Business Consulting
Confidential
Jan. 2013 - Oct. 2019

3.5

Quality: 3.5

Schedule: 3.0

Cost: 3.0

Willing to Refer: 4.0

"The quality of their good was good."

Jun 4, 2021

Former Dir Proc & Supply Chain, Machinery Packaging Firm

Anonymous

Manufacturing
Spokane, Washington
201-500 Employees
Phone Interview
Verified

Old Dominion Freight Line provided long-haul freight services to a machinery packaging company. They shipped the client's perishable goods from East Coast to West Coast and vice versa.

Although the team could've been more responsive, the overall quality of their work garnered praise from the client. Old Dominion Freight Line had an impressive shipping scale and coverage. They also had good technology that supported the client's business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the director of procurement and supply chain at a machinery packaging company. I had various responsibilities which involve procurement, risk mitigation, logistics, warehousing, shipping, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Old Dominion Freight Line?

We hired Old Dominion to help us with our long-haul shipment needs.

SOLUTION

What was the scope of their involvement?

Old Dominion’s work focused on the East Coast to West Coast and vice versa. They handled shipments that could be spoiled; those were items that need to be placed on refrigerators. They ensured that our items didn’t get spoiled or damaged. It was also important that they deliver our goods in a timely manner.

What is the team composition?

We worked with 4 people from Old Dominion.

How did you come to work with Old Dominion Freight Line?

I knew them when I was still working at Amazon. Old Dominion was a big player in the logistics domain. They also had good reviews and technology. As a result, it just made sense to work with them.

What is the status of this engagement?

We worked with them from January 2013–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their good was good.

How did Old Dominion Freight Line perform from a project management standpoint?

We didn’t have any separate portal for them, but we communicated through email and phone calls.

What did you find most impressive about them?

The scale and coverage of their work were impressive. Old Dominion also had good technology.

Are there any areas they could improve?

Old Dominion could’ve been more responsive.

Do you have any advice for potential customers?

You’ve got to be a medium- to a large-sized company to work with them and to get their attention properly since Old Dominion works with Amazon, Walmart, and other big companies. Above all, set your expectations and have a contract in place. Make sure you touch base with them every once in a while.

RATINGS

3.5

Old Dominion Freight Line

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