What evidence can you share that demonstrates the impact of the engagement?
I have nothing but positive reports from the churches about how easy the sites are to manage and update. The help they get from our rep and the technicians has been great. The sites allow the churches to present themselves in a very professional manner. Visitors to the churches’ sites can essentially walk through the church without having to meet someone in-person. One church on the East Coast, for example, saw donations go up by 500% after launching the site.
OneEach Technologies also offers the template-based sites on a sliding price scale based on church size since our churches range in size from 20-30 people to thousands. Churches can also make monthly payments instead of paying for the whole year of hosting up front. We also have churches that don’t have credit cards and they’ve helped them by setting up ACH transfers for payments. They do everything they can to help everybody get these websites up and running.
The partnership has been a huge success—so much so that we’ve also started working with them on the convention this year. We switched from the previous company we had worked with because we knew OneEach Technologies would be more responsive. Something that took us 2–3 days to get a response from the previous company was completed in two hours by the OneEach Technologies team.
How did OneEach Technologies perform from a project management standpoint?
We communicate via email and phone. We try to start by writing out problems or requests via email, which our rep can send on to the technical team. It generally results in a quicker fix. If we have to call and our rep has to write up the issues herself, it takes a little longer for the techs to start working on it.
They’re very responsive and our rep has been fantastic. All of our churches have her phone number and can call her whenever they need to and ask whatever kind of questions they have. When we launch a group of churches, she’s always on the welcome call to troubleshoot.
What did you find most impressive about them?
They realize that not everybody is tech savvy. They’re patient and compassionate with our churches who generally don't have a technical person on staff. They have a minister or church administrator that doesn't know anything about a website. Our rep constantly delivers demos and training classes to help them.
Are there any areas they could improve?
Sometimes the techs get impatient with the churches, whose staff don’t have a technical understanding. The techs are so deeply involved in the system but our colleagues need the techs to speak to them in layman’s terms.
Do you have any advice for potential customers?
When our churches are going to transition to the new site, I tell them to go through their existing site and delete anything irrelevant or unnecessary. It’s an easier process when they’ve already cleaned out pages and information they don’t want on the new site—and it saves them money.
The online form made life easier for everyone involved. OneEach's work makes the nonprofit's employees' jobs easier, as they are always quick to respond to tickets and schedule phone calls if needed.