agencies and publishing houses to follow-up with contracts conditions and deadlines, sales reports and calculation of royalties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well functioning online rights management database.

Good relations with the company and plans to further develop the system based on additional needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Perfect project management, timely communication and response to the needs and changes needed.

What was your primary form of communication with PMD Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The young age of the founders and they were willing to go into a new field to create the system.  

Are there any areas for improvement or something PMD Solutions could have done differently?

PMD Solutions is a growing company which needs more experience in different field of work to improve.