Osiflow Global Creative Agency

BACKGROUND

Please describe your company and position.

 I am the Director of a cleaning services company 

Describe what your company does in a single sentence.

Mechanized Cleaning Services - Industrial Commercial & Residential

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osiflow Global Creative Agency to accomplish?

• Streamline booking end-to-end across website + app to cut time-to-book, reduce friction in quote→booking, and lift install→first booking conversion with clearer steps, fewer fields, and better guidance.
• Improve retention + reduce support load by making scheduling, rescheduling, and payments easier to understand and manage—driving more repeat customers (30–60 days) and fewer tickets from confusion or failed actions.

SOLUTION

How did you find Osiflow Global Creative Agency?

Online Search

Why did you select Osiflow Global Creative Agency over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Osiflow Global Creative Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Defined brand direction and built the full visual identity (logo refinements, color/typography, grid, iconography, imagery rules). Redesigned the marketing website IA + key conversion flows (quote, booking, contact). Designed the customer app flows (onboarding, booking, scheduling, payments, service tracking, support). Delivered a component library + design tokens and handoff specs.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

+33% faster time-to-booking (from 4m 40s → 3m 08s)
-40% reduction in drop-offs in the quote flow
+29% increase in returning customers (30–60 day window)
App conversion +24% (install → first booking)
Support tickets -35% related to rescheduling/payment confusion
Truly amazing response of new brand identity in the industry

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Osiflow’s project management was genuinely amazing. They were super structured, shared clear timelines and weekly updates, and delivered everything on time (often earlier). Whenever we had feedback or urgent changes, they responded quickly, adapted without drama, and made us feel fully supported throughout. Loved working with Shreshth & his team

What was your primary form of communication with Osiflow Global Creative Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quick understnding of our requirement, timely quality delivery and world class designs.

Are there any areas for improvement or something Osiflow Global Creative Agency could have done differently?

Can have more frequent calls.