OmniLegion Technologies

OmniLegion Technologies is a customer experience and contact center solutions company.  We provide the following to our customers:

Contact Center Engineering – Our Cisco and Avaya Engineers are seasoned vets with many certifications and can do deployments, upgrades, management and maintenance across the Cisco portfolio.  Use them for projects or just to augment your team as needed.  You can leverage the team as your personal CX experts on demand.  Reach out for more information and we’ll see how we can support you going forward.  

Amazon Connect Deployment and Managed Services – Leverage our teams to improve your user experience through cross-channel content strategy.  We partner with the best in the market to deliver dynamic interactions for customers and are experts in deploying Amazon Connect with a focus on creating intelligent interactions across all channels.

Contact Center as a Service (CCaaS) – We evaluate your current state, identify solutions that best meet your needs and evaluate them together from the same side of the table.  Our number one goal is to deploy you the best solution for your organization.  Some of the solutions include Amazon Connect, Genesys, Five9, talkdesk, RingCentral, Sharpen, ujet and many more.  

Chatbots/AI – We leverage AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization to deploy first class self-service solutions using AWS and other chat partners as needed to make your vision a reality.

Managed Security - We dive in and understand your security posture and what you are trying to accomplish and then  bring you the best options given your situation.

Internet of Things (IoT) - We are big believers in IoT and how it can change the way we do business.  We define the use case, identify the right sensors and build out a platform that allows you to drive real value to your customers.