Peoplei

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Heritage Luxury Suites

Describe what your company does in a single sentence.

Heritage Luxury Suites offers an exceptional blend of comfort, privacy, and elegance  the perfect home-away-from-home experience in the heart of Lahore

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Peoplei to accomplish?

• Organization & Employee
• Performance Management
• Compensation & Benefits

SOLUTION

How did you find Peoplei?

Referral

Why did you select Peoplei over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Peoplei were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Organization & Employee Performance Management
Scope:

Develop and implement a performance management framework aligned with organizational goals.
Establish KPIs, OKRs, and appraisal methods for departments and individual employees.
Introduce regular feedback cycles (quarterly/bi-annual), performance reviews, and development plans.
Train line managers and supervisors on evaluation, coaching, and feedback methods.
Key Deliverables:

Performance Management Policy & Framework
Job Descriptions with measurable KPIs
Performance Review Templates & Calendar
Employee Development Plans
Training sessions for managers on performance evaluation
 
2. Compensation & Benefits
Scope:

Design a competitive salary structure benchmarked with industry standards.
Develop internal equity and pay grading systems.
Evaluate and design benefits packages (medical, insurance, allowances, retirement plans).
Introduce incentive plans tied to performance and business outcomes.
Key Deliverables:

Compensation Structure & Salary Bands
Market Benchmarking Report
Benefits Plan Overview & Cost Analysis
Employee Incentive Schemes
Salary Review & Adjustment Guidelines
 
3. HR Services
Scope:

Deliver end-to-end HR operations support including onboarding, documentation, and compliance.
Set up HRIS or digital tools for employee records, leave, and attendance management.
Develop HR policies and employee handbook.
Provide grievance handling and employee relations support.
Key Deliverables:

Standardized Onboarding & Exit Process
HR Policy Manual & Employee Handbook
HRIS Configuration & Implementation Plan
Grievance Handling SOPs
Leave & Attendance Management Framework

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Organization & Employee Performance Management
90%+ completion rate of performance appraisals across all departments within the review cycle.
40% increase in manager-employee feedback interactions post-training sessions.
25% improvement in employee productivity (measured via KPIs/OKRs).
Reduction in turnover of top-performing employees by 15% year-over-year.
100% alignment of employee KPIs with department and company goals (validated through audit).
 
2. Compensation & Benefits
Implementation of a new pay structure resulting in a 20% improvement in internal pay equity scores (via employee satisfaction surveys).
10–15% reduction in payroll discrepancies/errors through automation and clear grading.
Increased employee satisfaction scores on compensation and benefits by 30%, as measured in engagement surveys.
Benchmark analysis completed and adopted, bringing 85% of roles in line with market standards.
Uptake in benefits usage by 35%, indicating relevance and attractiveness of updated packages.
 
3. HR Services
HRIS implementation completion with 100% employee data digitized and accessible.
50% faster onboarding process, reducing average onboarding time from 10 to 5 business days.
Reduction in HR operational issues (e.g., payroll delays, leave errors) by 60%.
85%+ positive feedback from new hires on onboarding experience.
Full compliance with local labor laws and audit-readiness for HR documentation (zero non-compliance issues)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed with a high level of professionalism and structure. A clear timeline and milestones were established at the outset, and the team adhered to them consistently. All key deliverables were submitted on or before the agreed deadlines, reflecting strong planning and execution.

Communication throughout the project was proactive and transparent. The team maintained regular check-ins, shared progress updates, and quickly adapted to evolving needs or changes in scope. When feedback was provided or adjustments were requested, they responded promptly and incorporated revisions without delay or resistance.

Their responsiveness and attention to detail significantly contributed to the project’s overall success. The ability to stay agile while maintaining control over timelines and quality standards demonstrated excellent project management discipline.

What was your primary form of communication with Peoplei?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most about the company was their strategic mindset combined with hands-on execution. They demonstrated a deep understanding of both organizational dynamics and employee psychology, allowing them to craft HR solutions that were not only effective but also tailored to our culture and business goals.

Their ability to balance structure with flexibility adapting quickly without compromising quality was unique. Additionally, their commitment to data-driven decisions, timely delivery, and continuous improvement sets them apart from others in the industry.

Their team didn’t just “complete tasks”; they added value at every stage, offering insights that helped us make better decisions and drive lasting impact.

Are there any areas for improvement or something Peoplei could have done differently?

Overall, the experience was great! A few small improvements could make it even better like adding follow-up check-ins, customizing reports a bit more to our context, offering extra support with integrations, and including a few more training sessions to help teams adjust smoothly.