Odysi Studio

Odysi builds AI agents for customer service, AI process automation and AI document review, built on each client's own rules.

Our AI agents answer customers on WhatsApp from the company's own rules, read photos and voice notes, collect the documents a request needs, open it in the company's platform and hand unusual cases to a person with the full conversation. For email, they draft replies that a person reviews and sends. Our document review checks every document against written rules while an expert makes the decision. Every agent goes live only after passing a written acceptance test agreed with the client, and the client owns the documentation behind it.

Proof: Fixlab, a vehicle certification lab, has run our WhatsApp AI agent in production since June 2026. It passed 50 real scenarios with zero critical failures before launch, and from 26 June to 24 September 2026 it handled 279 conversations from 218 people, with a 16-second median first reply; 55% of conversations started outside office hours.

Odysi is a remote AI studio with its base in Madrid, working with companies across Spain and abroad. It was founded in 2025 by Thomas Trincado and Mike Tucci, who do the work themselves, in English and Spanish.