Ostley

BACKGROUND

Please describe your company and position.

I am the Legal Practitioner Director of Telemon Lawyers

Describe what your company does in a single sentence.

Boutique law practice serving Sydney's North Shore and surrounds

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ostley to accomplish?

• Building an app to replace the firm's largely manual and/or excel dominated process for conveyancing.
• Give every task its own clear statuses. In the spreadsheet, "Sent" and "Not applicable" each meant several things, so staff couldn't tell work that hadn't started from work waiting on the other side.
• Put settlement dates, transfer-duty deadlines and settlement-blocking tasks in front of the team every morning, ranked by what's at stake, with a full audit log of who changed what and when.

SOLUTION

How did you find Ostley?

Referral

Why did you select Ostley over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Ostley were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Understanding business processes and implementing a data centric system to allow for multiple users in a secure environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Live on real client matters within a few weeks of project commencement.

Staff change requests go from message to production in about 10 to 12 minutes (tracked in the project's workflow log). 47 changes shipped in the first two months.

Cleaner data from day one: 125 task entries that didn't match a real status were fixed on import, and 94 ambiguous "Sent" rows were moved to the correct status.

No AI running costs. Built with AI, runs as ordinary software on Sydney-region hosting with an Australian database.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was responsive, incredible capable in delivering what was asked, and super pleasant to deal with, while offering valuable insights and advice. 

What was your primary form of communication with Ostley?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their adaptability, flexibility, and commitment to delivery.

Are there any areas for improvement or something Ostley could have done differently?

Reach out for further upselling options!