Pacific West Business Properties

BACKGROUND

Introduce your business and what you do there?

An executive at a small business

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pacific West Business Properties?

We needed someone to help us with our property management and with dealing with the landlord.

SOLUTION

What was the scope of their involvement?

Pacific West acts as the intermediary between the landlord and us. They negotiate lease terms, relay messages, give us advice, and more. They’re currently working to finalize the paperwork for lease renewal.

What is the team composition?

We have one point of contact assigned to us.

How did you come to work with Pacific West Business Properties?

The landlord hired them.

How much have you invested with them?

We don’t pay Pacific West; the landlord does.

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

How did Pacific West Business Properties address the challenges that arose? 

Pacific West is more concerned with taking care of the landlord than of us as the tenant. As we approached the end of our lease, we tried to talk to them about renewing it, but it was difficult to get details and insight into the landlord’s thoughts. However, we’re satisfied with the verbal agreement that we reached.

How did Pacific West Business Properties perform from a project management standpoint?

Pacific West doesn’t feel very available since only one person can talk to us and answer our questions. If I call them and that person isn’t there, nobody else seems to know what’s going on, and I have to wait for this person to call us back. Additionally, getting our lease officially renewed has been a tiresome process; we’re still working on it.

Is there anything that the vendor did well or that you would consider a strength?

Pacific West gave us some advice and shared some background about the landlord.

Are there any areas they could improve?

Pacific West’s communication could be stronger, and they could be more proactive towards dealing with the landlord for us. They could also give us suggestions on improving the terms and conditions for us as the tenants. It is quite obvious that they prioritize the landlord’s needs and desires over ours.

Do you have any advice for potential customers?

Ask them to be proactive, and work to get an agreement executed as early as possible. If you aren’t paying them directly, know and understand that they are working for the landlord.