Paramyter Tech

BACKGROUND

Please describe your company and position.

I am the former Senior Power system analyst of Landis Gyr

Describe what your company does in a single sentence.

Build software for electric utilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paramyter Tech to accomplish?

• Automate some business process to increase production

SOLUTION

How did you find Paramyter Tech?

Online Search

Why did you select Paramyter Tech over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivery of a custom business automation workflow to integrate data from multiple business functions and build dashboards designed to get deeper insights into business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery within timeline and budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were delighted with Paramyter Tech’s work quality and skilled team. They delivered within timelines and budget to ensure a solid project management experience.

What was your primary form of communication with Paramyter Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality they provided for the pricing was impressive

Are there any areas for improvement or something Paramyter Tech could have done differently?

They could’ve provided more frequent progress updates

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Third Pillar Business Applications Inc

Describe what your company does in a single sentence.

Third Pillar Business Applications Inc is a Technology company specializing in Salesforce CRM, Data Governance, and Artificial Intelligence Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paramyter Tech to accomplish?

Implementation of Salesforce and Vlocity for a Telecommunications Client

SOLUTION

How did you find Paramyter Tech?

Referral

Why did you select Paramyter Tech over others?

Pricing fit our budget

How many teammates from Paramyter Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Configure Salesforce and Vlocity based on Business Requirements defined with client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On Schedule and on budget delivery Negligible errors during User Acceptance Testing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Paramyter Tech's project team delivered high-quality work in a timely manner.

What was your primary form of communication with Paramyter Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

Paramyter has multi skilled Consultants

Are there any areas for improvement or something Paramyter Tech could have done differently?

Volume pricing options

BACKGROUND

Please describe your company and position.

I am the Associate - Strategy & Business Expansion of Tyroo

Describe what your company does in a single sentence.

We are an APAC focus Ad-Tech Platform with numerous publisher partnerships and a SAAS platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paramyter Tech to accomplish?

• Salesforce Bug Removal
• Optimisation of SF through various initiative like Web2Lead

SOLUTION

How did you find Paramyter Tech?

Referral

Why did you select Paramyter Tech over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Paramyter Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Paramyter helped us with Salesforce Optimisation, bug removal and various other tasks. We have been in touch with them for our every small and big requirement that we entail.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The bugs in SF were removed and even the team helped when a task was in priority.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they're proactive from a project management perspective and deliver our needs on time.

What was your primary form of communication with Paramyter Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

yes

Are there any areas for improvement or something Paramyter Tech could have done differently?

No. They were very well with the work they have done.

BACKGROUND

Please describe your company and position.

I am the COO of New York Life Insurance

Describe what your company does in a single sentence.

New York Life Insurance is a reputable insurance company offering a range of life insurance and financial products to help individuals and families secure their financial futures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paramyter Tech to accomplish?

• Salesforce Customisations
• Salesforce Service Cloud
• Salesforce Marketing Cloud

SOLUTION

How did you find Paramyter Tech?

Referral

Why did you select Paramyter Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Paramyter Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Initial Assessment: Paramyter Tech conducts a thorough evaluation of our current business processes, CRM requirements, and objectives. 
• Requirement Gathering: They collaborate closely with us to gather detailed requirements for Salesforce implementation, including specific needs for Sales, Service, and Marketing Cloud functionalities. 
• Solution Design: Paramyter Tech designs a tailored Salesforce solution aligned with our business goals, which may include custom development to meet unique requirements. 
• Salesforce Configuration: They configure and customize Salesforce to meet our specific needs, including setting up user profiles, workflows, data structures, and integrations. 
• Data Migration: Planning and executing the migration of existing data into Salesforce, ensuring data accuracy and integrity during the transition. 
• Custom Development: If required, Paramyter Tech develops and implements custom Salesforce solutions or applications to address unique business needs and enhance system functionality. 
• Testing: They rigorously test the Salesforce implementation to identify and resolve any issues or discrepancies, ensuring a smooth and error-free deployment. 
• Training and User Adoption: Providing training sessions to ensure our team can effectively utilize the Salesforce platform, promoting user adoption and proficiency. 
• Go-Live Support: Assisting us during the transition to the new Salesforce system, offering support to address any immediate concerns or issues. 
• Ongoing Support and Maintenance: Offering post-implementation support to address system updates, enhancements, and troubleshooting, as well as providing guidance on best practices for utilizing Salesforce.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in Sales Efficiency: Percentage reduction in manual data entry and administrative tasks. Decrease in sales cycle duration. Increase in the number of leads converted to opportunities. 
• Improved Customer Service: Reduction in customer service response times. An increase in customer satisfaction scores or Net Promoter Score (NPS). A decrease in the number of customer complaints. 
• Enhanced Marketing Effectiveness: An increase in marketing campaign ROI. Growth in the number of qualified leads generated. An improvement in email open and click-through rates. 
• Data Accuracy and Integrity: Percentage increase in data accuracy. Reduction in data entry errors. Fewer instances of duplicate records in the database. 
• User Adoption: Percentage of users actively using the Salesforce platform. User feedback and satisfaction scores. Decrease in the time required for new employees to become proficient in Salesforce. 
• Data Migration Success: Percentage of data successfully migrated without errors. Timeliness of data migration, meeting scheduled milestones. Data completeness and quality post-migration. 
• Custom Development Impact: Number of custom applications or features implemented. User feedback on the effectiveness of custom solutions. Reduction in manual work due to custom automation. 
• System Reliability and Performance: Minimal system downtime or disruptions after deployment. Consistent system response times within acceptable limits. Fewer reported system issues or errors. 
• Cost Savings and ROI: Reduction in operational costs related to the Salesforce implementation. Calculated return on investment (ROI) based on increased sales, reduced expenses, or other relevant metrics. Comparison of actual project costs to the budgeted amount. 
• Compliance and Security: Adherence to data security and compliance standards. Reduction in security incidents or breaches. Completion of necessary compliance documentation and audits. 
• User Training and Knowledge Transfer: Assessment of user proficiency before and after training. Number of training sessions conducted and their effectiveness. User-generated documentation or knowledge base contributions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Paramyter Tech's project management was effective. They consistently delivered items on time, and their responsiveness to our needs was prompt and proactive, ensuring a smooth and successful Salesforce implementation.

What was your primary form of communication with Paramyter Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with Paramyter Tech's exceptional ability to tailor Salesforce solutions to our specific needs and their commitment to ensuring user adoption stood out as most impressive.

Are there any areas for improvement or something Paramyter Tech could have done differently?

Since they are a growing organisation, so they don't maintain a huge pool of consultants available on their bench.