OmiSoft

BACKGROUND

Please describe your company and position.

I am the CMO of Uinno

Describe what your company does in a single sentence.

Software development agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

At Uinno, we had a client in the Travel and Hospitality sector who required Generative AI-powered chatbot. Our goal was to find a trusted AI development partner to help us deliver this solution. We hired Omisoft to help us build chatbot, which could offer real-time, personalized interactions, and streamline bookings.

SOLUTION

How did you find OmiSoft?

Upwork

Why did you select OmiSoft over others?

• High ratings
• Close to my geographic location
• Good value for cost
• strong expertise in generative AI

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OmiSoft was responsible for designing and developing the chatbot. This included:

• Natural Language Processing (NLP) integration to handle various languages
• Training the AI with travel-specific data to provide context-aware recommendations.
• Developing a dynamic user interface with intuitive interaction points.
• Full integration with travel management systems, allowing real-time updates on flights, and hotel bookings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key measurable outcomes included: 80% reduction in customer service response times and 14% increase in bookings made through the chatbot. Also the system demonstrated 99.8% uptime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OmiSoft demonstrated excellent project management  throughout the project. They consistently met deadlines and proactively communicated any changes or challenges.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their expertise in AI development combined with their ability to adapt to the nuances of the travel industry.

Are there any areas for improvement or something OmiSoft could have done differently?

Everything was great! OmiSoft delivered exceptional results, maintained effective communication, and met all deadlines. We have no areas for improvement to note.

BACKGROUND

Please describe your company and position.

I am the CMO of BelVG

Describe what your company does in a single sentence.

We help small businesses increase their e-commerce revenue via Ecommerce development and design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• We hired OmiSoft to develop and implement a ChatGPT-powered AI shopping assistant for our client’s store.
• Our main objectives were to enhance customer engagement, provide personalized product recommendations, offer 24/7 customer support, and ultimately increase sales.

SOLUTION

How did you find OmiSoft?

Upwork

Why did you select OmiSoft over others?

Their expertise in AI and ML, and a strong portfolio of successful projects in the e-commerce sector

How many teammates from OmiSoft were assigned to this project?

2 AI/ML Specialists, 2 Software Engineers,1 UI/UX Designer

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included:

• understanding business needs and customer behavior, creating the AI model, and designing a user-friendly chat interface;
• connecting the chatbot to the store and customizing the chatbot’s responses and appearance to reflect the brand;
• testing to ensure the chatbot handles various customer queries effectively and training the chatbot to improve the accuracy and relevance of responses;
• launching the chatbot on the website and providing ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since deploying the chatbot, our client has seen a 20% increase in sales, a 35% boost in customer interaction rates on our website, and a significant improvement in support efficiency, reducing response times from 24 hours to instant. In addition, customer feedback has been positive, emphasizing the improved shopping experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, we used the Jira board for project management,  and regular communication via Slack kept us connected and informed. Weekly team meetings were held to review updates made during the week. OmiSoft also provided bi-weekly status reports. They maintained open lines of communication and kept us updated consistently.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about OmiSoft was their deep understanding of artificial intelligence technology and ability to tailor solutions to the budget and needs.

Are there any areas for improvement or something OmiSoft could have done differently?

OmiSoft exceeded expectations. We recommend their services to anyone looking to expand their e-commerce capabilities.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Umbrelly.cloud

Describe what your company does in a single sentence.

Umbrelly delivers AWS savings with no commitments in just a few clicks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• We hired Omisoft to assist in developing an AI-powered cloud optimization solution for one of our key clients.
• We aimed to improve our AWS cost optimization services with AI features to provide more accurate usage predictions, automate savings recommendations, and track cost reductions more effectively.

SOLUTION

How did you find OmiSoft?

Upwork

Why did you select OmiSoft over others?

High ratings

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing the AI solution customized to the client's requirements. They developed and trained ML models to predict AWS usage patterns and automate cost-saving recommendations. The key deliverables were

• a fully integrated AI module
• detailed documentation
• ongoing support to ensure optimal performance and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This solution helped to achieve the following results:

• a 15% reduction in AWS costs
• a 20% improvement in usage prediction accuracy
• an 18% increase in operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Omisoft's project management was excellent. They delivered all project milestones on time, communicated effectively, and were highly responsive to any changes or additional requests.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by Omisoft's deep expertise in AI and cloud optimization. However, their commitment to collaboration and clear communication throughout the project stood out the most.  

Are there any areas for improvement or something OmiSoft could have done differently?

We couldn’t identify any major areas for improvement. Their attention to detail and project management were commendable.

BACKGROUND

Please describe your company and position.

I am the Owner of Osmium

Describe what your company does in a single sentence.

We are an outstaff company and specialize in providing high-quality IT solutions, focusing on quality assurance and programming languages such as React, TS, Angular, Node, Unity game development, PHP, Python, and Java.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• Develop a decentralized exchange (DEX)
• Enable secure and efficient cryptocurrency trading on platform
• Share web3 and blockchain experience

SOLUTION

How did you find OmiSoft?

Online Search

Why did you select OmiSoft over others?

• High ratings
• Company values aligned
• Extensive experience in blockchain technology, impressive portfolio, reputation

How many teammates from OmiSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included developing a:

• decentralized exchange platform with a user-friendly interface,
• creating secure smart contracts for transactions,
• integrating advanced trading features, and conducting thorough security audits.

Key deliverables included:

• DEX platform
• secure smart contracts
• detailed security audit report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in:

• a DEX platform with high user adoption
• increased trading volume
• enhanced security with no reported breaches.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Omisoft’s project management was excellent, delivering all items on time and responding promptly to our needs. Their agile methodology and proactive communication ensured smooth progress throughout the project.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team demonstrated exceptional skill in integrating complex blockchain technologies while maintaining a focus on user experience and security.

Are there any areas for improvement or something OmiSoft could have done differently?

The project was great and we don’t have any significant complaints. Omisoft delivered exceptional results, and their expertise and professionalism were evident throughout the process.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Spendbase

Describe what your company does in a single sentence.

Cut software expenses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• The specific goal was to implement an AI-powered object recognition feature within the client’s online store app. This feature would enable users to search for products using images, significantly improving the shopping experience. Ultimately, our main objectives were to streamline product discovery, boost sales, and enhance user engagement within our app

SOLUTION

How did you find OmiSoft?

Online Search

Why did you select OmiSoft over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included training an AI model to recognize objects in product images, allowing users to search for items simply by snapping pictures. This included:

• Collecting product image data
• Training the AI model
• Integrating it into the app
• Ensuring everything worked smoothly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The time users spend searching for products has plummeted by an estimated 40%. 
• The percentage of users who initiate a search and ultimately purchase has climbed by a promising 15%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• OmiSoft kept to the agreed schedule every week
• They provided timely information during the week
• They maintained open communication channels
• They responded to our inquiries and requests
• They provided regular bi-weekly reports, contributing to a successful project

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

OmiSoft impressed us in two ways:

1. OmiSoft provides deep expertise in AI and unwavering support throughout the project. 
2. Their team quickly took the time to understand our project, goals, and budget, and offered an efficient development. 

Their focus on efficiency and delivering the desired results made OmiSoft the perfect partner for our project.

Are there any areas for improvement or something OmiSoft could have done differently?

Overall, our company is satisfied with its collaboration with OmiSoft. They went above and beyond to ensure our satisfaction.

BACKGROUND

Please describe your company and position.

I am the recruiter of InAppo

Describe what your company does in a single sentence.

InAppo is a globally oriented company with Flutter and FlutterFlow developers. We provide mobile development from scratch as well as the support of the existing project and outstaffing services. So far we've successfully developed, delivered, and published Flutter applications with excellent ratings and happy users. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• The specific goals of hiring OmiSoft were to enhance user engagement, improve customer satisfaction, and streamline support services within the app ecosystem. We tasked OmiSoft with developing an AI chatbot capable of providing personalized recommendations, answering FAQs, assisting with app navigation, and handling basic customer support inquiries.

SOLUTION

How did you find OmiSoft?

UpWork

Why did you select OmiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included the implementation of advanced natural language processing algorithms, seamless integration with the existing system architecture of our app, and versatile deployment across various platforms including iOS, Android, and web browsers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the implementation of our AI chatbot within our mobile application, user engagement increased by 30%, leading to a 20% rise in customer satisfaction ratings. Additionally, our customer support team experienced a 40% reduction in query response time, resulting in improved operational efficiency and cost savings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the project, we used the Jira board for effortless project management. To ensure that all members were up-to-date on project progress, all updates made throughout the week were discussed and reviewed in weekly team meetings. We communicated regularly via Slack and kept each other in the loop. OmiSoft excelled in agile methodology. They also provided bi-weekly status reports and future ideas. They were receptive to feedback and kept us updated so we were impressed with the result.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about OmiSoft was their ability to deliver top-notch AI development within our budget. Their expertise in programming languages and NLP ensured a successful chatbot implementation.

Are there any areas for improvement or something OmiSoft could have done differently?

We're satisfied with our partnership and discern no areas for improvement or actions OmiSoft could have taken differently. 

BACKGROUND

Please describe your company and position.

I am the Project Manager of a serverless applications company

Describe what your company does in a single sentence.

We are specializing in serverless applications using AWS and the Serverless Framework

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• Our main objective was to design and develop a white-label Ethereum wallet for one of our customers. Some key requirements were secure key management, cross-platform compatibility, and ERC-20 token support.

SOLUTION

How did you find OmiSoft?

Referral

Why did you select OmiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our objectives were to create a secure account management system with private key storage and secure transactions, as well as a user-friendly interface with secure user authentication. We asked for state-of-the-art security protocols, a multi-layered security framework, and advanced authentication mechanisms to meet the highest standards of security and usability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has shown significant progress and success in achieving its goals of creating a secure, user-friendly, and highly secure application. In terms of secure account management, the application has an impressive track record, with less than 1% of user accounts reported as compromised. In addition, the app has successfully completed all security audits and tests, further strengthening its security posture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had access to the Jira board for project management purposes, and we maintained constant communication through Slack. All updates made during the week were reviewed in weekly team meetings. OmiSoft followed an agile methodology and provided bi-weekly status reports and future work plans while ensuring continuous updates based on our feedback.

What was your primary form of communication with OmiSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by their unwavering professionalism, communication, and adaptability to our changing needs.

Are there any areas for improvement or something OmiSoft could have done differently?

We don't have any changes to suggest regarding our collaboration.

BACKGROUND

Please describe your company and position.

I am an executive of Codemotion

Describe what your company does in a single sentence.

We're a company that focuses on providing innovative software development solutions. With a team of around 80 dedicated professionals, we deliver cutting-edge services to clients across various sectors. Our focus is on leveraging technology to streamline processes and enhance customer experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• Initially we decided to strengthen the project's design team, which OmiSoft's specialist coped brilliantly with. Later on, when we discovered the need to augment our development team with 2 more mobile developers, we had no doubt in choosing the tech partner.

SOLUTION

How did you find OmiSoft?

Online Search

Why did you select OmiSoft over others?

Company values aligned

How many teammates from OmiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved working closely with OmiSoft to make our team stronger. As partners with OmiSoft, we were working on making the project better. OmiSoft helped by bringing in a skilled web designer who made improvements to the CRM and the project's website as well as mobile developers who strengthened client’s app . The web designer from OmiSoft made the project's website look better and easier to use.

Throughout the project, OmiSoft's team worked well with ours, sharing ideas and getting things done quickly. This teamwork helped us improve the CRM and create a better website design. OmiSoft didn't just help with technical stuff; they communicated clearly, gave us updates on time, and really cared about our project's success. This teamwork showed us how effective it is to work together, and OmiSoft played a big role in making our project a success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's progress and success are visible in the increased efficiency and speed of development, thanks to the contributions of OmiSoft’s team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration between our teams worked really well. The way they managed the project was organized and clear. Their regular updates were especially helpful, keeping us informed about how things were going. This communication was a big part of why the project, with just one designer, went so well.

What was your primary form of communication with OmiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us the most about this company is how much they care about making the project a success. Their dedication really stands out.

Are there any areas for improvement or something OmiSoft could have done differently?

We're happy to report that everything went well and matched what we hoped for. We don't see any specific areas that need to be better. The teamwork worked great, and we're happy with the company.

BACKGROUND

Please describe your company and position.

 I am the Founder of a business services company 

Describe what your company does in a single sentence.

We're a hi-tech company with a mission to help brands, corporates and startups around the world to attract potential clients. We use the unique methodology to book meetings with the target clients as well as provide the full cycle of sales processes and business development, including research of the potential clients. The great team, the right tools and infinite resources - we have all to boost your sales and help you achieve business goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OmiSoft to accomplish?

• We approached OmiSoft with the clear intention of enhancing our B2B Lead Generation Agency processes, seeking to develop innovative software to optimize and automate lead generation operations, and their team of professionals demonstrated a high level of expertise, delivering a tailored solution that exceeded our expectations, resulting in increased conversion rates, streamlined workflow, and overall improved efficiency for our agency.

SOLUTION

How did you find OmiSoft?

Online Search

Why did you select OmiSoft over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from OmiSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged OmiSoft with the explicit goal of enhancing our B2B Lead Generation Agency through the development of innovative software, aiming to optimize and automate lead generation processes. OmiSoft's professional team demonstrated exceptional expertise, delivering a tailored solution that surpassed our expectations. The resulting platform significantly improved our conversion rates, streamlined workflow, and overall operational efficiency, positioning our agency for long-term success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of OmiSoft's collaboration, we observed tangible and measurable outcomes that underscored the project's success. These included a substantial increase in lead conversion rates, a notable reduction in operational time, and a significant enhancement in overall efficiency, validating the efficacy of the developed software in positively impacting our B2B Lead Generation Agency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OmiSoft demonstrated exemplary project management throughout the collaboration. They consistently delivered project milestones on time, showcasing a commendable commitment to deadlines. Their responsiveness to our needs was impressive, with a proactive approach to addressing any concerns or adjustments required during the development process. Communication was clear and efficient, fostering a collaborative environment that greatly contributed to the overall success of the project.

What was your primary form of communication with OmiSoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about OmiSoft was their exceptional ability to tailor solutions to our specific needs. Their team displayed a deep understanding of our Agency's objectives and challenges, allowing them to create a unique and innovative software solution.

The level of expertise demonstrated, coupled with a proactive and communicative approach, set them apart, making the collaboration a standout success. OmiSoft's commitment to delivering not just a product but a tailored, value-driven solution was truly impressive and contributed significantly to the overall success of the project.

Are there any areas for improvement or something OmiSoft could have done differently?

Everything was impeccable, and we have no suggestions for improvement. OmiSoft exceeded our expectations, delivering a flawless solution tailored to our needs, and their proactive communication and commitment to deadlines made the entire collaboration seamless and highly successful.